the usb storage device is not connected

Also, I dont know what im doing wrong as this is my second ps4 that has done this over 3 years ago. After using Diskpart Command, only unallocated space is on your disk (so no NTFS or FAT32 or xFAT), now just disconnect the hdd from your pc and put it in the ps4 and re-initialize. I was playing a game when my power went out during it. My sons PS4 is displaying this error and we cannot figure out how to fix it. If it does, go format it and try again. William Bollson, the editor-in-chief of 4DDiG, devotes to providing the best solutions for Windows and Mac related issues, including data recovery, repair, error fixes. How to Recover Deleted Data from USB Flash Drive on Mac? Have you FULL initialized PS4 (which includes re-installing the PS4 system software from scratch)? A sudden power surge or electrical shortage, Improper installation of PS4 system software update. Seems like your PS4 USB port is not working due to power issues, thats why the whole PS4 system was devastated. After replacing the drive, the software installation process went exactly as it was supposed to and the PS4 is now working better than before. Thank you for that. I will say the ports on the ps4 do feel a bit loose, but not sure I can really fix that without just having to buy a whole new ps4? Step 5: Follow the onscreen step to get going. I was downloading some games from the PS Store last night and my Seagate External hard drive was installing the games properly at a quick pace but when I checked an hour later the PS4 displayed a message that it no longer recognised the hard drive. This site uses cookies. And I know its not the SSD because the first thing I did was check it with Crystal Disk Info and all was good. YES I only plug one in at a time and YES I have checked the 2TB HDD on my laptop and it recognised fine. The usb on ps4 and it doesnt read it because it says ps4 error the usb storage device is not connected but if the usb grabs me if I connect the ps4 control, what will be happening? On their site, you should Click 'Help,' which will provide you with the choice of administration and fix. If you have a sort of loose in the PS4 USB port, you can easily work around that by just switching the port. Could you please help? Installed it accordingly. Ive also used both USB ports (and they are working since the controller is functioning when connected to both of them). In any case, if your USB files records have been deleted, then, at that point, you can attempt Tenorshare 4DDiG recovery tool to get back your media documents. Instead of paying for a new hard drive replacement, you can try to repair it by performing a full-format on it. Step 1: Click Start, and then select Run option. Step 3: Connect the DualShock 4 controller to the USB-A situated at the front of the PS4. i just purchased the 4 tb seagate game drive from my local gamestop guy said i can just plug it in and go from there but my system says no usb connected so i went through the whole blog and my game drive wasnt formatted correctly i am now waiting on it to finish formatting (i have no clue when because there is no progress bar) but im worried that something might be wrong with the playstation system. I already have a 1TB External HDD which works fine but is nearly out of space so upgraded to 2TB. I have tried everything, completely restarting my PS4, initializing it, wiping everything, updating it, and nothing is working. Thanks. Just bought a sea gate game drive 2 tb and I connected to my ps4 hoping it would work b ur I didnt receive no pop up and when u go to check it just tells me theres no usb storage device connected. Step 5: To leave Diskpart type 'Exit' and click Enter. Provided that this is true, then at that point, in this blog, you will figure out how to fix the PS4 SU-41333-4 USB drive issue. Please visit this page for more details. My PS4 cant see the to recognize the hard drive . How to Fix Problem Ejecting USB Mass Storage Device. Ive also rebuilt the database. Using the Tenorshare 4DDiG Data Recovery Software, you can get files back from defiled, corrupted. But now only get same error SU-41333-4. However, generally, it's alluded to with code number [SU-41333-4]. How could you do that while you already got that error? But in the worst scenario, if the PS4 USB port is defective, its easy for an experienced technician to fix it, dont worry. Have you tried connecting the external HDD to a PC to check whether it functions there or not? I have the exact same problem , I bought a seagate backup plus slim 1TB 3.0 hard drive from online.When I plug it in,it says the usb device is not connected,it still shows a blue light.I tried the other USB port but still no succes.I even went to test it on the pc and it says its fine healthy condition.The funny thing is that my old seagate 2.0 version can be seen when I plug it in except my 3.0 usb that I just bought. If this doesnt work still, it is either a compatibility issue between your storage device firmware and the PS4 system, or its a hardware issueEither the PS4 USB ports are malfunctioning or the USB cable of the hard drive needs replacement. I did a full initialization of my ps4 and its still not registering. It has an error code number SU-41333-4. or damaged USB devices. thanks for this site! Step 5: After the update installs, your PS4 will be good to use, and the USB storage device is not connected PS4 error will be removed. Whats wrong? You cant really be so sure until you try different things, and the first thing you should do is to connect an external hard drive to your PS4 and see whether it works or not. I tried all the Safe mode options, none of them work. Step 5: Input Clean command, and then the disk selected will become an unallocated space, and all data will be deleted. Ive done everything,and Im stuck in a safe mode option 7 loop..new drive,and system saying cant use USB device..dont know what to do now. Reason I need to reinstall is due to a power failure that somehow has corrupted the system. We believe you should be presently ready to fix the PS4 USB storage device not connected. Recover data from Local & External Disks, Lost Partitions. I cant find anything online about that error code and I have no idea what to do next. But now I cant re-install PS4 software from USB. Probably theres a compatibility issue with your external hard drive firmware and the installed PS4 system software. The hard part about this technique is that you should be sharp or tech-educated to attempt this fix, as it isn't quite easy as it looks. Before turning it on again, connect the USB storage device while the PS4 is off, then, at that point, check whether or not it works and the "USB storage device not connected PS4" error is resolved. After all, tests will manifest the real source of problem. Step 1: Turn off your PS4 and don't utilize rest mode. Their live visit choice is accessible on weekdays from 06:00 am to 10:00 pm and on weekends from 07:00 am to 08:00 pm. its not working it wont even let me try anythin or reset it it wont let me do anything. Yes, i connected the hard drive to a computer and it said it was working just fine. Please answer this question so we can help you more, if needed. My situation is frustrating because it is neither the HDD or the PS4.. Or do I need to do some sort of hard reset? I removed the internal HD and connected it to my MAC then formatted that as well but still the same problem. Select "Next" to start the download. You can also choose target file types before the scanning in the upper-right corner. How to Format USB Flash Drive to Fat 32 on Mac? Step 3: Presently, your USB will appear Unallocated. Sometimes, it is because your USB has NTFS format, which isn't viable with PS4. Why does the PS4 tells me the USB storage device is not connected (SU-41333-4)? It was FAT32 format and I even tried formatting to ExFAT hoping that would resolve the issue and it didnt. Do I need to send my playstation some where or what? Full initialization might not work sometimes, so youll want to re-install PS4 system software. Step 4: Select the 5th option, i.e., Rebuild Database from the menu and press the X button to begin the rebuild. If your USB drive has been formatted in the NTFS file system, then, at that point, the PS4 game control center won't be able to read it. If it does, you have to full initialize the PS4 and reinstall the operating system. Most probably the PS4 system got corrupted. Im in safe mode and I just have the number # 7 of the menu enabled, which is to initialize the ps4 all the other functions of the menu are disabled and when I accept # 7 it appears that I must update it to 8.0 and I did it. any help or reassureance? Your email address will not be published. I then tried connecting usb flash sticks and the PS4 recognised them without any issues. The PS4 is not recognising the new HDD BUT still recognises the old one when I plug that in and before you ask.. Any advice would be appreciated. 2. Please visit this page and follow the instructions on how to format it. Step 2: Hold the power button down until you hear two fast signals. Hey guys, So I dropped my ps4 and when starting up my ps4 I got the SU-41333-4 error code. When does this error occur? "PS4 the USB storage device is not connected CE-30784-2" message tells us that the USB storage device connected to PS4 framework can't be perceived. This accumulates lately and generate errors in the system functionality. The hard drive showed all the signs of functioning with the light and there were no errors with naming the files and whatnot. Step 2: Select "System Software Update" > "Update Now.". First of all, great and complete article. Step 1: On your PS4 console, go to the "Settings" option. My PS4 did not update properly to 8.03 and next time I started it was in safe mode and said to connect Dualshock via USB. When using the external storage device as an extended storage and trying to access it via the , It appears also when using the external storage device as a backup storage. This activity assists the PS4 with getting back on from any problem brought about by unexpected electrical short. I also swapped the cables of the hard drive and connected it to different USB ports. Can you try another flash memory? We dont have external hard drives in our house. And each time it has me repair it and works fine, but it seems to happen more and more frequently, and mostly happens in the middle of games (any, no particular games give issues). The easiest and almost the only fix for that is to full initialize the PS4 and reinstall PS4 system software from scratch. Its not the PS4 or computer but its hard drive itself cause it recognized on my computer but not no one elses . Please provide us with further details so as to be able to properly help you. Is it possible to fix Error (SU-41333-4) myself? The external HDD driver might be corrupted and thereby the PS4 system cant install it. Did that and only option I can access is 7. Eventually it gave error that system was not intialized. I have ready this old threat since I am facing one issue where I am trying to reinstall the PS4 system, but despite Ive used three usb pens, the system always returns that the usb storage is not connected. It will make sure whether it's the PS4 USB port causing this problem or the previous USB storage device. Furthermore, you will likewise get the best Hard Drive Data Recovery tool to recover the lost or erased information from PS4 viably. However, if thats not possible, try following this informative guide on this issue. The above fixes will assist you in getting rid of the PS4 the USB storage device is not connected error. You have to initialize the PS4 and reinstall the operating system. Im afraid to say that you dont need to format the external HDD, rather you need to full initialize the PS4. Your PS4 can only be fixed by a technician. the PS4 system is unable to recognize the USB storage device, the PS4 USB port to which the external HDD is connected is not working, Fastest External SSD | High Speed & Solid Build. So my external hard drive has always worked but just got unplugged on accident and now the PS4 isnt reading it anymore and Ive done virtually everything but initialize the PS4. | This error message appears usually in the Safe Mode and has the error code (. What do I do when my PS4 says connect USB storage device? Or maybe you live in an area where the electrical current is unstable and your PS4 intermittently receives power surges which by time would damage some of its components. Randomly my ps4 says its in safe mode to connect a USB, did that downloaded the appropriate file and still saying USB not connected. Try to connect the drive to a PC and see whether it recognizes it or not. Assuming you prefer messaging over calls, then, at that point, choose PlayStation's live chat. PS4 has an improper system software update. You will have to plug usb in center port screen will pop up 1-7 number 6 initialise ps4.It will get you out of safe mode and code su-41333-4. What exactly is happening with you? Your email address will not be published. I have tried all the options and it still doesnt work. Connect your USB drive to your PC, and select it and click Scan. By continuing to use this site you agree to our use of cookies in accordance with our, 9 Was on How to Fix USB Composite Device Can't Work Properly with USB 3.0? If it does, the problem then is with your PS4, you most probably need to full initialize it. Switch the USB port. This seems to be a Playstation issue, so what should be my next steps? I downloaded the update on the correctly formatted USB yet the playstation fails to read it giving me The USB storage device is not connected SU-41333-4 message. This is the worst thing you have done to your tiny storage device. Fix 4: Format USB Drive To FAT32 or exFAT, Fix 7: Contact PlayStation Customer Support. Assuming your PS4 USB isn't working, this is because of the restriction of the file system. Other main reasons can be: Turn your PS4 off from the power source and stand by for a few minutes before turning it on once more. The PS4 must recognize every USB storage device connected to it, and a message will show up telling you to format it. Following the scanning of the files, you can preview and recuperate them to a safe location. If that doesnt work, you need to FULL initialize the PS4 and reinstall the system software from scratch. It can also appear with a code number CE-37857-0 sometimes. Assuming you have another USB device, it's strongly suggested that you take a stab at utilizing it on PS4. Try connecting it to a PC and check whether it recognizes it or not. In most cases that will eliminate bad sectors and restore the original performance of the hard drive. It shows up on my PC but now with everything on it should I re-format it? That will caution you that you have entered the Safe Mode. One thing that Ive noticed is that on SafeMode, the only option that is available is the one regarding the full installation of the system. If you agree that I should format it, how do I do it since it doesnt show up in mycomputer folder. This shock can affect the functionality of the operating system or even the USB port itself. If your PS4 keeps saying "USB storage device not connected," would you like to fix it keep using your PS4 again? Mines was working fine s few months ago now Im getting the not connected message.. its a Sony/segate external hard drive and Im not getting help from dont or Seagate and before you ask yes I have tried all the options above. Ive used three different pen drives, and followed all the procedure mentioned on the PS4 site (formatted FAT32, created the PS4-UPDATE-file, but without success. Why is my PS4 saying my external hard drive is not connected? Your USB drive has died. 4. Why I Dont Plan To Buy a PS5 Any Time Soon, Why Is PS4 Beeping, and How to Fix it? Was hoping you could help me figure out the specific issue going on with my usb drive. When you go to the , When trying to update PS4 system software via a USB storage device. So when I go to initialize with the safe mode option 7 it recognized my hard drive but after loading for a bit it says Cannot Initialize (CE-33567-4). It said this device is working properly. I need help, I dont know if my PS4 is broken or the device is. [Classic Operating-System Battle] Mac vs. PC: Choose What's Right for You! How do I fix my USB not working on my PS4? and my Mostly it's the PS4 Hard drive malfunctioning. Step 2: Under Storage, click "Disk Management" and right-click on the USB drive to Erase Volume. I connected the hard drive to a PC and it recognises it although it doesnt directly show it in mypc. Try to change the USB port. Did everything mentioned and nothing changed. Every once in awhile out of the blue itll randomly give me that error saying its disconnected or whatever when its still physically plugged in. 1. Formatted USB to xFAT, made folders PS4/UPDATE/ for the PS4 reinstallation file (1.08gb). The best answer for fixing the error is to format the USB to exFAT/FAT32. - 2022, Solved: USB Disconnecting and Reconnecting in Windows 11/10/8. I dont use any external storage at all the only USB slot I use is for my controller charger. My computer detects all of the drives. Any suggestions ? 4DDiG promptly analyzes the USB storage device all around for missing files, and you might interrupt or stop the looking whenever you want. Apparently the PS4 hard drive is having bad sectors that causes this issue. If not, try another USB storage device. Any ideas? Most frequently, the PS4 says USB storage device is not connected, out of anywhere, with no earlier sign/cautioning. Step 3: Hang tight for the download to finish assuming that there are available updates. Smart and intuitive interface with easy-to-use features. You may fix this if you have Windows computer. Copyright 2007-2022 Tenorshare Co., Ltd. All Rights Reserved. The hard drive is barely 2 months old and I havent backed up any saved data so Im not losing much but I cant afford to let it die so soon. My playstation prompts me to install new update software on it when i open it. If there is a problem with your USB device, try using a new one. That is the reason you should clear the PS4 CMOS memory chip while doing any investigation. Does the external hard drive light come on? Hi Hiram, Probably it's that the PS4 system software doesn't fully so I've gone through the entire trouble shooting guide. I mean after what action you do this error appears? Had anyone rieceved any help? | Experts Advice, How to Fix PS4 Error Code (CE-34878-0) Like A Pro, How to Fix PS4 Freezing and Crashing | Professional Guide [2022], How To Fix Slow & Lagging PS4 and Make It Much Faster [2022], PS4 External Hard Drive NOT Recognized NOT Working [Fixed], PS4 Hard Drive Failure? Got an SSD drive. But if during the process you experience some loss of data from your USB storage device, you can get your files back again. If the external HDD is still working, you have to consider full initializing the PS4 and reinstalling the PS4 system software. Connect and Select the USB Storage Device, Preview and Recover from the USB Storage Device, There is a sudden power surge or electrical shortage. All the thumb drives work fine in pc and are FAT32 and PS4 did read from USB first 2 times. Just plug the drive to a computer running Windows 7 or higher, then. Did you get to fix it? For a fast reaction, you can generally call PlayStation Network Support. Required fields are marked *. At the last stage, select "Format this volume with " and select the exFAT file system. All you have to do is hold down the start button for 10 seconds when powering up the system. Faster with a greater success rate than other apps available in the market. Step 4: Go to the "New Simple Volume" option by right-clicking the disk. All you can do is either to use another external HDD, or wait for a new update for the PS4 system software. Please anything would help. Step 1: Connect your USB drive to the PC and right-click the "This PC" icon to go to Manage. If you can connect your external HDD to another PS4 to verify the source of the problem that would be a great move. My wife spent over $100 for my bday to get me a seagate hard drive for PS4 . I abruptly pulled a usb storage drive out of my ps4 and now it doesnt recognize it. Our team much appreciates your participation to help the PlayStation community work around this error. I may reformat the old one later and use it with a case as external HD. ALERT ALERT! Part 1: Why Does PS4 USB Storage Device Not Connected Error Happen? If youre sure that your external HDD is healthy (test it by connecting it to a PC), that means the PS4 itself has problems. USB and handcontroller in the PS4, Failsafe mode, 7 Cannot acces the USB storage (CE-35949-0) Im about to launch it into orbit! This is the normal situation. Highly retarded.. (SU-41333-4). I tried all of the safe mode options 1-6 as well as downloading the 7.51 software to my hard drive. | Reasons, Symptoms and Solutions, Cannot Start the Application (CE-30005-8) | Fixed by Experts, PS4 Storage Expert | All Rights Reserved 2016-2022, Explaining PS4 Error [SU-41333-4] Message, Connecting PS4 USB Storage Device to a PC. You may try though to format the PS4 external HDD. I just recently got a TB 860 Evo and just got my PS4 Pro today. I keep getting the black screen with the message to connect USB storage device version 8.50 or later. Part 2: How to Fix PS4 Keeps Saying USB Storage Device Not Connected? Thanks, I got this message and i dont even use an external device at all. It seems like its a problem with the PS4 system itself. I made sure the HDD is healthy..and formatted to correct format. In most cases, the solution is that only. The "PS4 USB storage device not connected SU-41333-4" message appears due to a few reasons, but not necessarily due to an infected USB storage device, as many might suspect. I need your help guys. Plugged in the USB and it started updating the system and got to 99% and froze. PS4 can only recognize or read perceive the exFAT and FAT32 formats. You can confirm that by trying the external HDD on another PS4 and check whether it works or not. Any idea what i could do? Likewise, detach the USB storage device from the PS4 during this activity. Their helpline, 1-800-345-SONY (7669) is accessible from Monday to Friday in English and French Canadian. Ive pretty much tried everything tutorials say to do but nothing. There was probably an electric shock occurred when that accident happened. This requires a working USB storage device for this operation to complete. Hi, I already have a headache and nothing works. This shall work, hopefully. Probably its the USB flash memory. Connect your USB storage device and format it in exFAT format to release the error. The PIN number is 2HJAP5-500. Any idea would be great. Its the blue 4tb one that PlayStation makes I do believe. You may have a problem with the signal conductors of your USB ports that are not providing enough data flow to/from the motherboard. Try to totally disconnect the PS4 from power (unplug it), and clear the PS4 CMOS memory. Maybe someone else in your absence tried a faulty external hard drive then unsafely removed it and that caused this error. Published 23/10/2018. You have to initialize the PS4 in order to work around this issue. However, when I checked administrative tools, device manager, it was there. We have lots going on here and many people are contacting us. I tried the Sound and Device way..and it wasnt listed thereinitialized the ps4 and that didnt do anything eitherreally irritating. This will most probably fix the issue. Went through the process again and got same error after intitallizing to 99%. Recover data from unrecognized/corrupted/damaged USB drives. Save my name, email, and website in this browser for the next time I comment. Part 3: How to Recover Data from PS4 Not Recognized USB Flash Drive?

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the usb storage device is not connected

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Also, I dont know what im doing wrong as this is my second ps4 that has done this over 3 years ago. After using Diskpart Command, only unallocated space is on your disk (so no NTFS or FAT32 or xFAT), now just disconnect the hdd from your pc and put it in the ps4 and re-initialize. I was playing a game when my power went out during it. My sons PS4 is displaying this error and we cannot figure out how to fix it. If it does, go format it and try again. William Bollson, the editor-in-chief of 4DDiG, devotes to providing the best solutions for Windows and Mac related issues, including data recovery, repair, error fixes. How to Recover Deleted Data from USB Flash Drive on Mac? Have you FULL initialized PS4 (which includes re-installing the PS4 system software from scratch)? A sudden power surge or electrical shortage, Improper installation of PS4 system software update. Seems like your PS4 USB port is not working due to power issues, thats why the whole PS4 system was devastated. After replacing the drive, the software installation process went exactly as it was supposed to and the PS4 is now working better than before. Thank you for that. I will say the ports on the ps4 do feel a bit loose, but not sure I can really fix that without just having to buy a whole new ps4? Step 5: Follow the onscreen step to get going. I was downloading some games from the PS Store last night and my Seagate External hard drive was installing the games properly at a quick pace but when I checked an hour later the PS4 displayed a message that it no longer recognised the hard drive. This site uses cookies. And I know its not the SSD because the first thing I did was check it with Crystal Disk Info and all was good. YES I only plug one in at a time and YES I have checked the 2TB HDD on my laptop and it recognised fine. The usb on ps4 and it doesnt read it because it says ps4 error the usb storage device is not connected but if the usb grabs me if I connect the ps4 control, what will be happening? On their site, you should Click 'Help,' which will provide you with the choice of administration and fix. If you have a sort of loose in the PS4 USB port, you can easily work around that by just switching the port. Could you please help? Installed it accordingly. Ive also used both USB ports (and they are working since the controller is functioning when connected to both of them). In any case, if your USB files records have been deleted, then, at that point, you can attempt Tenorshare 4DDiG recovery tool to get back your media documents. Instead of paying for a new hard drive replacement, you can try to repair it by performing a full-format on it. Step 1: Click Start, and then select Run option. Step 3: Connect the DualShock 4 controller to the USB-A situated at the front of the PS4. i just purchased the 4 tb seagate game drive from my local gamestop guy said i can just plug it in and go from there but my system says no usb connected so i went through the whole blog and my game drive wasnt formatted correctly i am now waiting on it to finish formatting (i have no clue when because there is no progress bar) but im worried that something might be wrong with the playstation system. I already have a 1TB External HDD which works fine but is nearly out of space so upgraded to 2TB. I have tried everything, completely restarting my PS4, initializing it, wiping everything, updating it, and nothing is working. Thanks. Just bought a sea gate game drive 2 tb and I connected to my ps4 hoping it would work b ur I didnt receive no pop up and when u go to check it just tells me theres no usb storage device connected. Step 5: To leave Diskpart type 'Exit' and click Enter. Provided that this is true, then at that point, in this blog, you will figure out how to fix the PS4 SU-41333-4 USB drive issue. Please visit this page for more details. My PS4 cant see the to recognize the hard drive . How to Fix Problem Ejecting USB Mass Storage Device. Ive also rebuilt the database. Using the Tenorshare 4DDiG Data Recovery Software, you can get files back from defiled, corrupted. But now only get same error SU-41333-4. However, generally, it's alluded to with code number [SU-41333-4]. How could you do that while you already got that error? But in the worst scenario, if the PS4 USB port is defective, its easy for an experienced technician to fix it, dont worry. Have you tried connecting the external HDD to a PC to check whether it functions there or not? I have the exact same problem , I bought a seagate backup plus slim 1TB 3.0 hard drive from online.When I plug it in,it says the usb device is not connected,it still shows a blue light.I tried the other USB port but still no succes.I even went to test it on the pc and it says its fine healthy condition.The funny thing is that my old seagate 2.0 version can be seen when I plug it in except my 3.0 usb that I just bought. If this doesnt work still, it is either a compatibility issue between your storage device firmware and the PS4 system, or its a hardware issueEither the PS4 USB ports are malfunctioning or the USB cable of the hard drive needs replacement. I did a full initialization of my ps4 and its still not registering. It has an error code number SU-41333-4. or damaged USB devices. thanks for this site! Step 5: After the update installs, your PS4 will be good to use, and the USB storage device is not connected PS4 error will be removed. Whats wrong? You cant really be so sure until you try different things, and the first thing you should do is to connect an external hard drive to your PS4 and see whether it works or not. I tried all the Safe mode options, none of them work. Step 5: Input Clean command, and then the disk selected will become an unallocated space, and all data will be deleted. Ive done everything,and Im stuck in a safe mode option 7 loop..new drive,and system saying cant use USB device..dont know what to do now. Reason I need to reinstall is due to a power failure that somehow has corrupted the system. We believe you should be presently ready to fix the PS4 USB storage device not connected. Recover data from Local & External Disks, Lost Partitions. I cant find anything online about that error code and I have no idea what to do next. But now I cant re-install PS4 software from USB. Probably theres a compatibility issue with your external hard drive firmware and the installed PS4 system software. The hard part about this technique is that you should be sharp or tech-educated to attempt this fix, as it isn't quite easy as it looks. Before turning it on again, connect the USB storage device while the PS4 is off, then, at that point, check whether or not it works and the "USB storage device not connected PS4" error is resolved. After all, tests will manifest the real source of problem. Step 1: Turn off your PS4 and don't utilize rest mode. Their live visit choice is accessible on weekdays from 06:00 am to 10:00 pm and on weekends from 07:00 am to 08:00 pm. its not working it wont even let me try anythin or reset it it wont let me do anything. Yes, i connected the hard drive to a computer and it said it was working just fine. Please answer this question so we can help you more, if needed. My situation is frustrating because it is neither the HDD or the PS4.. Or do I need to do some sort of hard reset? I removed the internal HD and connected it to my MAC then formatted that as well but still the same problem. Select "Next" to start the download. You can also choose target file types before the scanning in the upper-right corner. How to Format USB Flash Drive to Fat 32 on Mac? Step 3: Presently, your USB will appear Unallocated. Sometimes, it is because your USB has NTFS format, which isn't viable with PS4. Why does the PS4 tells me the USB storage device is not connected (SU-41333-4)? It was FAT32 format and I even tried formatting to ExFAT hoping that would resolve the issue and it didnt. Do I need to send my playstation some where or what? Full initialization might not work sometimes, so youll want to re-install PS4 system software. Step 4: Select the 5th option, i.e., Rebuild Database from the menu and press the X button to begin the rebuild. If your USB drive has been formatted in the NTFS file system, then, at that point, the PS4 game control center won't be able to read it. If it does, you have to full initialize the PS4 and reinstall the operating system. Most probably the PS4 system got corrupted. Im in safe mode and I just have the number # 7 of the menu enabled, which is to initialize the ps4 all the other functions of the menu are disabled and when I accept # 7 it appears that I must update it to 8.0 and I did it. any help or reassureance? Your email address will not be published. I then tried connecting usb flash sticks and the PS4 recognised them without any issues. The PS4 is not recognising the new HDD BUT still recognises the old one when I plug that in and before you ask.. Any advice would be appreciated. 2. Please visit this page and follow the instructions on how to format it. Step 2: Hold the power button down until you hear two fast signals. Hey guys, So I dropped my ps4 and when starting up my ps4 I got the SU-41333-4 error code. When does this error occur? "PS4 the USB storage device is not connected CE-30784-2" message tells us that the USB storage device connected to PS4 framework can't be perceived. This accumulates lately and generate errors in the system functionality. The hard drive showed all the signs of functioning with the light and there were no errors with naming the files and whatnot. Step 2: Select "System Software Update" > "Update Now.". First of all, great and complete article. Step 1: On your PS4 console, go to the "Settings" option. My PS4 did not update properly to 8.03 and next time I started it was in safe mode and said to connect Dualshock via USB. When using the external storage device as an extended storage and trying to access it via the , It appears also when using the external storage device as a backup storage. This activity assists the PS4 with getting back on from any problem brought about by unexpected electrical short. I also swapped the cables of the hard drive and connected it to different USB ports. Can you try another flash memory? We dont have external hard drives in our house. And each time it has me repair it and works fine, but it seems to happen more and more frequently, and mostly happens in the middle of games (any, no particular games give issues). The easiest and almost the only fix for that is to full initialize the PS4 and reinstall PS4 system software from scratch. Its not the PS4 or computer but its hard drive itself cause it recognized on my computer but not no one elses . Please provide us with further details so as to be able to properly help you. Is it possible to fix Error (SU-41333-4) myself? The external HDD driver might be corrupted and thereby the PS4 system cant install it. Did that and only option I can access is 7. Eventually it gave error that system was not intialized. I have ready this old threat since I am facing one issue where I am trying to reinstall the PS4 system, but despite Ive used three usb pens, the system always returns that the usb storage is not connected. It will make sure whether it's the PS4 USB port causing this problem or the previous USB storage device. Furthermore, you will likewise get the best Hard Drive Data Recovery tool to recover the lost or erased information from PS4 viably. However, if thats not possible, try following this informative guide on this issue. The above fixes will assist you in getting rid of the PS4 the USB storage device is not connected error. You have to initialize the PS4 and reinstall the operating system. Im afraid to say that you dont need to format the external HDD, rather you need to full initialize the PS4. Your PS4 can only be fixed by a technician. the PS4 system is unable to recognize the USB storage device, the PS4 USB port to which the external HDD is connected is not working, Fastest External SSD | High Speed & Solid Build. So my external hard drive has always worked but just got unplugged on accident and now the PS4 isnt reading it anymore and Ive done virtually everything but initialize the PS4. | This error message appears usually in the Safe Mode and has the error code (. What do I do when my PS4 says connect USB storage device? Or maybe you live in an area where the electrical current is unstable and your PS4 intermittently receives power surges which by time would damage some of its components. Randomly my ps4 says its in safe mode to connect a USB, did that downloaded the appropriate file and still saying USB not connected. Try to connect the drive to a PC and see whether it recognizes it or not. Assuming you prefer messaging over calls, then, at that point, choose PlayStation's live chat. PS4 has an improper system software update. You will have to plug usb in center port screen will pop up 1-7 number 6 initialise ps4.It will get you out of safe mode and code su-41333-4. What exactly is happening with you? Your email address will not be published. I have tried all the options and it still doesnt work. Connect your USB drive to your PC, and select it and click Scan. By continuing to use this site you agree to our use of cookies in accordance with our, 9 Was on How to Fix USB Composite Device Can't Work Properly with USB 3.0? If it does, the problem then is with your PS4, you most probably need to full initialize it. Switch the USB port. This seems to be a Playstation issue, so what should be my next steps? I downloaded the update on the correctly formatted USB yet the playstation fails to read it giving me The USB storage device is not connected SU-41333-4 message. This is the worst thing you have done to your tiny storage device. Fix 4: Format USB Drive To FAT32 or exFAT, Fix 7: Contact PlayStation Customer Support. Assuming your PS4 USB isn't working, this is because of the restriction of the file system. Other main reasons can be: Turn your PS4 off from the power source and stand by for a few minutes before turning it on once more. The PS4 must recognize every USB storage device connected to it, and a message will show up telling you to format it. Following the scanning of the files, you can preview and recuperate them to a safe location. If that doesnt work, you need to FULL initialize the PS4 and reinstall the system software from scratch. It can also appear with a code number CE-37857-0 sometimes. Assuming you have another USB device, it's strongly suggested that you take a stab at utilizing it on PS4. Try connecting it to a PC and check whether it recognizes it or not. In most cases that will eliminate bad sectors and restore the original performance of the hard drive. It shows up on my PC but now with everything on it should I re-format it? That will caution you that you have entered the Safe Mode. One thing that Ive noticed is that on SafeMode, the only option that is available is the one regarding the full installation of the system. If you agree that I should format it, how do I do it since it doesnt show up in mycomputer folder. This shock can affect the functionality of the operating system or even the USB port itself. If your PS4 keeps saying "USB storage device not connected," would you like to fix it keep using your PS4 again? Mines was working fine s few months ago now Im getting the not connected message.. its a Sony/segate external hard drive and Im not getting help from dont or Seagate and before you ask yes I have tried all the options above. Ive used three different pen drives, and followed all the procedure mentioned on the PS4 site (formatted FAT32, created the PS4-UPDATE-file, but without success. Why is my PS4 saying my external hard drive is not connected? Your USB drive has died. 4. Why I Dont Plan To Buy a PS5 Any Time Soon, Why Is PS4 Beeping, and How to Fix it? Was hoping you could help me figure out the specific issue going on with my usb drive. When you go to the , When trying to update PS4 system software via a USB storage device. So when I go to initialize with the safe mode option 7 it recognized my hard drive but after loading for a bit it says Cannot Initialize (CE-33567-4). It said this device is working properly. I need help, I dont know if my PS4 is broken or the device is. [Classic Operating-System Battle] Mac vs. PC: Choose What's Right for You! How do I fix my USB not working on my PS4? and my Mostly it's the PS4 Hard drive malfunctioning. Step 2: Under Storage, click "Disk Management" and right-click on the USB drive to Erase Volume. I connected the hard drive to a PC and it recognises it although it doesnt directly show it in mypc. Try to change the USB port. Did everything mentioned and nothing changed. Every once in awhile out of the blue itll randomly give me that error saying its disconnected or whatever when its still physically plugged in. 1. Formatted USB to xFAT, made folders PS4/UPDATE/ for the PS4 reinstallation file (1.08gb). The best answer for fixing the error is to format the USB to exFAT/FAT32. - 2022, Solved: USB Disconnecting and Reconnecting in Windows 11/10/8. I dont use any external storage at all the only USB slot I use is for my controller charger. My computer detects all of the drives. Any suggestions ? 4DDiG promptly analyzes the USB storage device all around for missing files, and you might interrupt or stop the looking whenever you want. Apparently the PS4 hard drive is having bad sectors that causes this issue. If not, try another USB storage device. Any ideas? Most frequently, the PS4 says USB storage device is not connected, out of anywhere, with no earlier sign/cautioning. Step 3: Hang tight for the download to finish assuming that there are available updates. Smart and intuitive interface with easy-to-use features. You may fix this if you have Windows computer. Copyright 2007-2022 Tenorshare Co., Ltd. All Rights Reserved. The hard drive is barely 2 months old and I havent backed up any saved data so Im not losing much but I cant afford to let it die so soon. My playstation prompts me to install new update software on it when i open it. If there is a problem with your USB device, try using a new one. That is the reason you should clear the PS4 CMOS memory chip while doing any investigation. Does the external hard drive light come on? Hi Hiram, Probably it's that the PS4 system software doesn't fully so I've gone through the entire trouble shooting guide. I mean after what action you do this error appears? Had anyone rieceved any help? | Experts Advice, How to Fix PS4 Error Code (CE-34878-0) Like A Pro, How to Fix PS4 Freezing and Crashing | Professional Guide [2022], How To Fix Slow & Lagging PS4 and Make It Much Faster [2022], PS4 External Hard Drive NOT Recognized NOT Working [Fixed], PS4 Hard Drive Failure? Got an SSD drive. But if during the process you experience some loss of data from your USB storage device, you can get your files back again. If the external HDD is still working, you have to consider full initializing the PS4 and reinstalling the PS4 system software. Connect and Select the USB Storage Device, Preview and Recover from the USB Storage Device, There is a sudden power surge or electrical shortage. All the thumb drives work fine in pc and are FAT32 and PS4 did read from USB first 2 times. Just plug the drive to a computer running Windows 7 or higher, then. Did you get to fix it? For a fast reaction, you can generally call PlayStation Network Support. Required fields are marked *. At the last stage, select "Format this volume with " and select the exFAT file system. All you have to do is hold down the start button for 10 seconds when powering up the system. Faster with a greater success rate than other apps available in the market. Step 4: Go to the "New Simple Volume" option by right-clicking the disk. All you can do is either to use another external HDD, or wait for a new update for the PS4 system software. Please anything would help. Step 1: Connect your USB drive to the PC and right-click the "This PC" icon to go to Manage. If you can connect your external HDD to another PS4 to verify the source of the problem that would be a great move. My wife spent over $100 for my bday to get me a seagate hard drive for PS4 . I abruptly pulled a usb storage drive out of my ps4 and now it doesnt recognize it. Our team much appreciates your participation to help the PlayStation community work around this error. I may reformat the old one later and use it with a case as external HD. ALERT ALERT! Part 1: Why Does PS4 USB Storage Device Not Connected Error Happen? If youre sure that your external HDD is healthy (test it by connecting it to a PC), that means the PS4 itself has problems. USB and handcontroller in the PS4, Failsafe mode, 7 Cannot acces the USB storage (CE-35949-0) Im about to launch it into orbit! This is the normal situation. Highly retarded.. (SU-41333-4). I tried all of the safe mode options 1-6 as well as downloading the 7.51 software to my hard drive. | Reasons, Symptoms and Solutions, Cannot Start the Application (CE-30005-8) | Fixed by Experts, PS4 Storage Expert | All Rights Reserved 2016-2022, Explaining PS4 Error [SU-41333-4] Message, Connecting PS4 USB Storage Device to a PC. You may try though to format the PS4 external HDD. I just recently got a TB 860 Evo and just got my PS4 Pro today. I keep getting the black screen with the message to connect USB storage device version 8.50 or later. Part 2: How to Fix PS4 Keeps Saying USB Storage Device Not Connected? Thanks, I got this message and i dont even use an external device at all. It seems like its a problem with the PS4 system itself. I made sure the HDD is healthy..and formatted to correct format. In most cases, the solution is that only. The "PS4 USB storage device not connected SU-41333-4" message appears due to a few reasons, but not necessarily due to an infected USB storage device, as many might suspect. I need your help guys. Plugged in the USB and it started updating the system and got to 99% and froze. PS4 can only recognize or read perceive the exFAT and FAT32 formats. You can confirm that by trying the external HDD on another PS4 and check whether it works or not. Any idea what i could do? Likewise, detach the USB storage device from the PS4 during this activity. Their helpline, 1-800-345-SONY (7669) is accessible from Monday to Friday in English and French Canadian. Ive pretty much tried everything tutorials say to do but nothing. There was probably an electric shock occurred when that accident happened. This requires a working USB storage device for this operation to complete. Hi, I already have a headache and nothing works. This shall work, hopefully. Probably its the USB flash memory. Connect your USB storage device and format it in exFAT format to release the error. The PIN number is 2HJAP5-500. Any idea would be great. Its the blue 4tb one that PlayStation makes I do believe. You may have a problem with the signal conductors of your USB ports that are not providing enough data flow to/from the motherboard. Try to totally disconnect the PS4 from power (unplug it), and clear the PS4 CMOS memory. Maybe someone else in your absence tried a faulty external hard drive then unsafely removed it and that caused this error. Published 23/10/2018. You have to initialize the PS4 in order to work around this issue. However, when I checked administrative tools, device manager, it was there. We have lots going on here and many people are contacting us. I tried the Sound and Device way..and it wasnt listed thereinitialized the ps4 and that didnt do anything eitherreally irritating. This will most probably fix the issue. Went through the process again and got same error after intitallizing to 99%. Recover data from unrecognized/corrupted/damaged USB drives. Save my name, email, and website in this browser for the next time I comment. Part 3: How to Recover Data from PS4 Not Recognized USB Flash Drive? 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