bag borrow or steal customer service

Something I think, as a buyer and not a renter, is pretty important. Thanks! K. They offered the highest $130 for my LV Agenda when other sites like Fashionphile offered less than $30. I will be back to find more great purses and accessories. I must say that you guys have it together! I recommend it to all my friends looking for well-loved authentic brand name goods. Such great items that are not what everyone else is wearing. Super quick service. Nice bags, easy checkout. This comment was posted by a verified customer. Just received my first Fendi back to borrow. Hello! I was nervous about what to expect but BBOS had clear instructions and were quick to reply with any of my questions and on what to expect next. I'm extremely disappointed with this website! The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Well guide you through the process. And it is the most expensive one. They apparently were denied the UPS claim because they couldn't get a hold of me , but I gave them my new contact information and they didn't forward onto UPS. I immediately contacted Jill Griffiths and sent her a picture of the zipper line; she responded that she "thought the bag looked more radiant after it was cleaned"|. Or your "pre owned, " $265, on sale, was $295 only one leftI am sure there are some that, like the wapity case @ a bargain of $225, are lower and the claimed retail is lower than the actual. I waited and waited and nothing arrived, so I contacted customer service and asked what was going on and they said that my order was cancelled. Thank you. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It was wonderful!!! On this assurance, I purchased the Chanel bag with my credit card thinking they would recredit me. STAY AWAY from this website! Exactly as described and arrived quickly! But good communication with representative, Nicole about the return of the item. A lady called Rachel assured me that I would get the $412 once the inspection of my McQueen bag was done & to simply buy the Chanel bag & they would put $412 onto my card as soon as the McQueen inspection was done. However, I have nothing K. They offered the highest $130 for my LV Agenda when other site shadyness return policy and overcharging. I am interested in the bag for purchase but I wasnt sure if it would suit my lifestyle. This is a blatant lie. No big deal you say? I am merely suggesting that you be truthful in your claim. I am unable to file a claim with UPS as I am not the shipper. She responded that "her managers and herself are working on a reasonable solution"'. By no means do we want items purchased to be returned however as soon as you had requested the item to be canceled, we did so by returning the shipment to our facility and issuing your refund for the total amount of the Chanel originally purchased. It turned out a little too small so I decided to sell it. The bags ship super fast and are in great condition. They had it not paid for it and there stealing it not me. I can't understand why did not they call me! I love shopping at Bag Borrow or Steal, Awesome! I found my DREAM PURSE at a great price. Regrettably a negative experience all around. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Bag Borrow or Steal has a consumer rating of 4.81 stars from 1,132 reviews indicating that most customers are generally satisfied with their purchases. It is easy to feel duped, as it were, by the merchant when you suddenly find that what you think is a deal is suddenly, well, not so much one. Please check this section of the Site before using the Site to determine whether a change has been made to these Terms and Conditions. It was authentic but very very limited. I got a crappy product, they apologized, it was a routine return - but then not really. The bag does not zip properly. This complaint was posted by a verified customer. She NEVER expressed any concern about the condition of the bag to me in her email accepting the bag for refurbishment. Great customer service and support. We will be glad to help. I checked the credit card statement and noticed that they voided all discounts without contacting me and giving me the option of canceling the order so instead of charging me 2.28 they charged me 26.28. I have a modest LV collection with bags purchased directly from LV as well as Bag Borrow & Steal (BBS), 5 from them to be exact and I am super satisfied with their service, product presentation and quality as well as customer service BBS provides. I recently submitted a bag to sell and I have to say it was a smooth and wonderful experience. This company offers you money for your purse, then they decline to purchase without any information. This is creepy! Standard shipping is free on all Bag Borrow or Steal rentals. I am so happy with Bag Borrow or Steal. I used it before the pandemic and they were professional, on time! When I asked the reason they replied something that made absolutely no sense. She said that they "followed their routine method of cleaning and the outcome of the bag is as a result of the type of fabric of the bag." I was fine with that. The bag was delivered right on time and customer service was prompt and super helpful. Ordered for a girl, we were both satisfied. Because, last I checked, I could buy a BRAND NEW Louis Vuitton Alize at my local LV store for $2070.00. The site is easy to manage and i never had any issues. If The User of company services need an item in a hurry The User of Website will have the option to upgrade to expedited shipping at checkout for an additional fee. Rebecca admitted that the bag had been damaged. We do our very best to evaluate an item over the original submission and images the customer submits for the quote, however because some things are not foreseen, as a precaution we require the inspection before officially purchasing the item. What happened? NOT for $2800.00 as you claim the regular price to be. I then called their customer service & told them I was waiting for my credit for the McQueen bag so I could use it towards the Chanel bag. Any guy can be delighted to obtain this type of a treasure. I also paid for the next day delivery because I needed the bag as soon as possible. for the types of bags you carry, I would hope you would do better than that. Companies are selected automatically by the algorithm. Does anyone else have issues similar to this one from the same company? We are very sorry to hear of your recent experience. they sent me an email with numerous discount codes. all of the wrist timepieces say Coach Kristin Bags for the timepiece face. Claim it and get a lot of features. Very good communication with representative, about Really like the level of service and quality of products ordered! On the phone, we only corresponded regarding pricing. I am super happy that I found you :). These products are regular daily products that guys use often. Borrow Or Steal Bag is one of the largest on-line luxury rental companies on the global scale. Looking to shop for authentic designer handbags that you can borrow or buy, you will fall in love at "Bag Borrow or Steal" The site is fantastic. Find More Contacts for Bag Borrow or Steal, Edit Lists Featuring This Company Section, Beg, Borrow or Steal: How Trump Says China Takes Technology, Luxury online consignment shop Yoogis Closet bootstraps to $1M in monthly sales, You can bet your aaS that data is the key to new business models for physical goods, Greater Seattle Area Companies With Less Than $10M in Revenue, Seattle Companies With Less Than $500M in Revenue, Greater Seattle Area Companies With Less Than $1B in Revenue. I love having the option to borrow seasonal bags and be committed to it forever, I loved the color for spring & I love Louis Vuitton. I am traveling for 3 days and needed a larger carry-on tote bag. I do not use pink a lot so would never buy an expensive purse in that color. Bag Borrow or Steal rep said that there was nothing they could do because it was already too late to make any changes. i sent them copies of my orginal receipts call them forever email them forever I want my items back already or pay me. Yoogi's and Fashionphile sends their check out quickly so I receive it within 3-5 days. I too had sold several authentic Louis Vuitton, Prada, and Gucci products to this company and felt that they pretty much stole them from me. Thanks so much! Many lovely items to choose from. After wanting a Louis Vuitton Murakami bag for over 20 years I finally got one and I couldn't be happier with my purchase. It all worked out. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They are disgusting. When I called and spoke to their rep they treated me horribly and were very rude and impolite! One time I purchased a $1,600 LV that happened to not workout for me living in warm weather and they were very professional providing great communication and feedback and answering all of my questions. Please check it out periodically. I think it could be a little more clear on the return process, including a return label and instructions with the order. The bag I borrowed was in poor condition cleaned so well that it was discolored overall bad bag. Always a pleasure shopping on this site. And I just want to give a few examples. Mabel Van den Brink. It's been on my wish list for awhile. You cannot after emailing them and calling they have blocked my email and phone number. Bag Borrow or Steal ("BBOS", Website" www.bagborroworsteal.com" and Company's) reserves the right, to change or terminate this Agreement. I saw a Chanel bag I liked. The damage is very evident especially at the zipper line and handles where you can see the obvious color contrast of the original color of the bag and the damaged faded color. ComplaintsComplaints for Bag Borrow or StealPursesView Business profile. SaaS, Android, Cloud Computing, Medical Device), Where the organization is headquartered (e.g. Bag Borrow Or Steal is ranked 42 out of 1017 in Jewelry and Accessories category. Click here to get notifications about new complaints of Bag Borrow or Steal. The customer wants to feel as though they are being treated fairly. Bag Borrow or Steal is an online boutique where women and men borrow, collect, and share luxury accessories. ), watches handbags, sunglasses, even the worlds famous brand name luggage. I had the box and the dust bag. The second order was supposed to have a 20% discount, but when they charged me I saw that nothing was applied and they charged the full price of the product! Accurate written descriptions. Obviously the UPS lost package process is not ideal and we dropped the ball on staying on top of them every time the closed the claim. Such an easy site to navigate! The customer service is so bad it is shocking. I have borrowed a few items from them already and every time is a very pleasant experience when dealing with Customer Services. Love shopping at BBOS. Having never done business with them, being a purchaser of high end designer bags and because I was looking for a few that I couldn't find easily, I took the store credit route. Some are a whole lot more dressy, although other people are a whole lot more sporty in appearance. Wonderful! Bag Borrow or Steal. I think overall, the experience is great. Normally we will not issue a refund for an order purchased before you receive your funds for the item being sold to us. After going around in circles, I told her I was going to file a complaint against them and/or pursue legal action, she offered to refund me the $75 I paid plus tax. BBB Business Profiles are subject to change at any time. They just said that the information I gave them was not complete so they could not deliver my bag. The bag is 2 shades lighter in color and the fabric of the bag is extremely faded and patchy. The final factor you desire to do is commit a huge selection of bucks on the knock-off. We apologize if that was unclear, your full refund was issued yesterday April 4, 2013. That's my only feedback otherwise! Submit a complaint and get your issue resolved. Thank you! This company does not typically respond to reviews. Creeped on the site for about a year and finally decided to give it a try. At your 20% off "sale" price, you aren't doing anyone any favors. This place is amazing! Return shipping is also free for all rentals. I emailed her back with more before pictures of the bag and she failed to respond to my email, . Companies can ask for reviews via automatic invitations. Waited the whole day but nothing arrived so I called Bag Borrow or Steal and asked about my order. Have a question about Bag Borrow or Steal? I love using bag borrow or steal. I hate that this was such a bad experience. NEVER shop there it's not a good company besides they're bags are from 2-3 seasons ago and from what many people say the authenticity of their bags are questionable. All reviews are published without moderation. The best! 2022 Trustpilot, Inc. All rights reserved. his website is a rip-off for sure. I sent in my Louis Vuitton mini lin Speedy 30 handbag for refurbishment to bag borrow or steal repair services. Love my new Gucci bag. Members have to pay a monthly fee based on four borrowing levels that reflect both price and designer, starting with a $20/month membership fee to 75/month, which is the most expensive. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bag Borrow or Steal. Only complaint is that most of the collection is unavailable for check out! BB or S returned it saying it was fake. I bought a limited edition bag in Japan. I paid $175 for my agenda and got back $130. Looking forward to using it! This privacy policy applies to Web sites owned and operated by Bag Borrow or Steal, Inc. ("Bag Borrow or Steal"), including BagBorrowOrSteal.com and formerly "BBOSPrivateSale.com" (each, a "Site," and collectively, the "Sites"). The process was streamlined, the platform is very easy to navigate and I was able to track my package. Don't know who to complain. Return policy for outlet sales deceiving! I love the look of the bag but it smells terrible, like its been in a basement..mildewy!! The email does not address the fact that the color of the bag is now 2 shades lighter than its supposed to be. Very happy every purchase I make. They are able to reopen the claim, I am unsure if they have done so. Best customer services experience ever! At the present time, it is also one of the major virtual rental luxury retailers. When selling an item to us, the quote extended to you is contingent upon inspection of the item at our facility, this was the process you were waiting on. It was clean and odor free. I have requested to speak to supervisors and management to no avail. I called 3 times to confirm this & BBOS confirmed it would be done. Communication was fantastic. I am happy with what I paid for. Terrible! Verification can help ensure real people write reviews about real companies. I would recommend anyone to order from here. THEY HAVE DESTROYED, DAMAGED, LOST ITEMS. Just waiting for refund now. Such great items that are not what everyone else is Great to sell my bags but not so good to borrow. Got the bag I purchased outright. Fair/reasonable prices. I contacted Louis Vuitton and they said no one can authenticate a bag but a rep at their store. ComplaintsBoard.com is a leading complaint resolution website on the Internet. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. There was some left on the brass. Every bag I have borrowed has been in flawless condition. It was shipped quickly, I received updates along the way, and it arrived on time. I also recently got an email from BBOS saying that they would offer me $412 for my Alexander McQueen bag. Claim your profile to access Trustpilots free business tools and connect with customers. What? We do apologize that neither transaction worked in your favor and that you were disappointed. The complaint has been investigated and resolved to the customer's satisfaction. WE ALL MUST COMPLAIN TOGETHER TO GET THEM OUT OF BUSINESS. You can buy Coach products both from its on the web website, or from the Coach retailer. Thank you. On the TOP. It looks like flaky black paint around the edges of the top trim. You might want to double check the guy that works in the "regular price" department. The website is well-designed and easy to use. Well it was all a scam. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Oh, and I'm not counting Yoogi's because that's where I bought my agenda. DO NOT EVER USE THEM FOR ANYTHING! I cannot describe how bad Bag Borrow or Steal is. It was missing zipper pulls, the mirror, and nowhere on the bag did it say the brand name. I sent 2 Louis Vuitton items, one wallet and one small bag that I was selling to them for a consignment deal. International Association of Better Business Bureaus. Credible, options and breeze of ordering! I'll continue to deal with BBOS, but only if I don't need the money right away. The zipper is broken. they do not describe their products accurately. I then received a phonecall from the company, as well as emails saying that they needed to talk to me, since the bag that they received was not the bag that was sent. Customer Reviews are not used in the calculation of BBB Rating, of those, 1 complaints were closed in last 12 months. Excellent customer service and lots of different items to choose from. Since you never received the items we returned to you, the authenticity of them is no long relevant. Seriously? I contacted the company and they said to return it as soon as possible, which I did. Fast shipping and good quality pre-owned product. I'm thinking of purchasing a Louis Vuitton when I go back to France this spring and am testing out which style I like best. The bag was EXACTLY as described and pictured. To go to wedding Someone who saw the bag even mentioned that it looked like a fake bag! The agreement was for $660 in total.The original purchase price I paid was was $1,675.52. The complaint has been investigated and resolved to the customers satisfaction. Please I am begging you to help me to stay out of the courts. The bag was packaged nicely with clear instructions. The Company are required to collect sales tax for deliveries to the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, North Carolina, Texas, Utah, Washington and Wisconsin. It is exactly as described and better. I purchased an authentic Christian Louboutin bag and it came in perfect condition! By one online brand new at LV.com. The cigarette case. Not to mention BBS charges TOP DOLLAR for their handbags so their prices are not even competitive. I sent them a couple of emails, the result was the same. The brands include but not limited to Gucci, Prada, Chanel, Fendi, Burberry, D&G, etc. BBB is here to help. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. THEY ARE UNPROFESSIONAL AND RUDE! Really. Non-members pay more for the borrowed items, and have no privilege for the waiting list. Thank you, A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I am beyond pleased with my experience with Bag Borrow or Steal. i seemed to get stuck on "submit". Just a lot of bags not in to check out, Looking for something quick I couldnt find in store. However, I notice they take FOREVER to send the check. My lawyer is ready to go but I wanted to try this last time to get them to give me back my items. By joining Company's email list, The Customer acknowledge and represent that The Client of Bag Borrow Or Steal have read and understand these Terms and Conditions and that they become a binding agreement ("Agreement") between The User of Website and Bag Borrow or Steal, The User agree to receive all communications from Bag Borrow or Steal under this Agreement electronically via email, The User of company services agree to keep The User's current email address updated under Profile on the Site at all times and The Client agree that The Client of Bag Borrow Or Steal will be deemed to have received any notice The Company send to that email address. Rights Reserved, You Are About to Contact PissedConsumer.com, Need to have restrictions lifted so I can pick up my package from UPS, https://www.bagborroworsteal.com/account/enjoyingNow, https://www.bagborroworsteal.com/termsandconditions. THEY HAVE NUMEROUS COMPLAINTS ON THE BBB AND I AM SURPRISED THEY ARE STILL IN BUSINESS. BBOS's website was easy to navigate and shop from. We apologize for the delay in bringing this to a resolution. Pissed Consumer 2022 All We will continue to fight this with UPS as well, so please take their call if they reach out to you. I will file a dispute tomorrow after all I have the initial receipt with the total for 2.28. Well its a huge deal to me how can you just charge me whatever you want to without my approval? They had my number and the never bothered to call and tell me! Would definitely purchase from again. DO NOT USE THEM! Therefore www.bagborroworsteal.com reserve the right to perform credit checks on Bag Borrow Or Steal's' customers at any time. The color and texture of the fabric have been completely ruined.. Anyone can write a Trustpilot review. Active, Closed, Last funding round type (e.g. However the exception was made for you, that we would refund the amount of your store credit from the item sold once AND if that was done, to the item you had ordered as we do want you to get the items you want and we know they go fast. THEIR STAFF HAS NO KNOWLEDGE. If The User have questions about Company's policy, please contact Website using the information provided at the end of the policy. Coach at present has 7 timepieces outlined on its website. Good. THEIR POSITIVE COMMENTS ARE A BUNCH OF BS THAT THE GIRLS WHO WORK THERE WRITE THEMSELVES. Currently, Bag Borrow Or Steal operates about 29 locations. Very happy every purchase I make. I rented a bag from them after I was told that there were 9 people ahead of me, but then I received it in 1 week(with specifications of purple/large/gold hardware) and received a worn, plum, medium, incomplete purse. What a joke. Easy process and will use this again. responded to my email pretty fast even tho they don't have the answer for my question. If you send an email to customerservice@bagborroworsteal.com one of the team members will work to assist you with your issue. Who has the bigger deal now?! Charging them MORE for a used LV than LV themselves charge for a new one? To my utter surprise, they told me that my McQueen bag was not to their liking & they therefore hadn't recredited anything to my card. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We use cookies for analytics, personalization, and ads. Because the item being sold was declined, we could not process the refund. I rented 3 bags and my grand total came to 2.28. When I called for the second time they said that my order was cancelled because my bag was no longer available. It's not worth it, trust me! I received my bag so quickly!! I must say that you guys have it together! I used this service for the first time. Just be mindful that there are numerous Coach look-alikes out there. They keep my money and bags as well. My new purse arrived exactly as described. I would certainly use again. I need help! Gave them my items a chanel sunglasses brand new and Burberry handbag brand new.I accepted what they were gonna pay me they sent me a check and was going to back a few days later to deposit it and they told me not to that my items I stole them. Consumers satisfied with Bag Borrow or Steal most frequently mention customer service, great experience and easy process.Bag Borrow or Steal ranks 5th among Handbags sites.

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bag borrow or steal customer service

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Something I think, as a buyer and not a renter, is pretty important. Thanks! K. They offered the highest $130 for my LV Agenda when other sites like Fashionphile offered less than $30. I will be back to find more great purses and accessories. I must say that you guys have it together! I recommend it to all my friends looking for well-loved authentic brand name goods. Such great items that are not what everyone else is wearing. Super quick service. Nice bags, easy checkout. This comment was posted by a verified customer. Just received my first Fendi back to borrow. Hello! I was nervous about what to expect but BBOS had clear instructions and were quick to reply with any of my questions and on what to expect next. I'm extremely disappointed with this website! The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Well guide you through the process. And it is the most expensive one. They apparently were denied the UPS claim because they couldn't get a hold of me , but I gave them my new contact information and they didn't forward onto UPS. I immediately contacted Jill Griffiths and sent her a picture of the zipper line; she responded that she "thought the bag looked more radiant after it was cleaned"|. Or your "pre owned, " $265, on sale, was $295 only one leftI am sure there are some that, like the wapity case @ a bargain of $225, are lower and the claimed retail is lower than the actual. I waited and waited and nothing arrived, so I contacted customer service and asked what was going on and they said that my order was cancelled. Thank you. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It was wonderful!!! On this assurance, I purchased the Chanel bag with my credit card thinking they would recredit me. STAY AWAY from this website! Exactly as described and arrived quickly! But good communication with representative, Nicole about the return of the item. A lady called Rachel assured me that I would get the $412 once the inspection of my McQueen bag was done & to simply buy the Chanel bag & they would put $412 onto my card as soon as the McQueen inspection was done. However, I have nothing K. They offered the highest $130 for my LV Agenda when other site shadyness return policy and overcharging. I am interested in the bag for purchase but I wasnt sure if it would suit my lifestyle. This is a blatant lie. No big deal you say? I am merely suggesting that you be truthful in your claim. I am unable to file a claim with UPS as I am not the shipper. She responded that "her managers and herself are working on a reasonable solution"'. By no means do we want items purchased to be returned however as soon as you had requested the item to be canceled, we did so by returning the shipment to our facility and issuing your refund for the total amount of the Chanel originally purchased. It turned out a little too small so I decided to sell it. The bags ship super fast and are in great condition. They had it not paid for it and there stealing it not me. I can't understand why did not they call me! I love shopping at Bag Borrow or Steal, Awesome! I found my DREAM PURSE at a great price. Regrettably a negative experience all around. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Bag Borrow or Steal has a consumer rating of 4.81 stars from 1,132 reviews indicating that most customers are generally satisfied with their purchases. It is easy to feel duped, as it were, by the merchant when you suddenly find that what you think is a deal is suddenly, well, not so much one. Please check this section of the Site before using the Site to determine whether a change has been made to these Terms and Conditions. It was authentic but very very limited. I got a crappy product, they apologized, it was a routine return - but then not really. The bag does not zip properly. This complaint was posted by a verified customer. She NEVER expressed any concern about the condition of the bag to me in her email accepting the bag for refurbishment. Great customer service and support. We will be glad to help. I checked the credit card statement and noticed that they voided all discounts without contacting me and giving me the option of canceling the order so instead of charging me 2.28 they charged me 26.28. I have a modest LV collection with bags purchased directly from LV as well as Bag Borrow & Steal (BBS), 5 from them to be exact and I am super satisfied with their service, product presentation and quality as well as customer service BBS provides. I recently submitted a bag to sell and I have to say it was a smooth and wonderful experience. This company offers you money for your purse, then they decline to purchase without any information. This is creepy! Standard shipping is free on all Bag Borrow or Steal rentals. I am so happy with Bag Borrow or Steal. I used it before the pandemic and they were professional, on time! When I asked the reason they replied something that made absolutely no sense. She said that they "followed their routine method of cleaning and the outcome of the bag is as a result of the type of fabric of the bag." I was fine with that. The bag was delivered right on time and customer service was prompt and super helpful. Ordered for a girl, we were both satisfied. Because, last I checked, I could buy a BRAND NEW Louis Vuitton Alize at my local LV store for $2070.00. The site is easy to manage and i never had any issues. If The User of company services need an item in a hurry The User of Website will have the option to upgrade to expedited shipping at checkout for an additional fee. Rebecca admitted that the bag had been damaged. We do our very best to evaluate an item over the original submission and images the customer submits for the quote, however because some things are not foreseen, as a precaution we require the inspection before officially purchasing the item. What happened? NOT for $2800.00 as you claim the regular price to be. I then called their customer service & told them I was waiting for my credit for the McQueen bag so I could use it towards the Chanel bag. Any guy can be delighted to obtain this type of a treasure. I also paid for the next day delivery because I needed the bag as soon as possible. for the types of bags you carry, I would hope you would do better than that. Companies are selected automatically by the algorithm. Does anyone else have issues similar to this one from the same company? We are very sorry to hear of your recent experience. they sent me an email with numerous discount codes. all of the wrist timepieces say Coach Kristin Bags for the timepiece face. Claim it and get a lot of features. Very good communication with representative, about Really like the level of service and quality of products ordered! On the phone, we only corresponded regarding pricing. I am super happy that I found you :). These products are regular daily products that guys use often. Borrow Or Steal Bag is one of the largest on-line luxury rental companies on the global scale. Looking to shop for authentic designer handbags that you can borrow or buy, you will fall in love at "Bag Borrow or Steal" The site is fantastic. Find More Contacts for Bag Borrow or Steal, Edit Lists Featuring This Company Section, Beg, Borrow or Steal: How Trump Says China Takes Technology, Luxury online consignment shop Yoogis Closet bootstraps to $1M in monthly sales, You can bet your aaS that data is the key to new business models for physical goods, Greater Seattle Area Companies With Less Than $10M in Revenue, Seattle Companies With Less Than $500M in Revenue, Greater Seattle Area Companies With Less Than $1B in Revenue. I love having the option to borrow seasonal bags and be committed to it forever, I loved the color for spring & I love Louis Vuitton. I am traveling for 3 days and needed a larger carry-on tote bag. I do not use pink a lot so would never buy an expensive purse in that color. Bag Borrow or Steal rep said that there was nothing they could do because it was already too late to make any changes. i sent them copies of my orginal receipts call them forever email them forever I want my items back already or pay me. Yoogi's and Fashionphile sends their check out quickly so I receive it within 3-5 days. I too had sold several authentic Louis Vuitton, Prada, and Gucci products to this company and felt that they pretty much stole them from me. Thanks so much! Many lovely items to choose from. After wanting a Louis Vuitton Murakami bag for over 20 years I finally got one and I couldn't be happier with my purchase. It all worked out. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They are disgusting. When I called and spoke to their rep they treated me horribly and were very rude and impolite! One time I purchased a $1,600 LV that happened to not workout for me living in warm weather and they were very professional providing great communication and feedback and answering all of my questions. Please check it out periodically. I think it could be a little more clear on the return process, including a return label and instructions with the order. The bag I borrowed was in poor condition cleaned so well that it was discolored overall bad bag. Always a pleasure shopping on this site. And I just want to give a few examples. Mabel Van den Brink. It's been on my wish list for awhile. You cannot after emailing them and calling they have blocked my email and phone number. Bag Borrow or Steal ("BBOS", Website" www.bagborroworsteal.com" and Company's) reserves the right, to change or terminate this Agreement. I saw a Chanel bag I liked. The damage is very evident especially at the zipper line and handles where you can see the obvious color contrast of the original color of the bag and the damaged faded color. ComplaintsComplaints for Bag Borrow or StealPursesView Business profile. SaaS, Android, Cloud Computing, Medical Device), Where the organization is headquartered (e.g. Bag Borrow Or Steal is ranked 42 out of 1017 in Jewelry and Accessories category. Click here to get notifications about new complaints of Bag Borrow or Steal. The customer wants to feel as though they are being treated fairly. Bag Borrow or Steal is an online boutique where women and men borrow, collect, and share luxury accessories. ), watches handbags, sunglasses, even the worlds famous brand name luggage. I had the box and the dust bag. The second order was supposed to have a 20% discount, but when they charged me I saw that nothing was applied and they charged the full price of the product! Accurate written descriptions. Obviously the UPS lost package process is not ideal and we dropped the ball on staying on top of them every time the closed the claim. Such an easy site to navigate! The customer service is so bad it is shocking. I have borrowed a few items from them already and every time is a very pleasant experience when dealing with Customer Services. Love shopping at BBOS. Having never done business with them, being a purchaser of high end designer bags and because I was looking for a few that I couldn't find easily, I took the store credit route. Some are a whole lot more dressy, although other people are a whole lot more sporty in appearance. Wonderful! Bag Borrow or Steal. I think overall, the experience is great. Normally we will not issue a refund for an order purchased before you receive your funds for the item being sold to us. After going around in circles, I told her I was going to file a complaint against them and/or pursue legal action, she offered to refund me the $75 I paid plus tax. BBB Business Profiles are subject to change at any time. They just said that the information I gave them was not complete so they could not deliver my bag. The bag is 2 shades lighter in color and the fabric of the bag is extremely faded and patchy. The final factor you desire to do is commit a huge selection of bucks on the knock-off. We apologize if that was unclear, your full refund was issued yesterday April 4, 2013. That's my only feedback otherwise! Submit a complaint and get your issue resolved. Thank you! This company does not typically respond to reviews. Creeped on the site for about a year and finally decided to give it a try. At your 20% off "sale" price, you aren't doing anyone any favors. This place is amazing! Return shipping is also free for all rentals. I emailed her back with more before pictures of the bag and she failed to respond to my email, . Companies can ask for reviews via automatic invitations. Waited the whole day but nothing arrived so I called Bag Borrow or Steal and asked about my order. Have a question about Bag Borrow or Steal? I love using bag borrow or steal. I hate that this was such a bad experience. NEVER shop there it's not a good company besides they're bags are from 2-3 seasons ago and from what many people say the authenticity of their bags are questionable. All reviews are published without moderation. The best! 2022 Trustpilot, Inc. All rights reserved. his website is a rip-off for sure. I sent in my Louis Vuitton mini lin Speedy 30 handbag for refurbishment to bag borrow or steal repair services. Love my new Gucci bag. Members have to pay a monthly fee based on four borrowing levels that reflect both price and designer, starting with a $20/month membership fee to 75/month, which is the most expensive. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bag Borrow or Steal. Only complaint is that most of the collection is unavailable for check out! BB or S returned it saying it was fake. I bought a limited edition bag in Japan. I paid $175 for my agenda and got back $130. Looking forward to using it! This privacy policy applies to Web sites owned and operated by Bag Borrow or Steal, Inc. ("Bag Borrow or Steal"), including BagBorrowOrSteal.com and formerly "BBOSPrivateSale.com" (each, a "Site," and collectively, the "Sites"). The process was streamlined, the platform is very easy to navigate and I was able to track my package. Don't know who to complain. Return policy for outlet sales deceiving! I love the look of the bag but it smells terrible, like its been in a basement..mildewy!! The email does not address the fact that the color of the bag is now 2 shades lighter than its supposed to be. Very happy every purchase I make. They are able to reopen the claim, I am unsure if they have done so. Best customer services experience ever! At the present time, it is also one of the major virtual rental luxury retailers. When selling an item to us, the quote extended to you is contingent upon inspection of the item at our facility, this was the process you were waiting on. It was clean and odor free. I have requested to speak to supervisors and management to no avail. I called 3 times to confirm this & BBOS confirmed it would be done. Communication was fantastic. I am happy with what I paid for. Terrible! Verification can help ensure real people write reviews about real companies. I would recommend anyone to order from here. THEY HAVE DESTROYED, DAMAGED, LOST ITEMS. Just waiting for refund now. Such great items that are not what everyone else is Great to sell my bags but not so good to borrow. Got the bag I purchased outright. Fair/reasonable prices. I contacted Louis Vuitton and they said no one can authenticate a bag but a rep at their store. ComplaintsBoard.com is a leading complaint resolution website on the Internet. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. There was some left on the brass. Every bag I have borrowed has been in flawless condition. It was shipped quickly, I received updates along the way, and it arrived on time. I also recently got an email from BBOS saying that they would offer me $412 for my Alexander McQueen bag. Claim your profile to access Trustpilots free business tools and connect with customers. What? We do apologize that neither transaction worked in your favor and that you were disappointed. The complaint has been investigated and resolved to the customer's satisfaction. WE ALL MUST COMPLAIN TOGETHER TO GET THEM OUT OF BUSINESS. You can buy Coach products both from its on the web website, or from the Coach retailer. Thank you. On the TOP. It looks like flaky black paint around the edges of the top trim. You might want to double check the guy that works in the "regular price" department. The website is well-designed and easy to use. Well it was all a scam. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Oh, and I'm not counting Yoogi's because that's where I bought my agenda. DO NOT EVER USE THEM FOR ANYTHING! I cannot describe how bad Bag Borrow or Steal is. It was missing zipper pulls, the mirror, and nowhere on the bag did it say the brand name. I sent 2 Louis Vuitton items, one wallet and one small bag that I was selling to them for a consignment deal. International Association of Better Business Bureaus. Credible, options and breeze of ordering! I'll continue to deal with BBOS, but only if I don't need the money right away. The zipper is broken. they do not describe their products accurately. I then received a phonecall from the company, as well as emails saying that they needed to talk to me, since the bag that they received was not the bag that was sent. Customer Reviews are not used in the calculation of BBB Rating, of those, 1 complaints were closed in last 12 months. Excellent customer service and lots of different items to choose from. Since you never received the items we returned to you, the authenticity of them is no long relevant. Seriously? I contacted the company and they said to return it as soon as possible, which I did. Fast shipping and good quality pre-owned product. I'm thinking of purchasing a Louis Vuitton when I go back to France this spring and am testing out which style I like best. The bag was EXACTLY as described and pictured. To go to wedding Someone who saw the bag even mentioned that it looked like a fake bag! The agreement was for $660 in total.The original purchase price I paid was was $1,675.52. The complaint has been investigated and resolved to the customers satisfaction. Please I am begging you to help me to stay out of the courts. The bag was packaged nicely with clear instructions. The Company are required to collect sales tax for deliveries to the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, North Carolina, Texas, Utah, Washington and Wisconsin. It is exactly as described and better. I purchased an authentic Christian Louboutin bag and it came in perfect condition! By one online brand new at LV.com. The cigarette case. Not to mention BBS charges TOP DOLLAR for their handbags so their prices are not even competitive. I sent them a couple of emails, the result was the same. The brands include but not limited to Gucci, Prada, Chanel, Fendi, Burberry, D&G, etc. BBB is here to help. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. THEY ARE UNPROFESSIONAL AND RUDE! Really. Non-members pay more for the borrowed items, and have no privilege for the waiting list. Thank you, A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I am beyond pleased with my experience with Bag Borrow or Steal. i seemed to get stuck on "submit". Just a lot of bags not in to check out, Looking for something quick I couldnt find in store. However, I notice they take FOREVER to send the check. My lawyer is ready to go but I wanted to try this last time to get them to give me back my items. By joining Company's email list, The Customer acknowledge and represent that The Client of Bag Borrow Or Steal have read and understand these Terms and Conditions and that they become a binding agreement ("Agreement") between The User of Website and Bag Borrow or Steal, The User agree to receive all communications from Bag Borrow or Steal under this Agreement electronically via email, The User of company services agree to keep The User's current email address updated under Profile on the Site at all times and The Client agree that The Client of Bag Borrow Or Steal will be deemed to have received any notice The Company send to that email address. Rights Reserved, You Are About to Contact PissedConsumer.com, Need to have restrictions lifted so I can pick up my package from UPS, https://www.bagborroworsteal.com/account/enjoyingNow, https://www.bagborroworsteal.com/termsandconditions. THEY HAVE NUMEROUS COMPLAINTS ON THE BBB AND I AM SURPRISED THEY ARE STILL IN BUSINESS. BBOS's website was easy to navigate and shop from. We apologize for the delay in bringing this to a resolution. Pissed Consumer 2022 All We will continue to fight this with UPS as well, so please take their call if they reach out to you. I will file a dispute tomorrow after all I have the initial receipt with the total for 2.28. Well its a huge deal to me how can you just charge me whatever you want to without my approval? They had my number and the never bothered to call and tell me! Would definitely purchase from again. DO NOT USE THEM! Therefore www.bagborroworsteal.com reserve the right to perform credit checks on Bag Borrow Or Steal's' customers at any time. The color and texture of the fabric have been completely ruined.. Anyone can write a Trustpilot review. Active, Closed, Last funding round type (e.g. However the exception was made for you, that we would refund the amount of your store credit from the item sold once AND if that was done, to the item you had ordered as we do want you to get the items you want and we know they go fast. THEIR STAFF HAS NO KNOWLEDGE. If The User have questions about Company's policy, please contact Website using the information provided at the end of the policy. Coach at present has 7 timepieces outlined on its website. Good. THEIR POSITIVE COMMENTS ARE A BUNCH OF BS THAT THE GIRLS WHO WORK THERE WRITE THEMSELVES. Currently, Bag Borrow Or Steal operates about 29 locations. Very happy every purchase I make. I rented a bag from them after I was told that there were 9 people ahead of me, but then I received it in 1 week(with specifications of purple/large/gold hardware) and received a worn, plum, medium, incomplete purse. What a joke. Easy process and will use this again. responded to my email pretty fast even tho they don't have the answer for my question. If you send an email to customerservice@bagborroworsteal.com one of the team members will work to assist you with your issue. Who has the bigger deal now?! Charging them MORE for a used LV than LV themselves charge for a new one? To my utter surprise, they told me that my McQueen bag was not to their liking & they therefore hadn't recredited anything to my card. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We use cookies for analytics, personalization, and ads. Because the item being sold was declined, we could not process the refund. I rented 3 bags and my grand total came to 2.28. When I called for the second time they said that my order was cancelled because my bag was no longer available. It's not worth it, trust me! I received my bag so quickly!! I must say that you guys have it together! I used this service for the first time. Just be mindful that there are numerous Coach look-alikes out there. They keep my money and bags as well. My new purse arrived exactly as described. I would certainly use again. I need help! Gave them my items a chanel sunglasses brand new and Burberry handbag brand new.I accepted what they were gonna pay me they sent me a check and was going to back a few days later to deposit it and they told me not to that my items I stole them. Consumers satisfied with Bag Borrow or Steal most frequently mention customer service, great experience and easy process.Bag Borrow or Steal ranks 5th among Handbags sites. Unicorn Shirts For Birthday Girl, Scratch Cover For Furniture, Royal Blue Shorts Womens, Baguette Bracelet 8in / Silver, Alycaso Ceramic Flowers, Patio Furniture Painting Near Me, Remington Hc 912 Replacement Parts, List Of Lucky Plants For 2022, Fishnet Dress Plus Size, Insignia 65 Watt Charger,

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