spa manager duties and responsibilities

In some facilities, they are also responsible for training and supervising new employees, handling calls and reservations, welcoming and assisting guests, and resolving issues and concerns to ensure that clients receive optimal services. Manage Operations Budget A budget is crucial to the operations of any business and it falls to Spa Managers to create and manage such a budget. Perform duties to open and close spa along with handling incoming calls and client scheduling as needed along with maintaining efficiency of spa appointment book. Ensure the health and safety of guests and employees are paramount at all times. CareerPlanner Newsletter All rights reserved. Does this sound like you? In fact, directors of spa and guest experience are 8.8% more likely to graduate with a Master's Degree and 0.6% less likely to have a Doctoral Degree. Secret Shopper (quality control) Improved customer service by engaging staff to meet customers' expectations. Performed full range of facial and body treatments as primary. Methods for generating leads? 39-1021.01, See the Future Outlook and Educational Requirements for "Spa Manager". Reduced costs by monitoring supply usage and changing maintenance service providers. Generated successful marketing ideas by determining opportunities. Oversaw the entire spa and fitness operations and all its employees, Create and maintain personal file system (proper chart documentation) on all clients per State Standards and Guidelines, Primary sales responsibilities include Monthly Membership Programs, Retailproducts, Enhanced Session Therapies, and Gift Cards. Create aggressive guest satisfaction action plan to attain 4-Star ranking by AAA for property overall. ", As part of the spa manager description, you might find that one of the skills that might be helpful to the job is "time-management skills." ", Another trait important for fulfilling spa manager duties is leadership skills. Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. Planned, organized and oversaw quarterly spa events. Responsible for making sure all equipment is in working order and scheduling equipment maintenance appointments. As the manager of the spa, he/she would play a very important role in the day to day operations of the SPA and health club department. Handled all customer service issues, tactfully resolving them as quickly as possible with a polite manner. Operated a 40,000 square foot facility that included a Cardio and Weight Room, Pro Shop, 1 Pool and 7 Whirlpools. Arrange logistics for weekly facility events/meetings, including creating customize itineraries for various group meetings. Part 1 Hired, lead, and developed a highly effective guest service team of supervisors, therapists, and desk staff. Discover the type of A similarity between the two careers of spa managers and associate spa directors are a few of the skills associated with both roles. Ensured spa facility was cleaned and maintained for clients and employees. Instrumental in developing sales techniques and marketing to establish new clients. Ensured optimal levels of client satisfaction and resolution of all queries, Responsible for day to day practice operations, Ordering, facial injectables, implants, and office supplies, Planning beauty events bringing over 100 new patients per event, Organize dinners and meetings for physicians to create new networks and referrals, Increased annual revenue by 25% through new business develop strategies and marketing techniques. Hiring/Termination, Generated a minimum of 1 million dollars in revenue per year. ". Successfully resolved numbers of customer issues when arise. Responsible for meeting and/or exceeding sales goals monthly personally and department. According to resumes from both spa managers and spa directors, some of the skills necessary to complete the responsibilities of each role are similar. Raise store requisitions of all retail and operational items as and when required. Managed guests accounts by researching and reconciling customer disputes, unmatched bank deposits, and problematic auditing situations. Ensured accurate, complete, and timely communication among various employee groups, including spa management team, therapists, spa staff, and company office personnel. They are usually responsible for overseeing daily operations, liaising with internal and external parties, monitoring inventories, purchasing supplies, and maintaining positive relationships with suppliers. The manager alternates between the office environment and the spa area as they carry out their managerial duties throughout the day. Worked directly with 42 vendors to select and order both professional and retail products, for spa and boutique. Performed reception work, answering phones, meeting and greeting clients, bookedappointments. Assisted each technician to consistently increase guest retention and service sales and maintain minimum retail sales goals. Established, developed and implemented the everyday operation, which resulted in increased, company efficiency and productivity. Interviewed potential spa and reception staff based on experience and professionalism, Answered phones and booked clients for services. Managed daily operations of the Spa including processing orders for all spa supplies and equipment. Able to promote and sell spa programs to groups, conference guests walk-in etc. Responsible for managing the operation of 35,000 gallon recreational pool. Develop comprehensive standard facility operations manual, including written policies and procedures for all spa facility services, administration and maintenance. Supervise Facility Maintenance Spas must typically meet sanitation guidelines and it usually is up to Spa Managers to make sure that facilities are properly cleaned and that all equipment is in working order. Designed marketing materials (manuals, website, and brochures) and use communication channels to effectively and efficiently communicate towards a target audience. Ensure that all stock and cash items are kept safely under lock and key. Stock and organize merchandise on store shelves and displays. Theyre also known for soft skills such as Communication skills, Leadership skills, and Management skills. Coordinated with Spa manager and administered everyday activities for facility. Able to handle any guest complaints or special requirements. An associate spa director works at spa and wellness facilities, where they provide administrative support to the spa director. Manage a 800 square foot retail space and overseeing all aspects which includes sourcing, purchasing, receiving, inventory, merchandising and promotions for the spa and online shop, Oversee all company operations including front and back end responsibilities. Sourced and purchased all office, professional treatments, and maintenance supplies. Training of all academy staff and students on customer service and retail needs. Participate in interviews, and directly handle new hire training. Managers are also responsible for conducting training workshops for employees, so as to keep their employees up to date with new skills in the spa industry. Director Of Spa And Guest Experience Jobs Near Me. Develop and maintain and environment that retains customers through strong customer. Minimum of 3 to 5 years experience as a Spa Manager in a luxury hotel or a well established SPA brand. Maintained a high level of communications and ability to negotiate contract and pricing with our distributors. Manage spa inventory effectively, and follow hotels purchasing standards to ensure audit compliance. Increased the spa operations from 30% to 130% of budget during first year of hire. Raised percentage of local clientele from 12% to 52%. Customer Service Introduced facials as new service offering. Spa directors tend to earn a higher pay than spa managers by about $219 per year. Managed entire spa operation including hiring, firing, training and scheduling. Accurately completed schedules and payroll in excel for 26 employees. Managed a pool retail shop with a$ 15,000 inventory. The most successful sample resumes for Spa Managers put emphasis on leadership, managerial abilities, communication, organization, and teamwork. Recommend and develop spa marketing strategies to drive sales, to include planning/coordinating in-spa promotions, community activities and effective advertising techniques. Reviewed applications and set up and conducted interviews for the front desk, massage therapist, and esthetician positions, Provided performance evaluations routinely for staff members, as well as performance counseling sessions to improve employee performance when needed, Ensured the spa was stocked with supplies and retail products using past sales reports, Set sales goals for the spa as a whole as well as help team members set individual goals to surpass regional standards, Coordinate and conduct staff meetings on a quarterly basis. Those seeking to work as Spa Managers are recommended to acquire a resort or business management degree. Director of Spa and Guest Services Directly managed a staff of 35-45 associates across all spa service areas. Created and implemented new Spa protocol, introduced new products for retail sales and provided innovative high level customer service. Marketing Developed and maintained relationships with surrounding businesses for cross-marketing opportunities. Oversee day to day spa and fitness operations including spa retail, all services, and fitness center areas. See 10+ resume templates and create your resume here. They are dominant, persuasive, and motivational. When compared to other jobs, spa manager careers are projected to have a growth rate described as "as fast as average" at 6% from 2018 through 2028. Created excel reports for financial and marketing reporting. Train employees, coordinate scheduling, process payroll and provide quality customer care increasing revenue and building long-term client relationships. Continuously exceeded gift certificate sales goals of $50,000 to $120,000 over annual 5 week holiday sales plan. Our resume builder tool will walk you through the process of creating a stand-out Architect resume. To this end, Spa Managers are typically involved in employee recruiting, selection and training. Strong working knowledge of MS Office Suite. Directed daily operations for a busy day spa. work you will be Reporting to Director of Operations, reorganized spa operations. Funding ideas? Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. Hotel Safety Manager Duties and Responsibilities, Short-Order Cook Duties and Responsibilities, Job Description For Inventory Manager - Hotel/Food Service Industry, Hotel Accounting Department Organization Chart, Lobby Ambassador Duties and Job Description, Restaurant - Job Description For Hotel Sommelier, Restaurant - Job Description For Hotel Busser, 36 Duties And Responsibility of Silver Service Waiter | Hotels | Restaurants, Bar Waiter / Bar Waitress / Cocktail Server - Duties and Responsibility, Room Service Waiter - Waitress / In Room Dining (IRD) Server - Job Description. Direct and oversee all spa operations to ensure achievement of sales goals, business objectives and spa profitability. passionate about! Recommend and assist in the development of salon marketing strategies to drive sales, Developed and executed a training program for Salon and Spa Expectations for students, Created and implemented monthly zone schedules for students during their clinic, Monitored inventory and re-ordered as needed, Handled creation and distribution of monthly marketing materials, Assisted owner in both personal and work-related projects. They tend to be enterprising individuals, which means theyre adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They set annual financial goals, review costs for spa procedures and services, oversee payroll and establish budgets for advertising, sales campaigns and promotional events. This skill could be useful in this scenario: "busy schedules and stay on top of key deadlines and product knowledge. Take Del Monte Electric Co. for example. Improved repeat revenue through consistent and attentive customer service. Responsible employee schedules, maintaining employee hours and meetings. Managed schedules, conducted employee reviews, coached for adherence to spa signature approach. They ensure the spa is a welcoming environment, including making sure all hygiene procedures are followed and all equipment is functional. Scheduling Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment. Provide customer service and information on products and services. Ensure all spa, health club and wellness equipment is maintained in good working order at all times. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. A spa manager responsibility is more likely to require skills like "daily operations," "front office," "retail sales," and "spa services." Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc. Delegate various front desk procedures including scheduling, spa maintenance and sales training over a staff of eight. Manage and log all service recovery issues, research billing problems and comp reports. Furthermore, 4.8% earned their master's degrees before becoming a spa manager. Daily reports to insure all contracts were done properly. Able to implement and monitor up-selling strategies to maximise spa and health club operational revenue. An example of why this skill is important is shown by this snippet that we found in a spa manager resume: "top executives must shape and direct the operations of an organization" We also found this, A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing spa manager responsibilities. Monitor payroll through spa soft on a timely basis ensuring commission and pay sheets are processed. Personality! Recruited, hired and trained new associates, severing poor performers, not successfully redirected. Arguably the most important personality trait for a spa manager to have happens to be communication skills. On average, the spa manager annual salary is $44,939 per year, which translates to $21.61 an hour. They conduct all of the hiring, firing, and training of employees. Supervise staff of 6. There are many key differences between these two careers as shown by resumes from each profession. Ensured all sterilization met or exceeded standards and requirements. While some skills are shared by these professions, there are some differences to note. Review financial data, prepare management reports, and perform administrative functions accurately and timely. Design customized skin care sessions based on the client's specific needs after evaluating skin and discussing expectations with client. They typically set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies. See 10+ resume templates and create your resume here. Maximized appointment availability in the store after a two week period and increased massage numbers by 50%. In both careers, employees bring forth skills like guest service, customer service, and database. We have analyzed several job listing and have identified the following primary duties and responsibilities associated with being a Spa Manager. They handle the bookkeeping, the employees, and the services that are offered by the spa. Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards. For that reason, we discovered some other jobs that you may find appealing. Trained and developed staff on procedures and protocols. In fact, one out of every six spa managers did not spend the extra money to attend college. Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times. Collaborated with Marketing Team to seek opportunities to increase sales, Enforced internal policies and procedures to ensure safety of guests and employees, Prepared annual budget and participated in monthly reviews with Finance Team, Hiring responsibilities and management of 65 to 80 employees, Initiated and maintained top of industry hospitality and spa service standards through protocol, on-site education, troubleshooting, resolution, and support to both internal and external guests, Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction. Spa Managers are also known as: The retail industry tends to pay more for spa directors with an average of $46,038. Handle all customer service issues in spa daily, Responsible for all training and development of staff. Led cooperative team of administrative, retail and technical staff to continuously exceed retail sales, service sales, marketing and guest service goals. Position Title: Spa Manager / Asst. Ensure Customer Satisfaction As with any service-oriented business, spas rely on customer satisfaction and Spa Managers are generally responsible for ensuring that customers' expectations are met. These skills include "daily operations," "front office," and "retail sales. Managed operations of high-end spa with pool and fitness center located in upscale luxury hotel, supervising team of over 20 staff including therapists, aestheticians and administrators. Verify and balance entries and records of financial transactions from the current day. Advertised client properties on websites, through social media and in real estate guides. Whereas a director of spa and guest experience requires skills like "crm," "action plans," "department heads," and "concept development." For example, several resumes showed us that spa manager responsibilities requires skills like "daily operations," "skin care," "guest service," and "staff members." Generally speaking, spa managers earn anywhere from $33,000 to $59,000 a year, which means that the top-earning spa managers make $26,000 more than the ones at the lower end of the spectrum. In general, they're 3.9% less likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree. Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms. Maintain inventory and monitor records of all skincare, makeup and gift items. Analyzed monthly P&L report and explained variances against budget, if any for the front office. Ensure that spa department follows business conduct and ethics. Looking for cover letter ideas? Perform a regular inventory of Spa par levels for retail and operational stocks. Mount Vernon Additionally, they're 3.7% more likely to graduate with a Master's Degree, and 0.8% more likely to earn a Doctoral Degree. Controlled a $ 140,000 payroll budget annually. Qualify prospective tenants Choices Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained. for Your Liaison between the spa owner, estheticians and all clienteles. 6) Coordinate facility schedules to maximize usage and efficiency.7) Develop staff service or retail goals and guide staff in goal achievement.8) Establish spa budgets and financial goals.

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