louis vuitton return experience

I just recently purchase a LV bag (favorite mm) my first time at Louis Vuitton Portland OR store, it wasn't as nice as the other shop but who cares it's tax free in Oregon :) so I just purchase her but I'm kinda in a hurry coz my baby is getting fuzzy so I let my husband take. However, that was not the case. I could have drove an hour to store to buy which I told the online rep she obviously wanted the commission so she lied to me and ruined my wife's surprise! Safety starts with understanding how developers collect and share your data. You are using an out of date browser. I am now past the 30 day return and nothing has been resolved. Can't add anything to my wishlist and always buffers when I try to view my shopping basket. It is so frustrating that such a successful company would have such horrible customer service. JavaScript is disabled. She made no suggestions, did not speak as I looked at items I asked ti see, and she walked away many times while I was trying on bags without even assisting me. Absolutely not the white glove experience I expected from a "premium" brand! Wow! LV should probably implement something to deter people from buying a bag, using it and returning within the 14 day return period since so many people see nothing wrong with doing so. I left and bought a purse at the Bloomingdale's location instead. But, according to Louis Vuitton's return policy, they'd never accept a return that looks like this even within the 14-day return policy, so I think we're all safe. My bracelet clasp broke less than a year ago, I brought it to the short hills store to be repaired and they told me they could not fix it or exchange it due to it being passed 3 months. This Luxury brand store is worst than these big retailers, i said i can't carry this bag it doesn't work for me and what I put in it I realized it wouldn't work after I carried it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have no clue why I have to be treated this way as a BUYER. LV staff in front of store were very very arrogant and unkind. I contacted customer service and they asked to see photos of the sunglasses. Thankfully, I trust in the fact that high-end companies (like Louis Vuitton) consider their customers when any merchandise is returned during the return policy dictated by said high-end company. The managers response was you had 30 days to return it (and yes I should have looked at the receipt but this is not Walmart, Amazon or Target this is a LUXURY BRAND-Louis Vuitton). That's how her whole service turned out to be. I will never buy another product from this company again! Overall not a great online shopping experience to purchase from LV given I live in an area where there is no boutique close by. This email is concerning the above orders. I had very bad experiences I wish I could give a zero to LV Their marketing strategy is making people waiting outside to be looked crowd. So I tried to go back to the store and tell my experience and they checked it and said its not resaleable there's nothing they can do! She called me today saying that UPS is still sticking with their word that I did not accept the delivery and that they did attempt to deliver, but no one answered the door. I would receive my credit once they received the return. Thank you. I love my LV bag now, very happy about it, it's just the customer service that realize that the company itself doesn't really care about you! The canvas of the bag is peeling and it looks like a FAKE bag. As a regular customer, I'd like to warn others that all you buying is a low quality item that costs an arm and a leg. What the..!!! The bag has little to no use. I will never purchase their products ever again. I am being told to reorder the wallet at my expense & I will now have to wait 14 days for an investigation and my $1208 to be refunded. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I would rather spend more money on a real handmade artisan product anyway! I will not be keeping a $3000 faulty bag. It made purchasing from the app impossible unless you are willing to transfer the whole phone to another region, mess up with other settings. He was my husband, whom is black. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Even Nordstrom's takes returns with a receipt no matter what the time frame. I, myself, would not want to buy a 'used' bag if I purchased it thinking it was 'new'. And why is it my job to ask a paying customer to stay with me, whether we came together or not? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am NOT ok with people returning used bags because they goofed up. I sit here and think to myself, I have spent a lot of money buying Louis Vuitton bags at least 10 (i know its bananas) however I have never returned a bag, I was shocked at the service and the policy. I have been trying to resolve and issue with Louie Vuitton since 2020. I have never felt such disrespect from Louis Vuitton and UPS. BBB Business Profiles are subject to change at any time. However, before I purchase something, I'm going to inspect it and if it looks new to me and unworn (and no defects) I'll be happy! Cant access my wishlist half the time. Immerse yourself in the universe of Louis Vuitton with the latest version of the LV app. 2- wearing, damaging and trying to return goods you know, you used is morally wrong. I am filing a complaint directly with LV and the BBB, on top of this yelp review. stores are busy and poorly lit, plus after a bag is selected they always go to the back, sometimes one gets a different item than the one you looked at. I am sadden and disappointed. The third time I returned will be the last. The first time the SA was horrific. No customer service or respect at all. I had to return my phone case that was not working. The managers were not helpful and actually condescending. ******* ********. I hoped the first time was just a bad SA. She told me to wait till next week, which will be delivered to my house, and that she cannot do anything else. So I'll just say it, racism! ComplaintsBoard.com is a leading complaint resolution website on the Internet. I won't visit this store again. Please fix!! LV does not Honor their brand! After all of this, Kimberlee, the client services supervisor, said she would help me and reached UPS corporate and her logistics team to help me. I contacted customer service again 2 days ago for a follow up by email and no response. Such low quality app technology for a company with such an expensive price point. BBB Business Profiles generally cover a three-year reporting period. I do not see the solution here because they are making me wait and pay for UPS's mishaps. Please go LV if you want to spend money even they waste your time for ONLY their good. I think it's so rude, I wasn't able to get their name to, I felt like I spent A thousand dollar to a shop that doesn't really care about their customer really! For a $2000 handbag one would think customer service would work for me and allow me to pay ups to upgrade to Saturday delivery Well nope LOUIS Vuitton customer service basically said FU! This review was chosen algorithmically as the most valued customer feedback. She did promise that after all of this, she would have a replacement of my order sent out and that I would be able to go pick up my order from a UPS Store. I did an online return, in order to get another phone case, I was told I had to purchase another one. The answer was NO, I then said, what about contacting HQ, she told me they will send you back to us and the answer is still no. After spending 45 min & 90 min on respective calls to customer service, I still have no wallet. NO ONE said you have 30 day to return this item for an exchange of refund. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Data privacy and security practices may vary based on your use, region, and age. I DON'T understand the attitude of entitlement, the belief that because they saved so long, work so hard for x purchase and should be happy with their bag and that it is ok to return even though they used it. It may not display this or other websites correctly. Even these stores do exchanges with the receipt no matter the time. For a better experience, please enable JavaScript in your browser before proceeding. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. What she did do was tell me to ask my friend to stay with me, stating that he can't be looking around by himself. Hello and I purchased a bag total cost 3200.00 from Louis Vuitton, I am not an eager beaver where I bought the bag and wanted to carry it right away. I have been a loyal LV customer for years (I own 6 bags). I'd recommend it to everyone Richard Scott. International Association of Better Business Bureaus. No one provided a solution, no one was willing to help, and client services took UPS's word over mine. This brand see their customers as only MONEY not valued customers. I brought this bag to a local store in Naples, Florida who looked over my bag and said that LV does not repair or offer warranty for their products! This complaint was posted by a verified customer. Louis Vuitton's return policy allows customers to return items within 14 days of a purchase as long as the item is in perfect saleable condition. The Louis Vuitton app is horrible. The first wallet was defective with the stamp misaligned and along the seam (photos were sent). Share your photos and videos with others to prove the truth of your words. The second time I returned over a year later only because they were the only location with the neverfull GM bag I've been searching for. I have been a faithful customer and just feel like this was not a Luxury brand experience. This new version includes technical fixes and improves navigation within the app. I am still trying to resolve this and would like upper management to contact me. Download now to enjoy a unique and personalized shopping experience:Product Catalog :See the full range of Louis Vuitton products from the latest releases to the most iconic itemsRefine your search based on materials and colorsDiscover the new Try On feature which allows you to virtually discover Objets Nomades and sneakers using the camera on your phoneMy LV : Create wish listsCheck your order status on recent purchasesAccess care services and learn about how to best preserve your Louis Vuitton purchasesMagazine :Discover LV The Book and get an in-depth look into the Maisons new launches, collaborations, news, books, events, and more. I ordered LV Moon Square sunglasses on Louis Vuitton US Website. While trying to do an exchange I was told I could not return a backpack with a faulty zipper because there was lint in the bottom of the bag. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The complaint has been investigated and resolved to the customers satisfaction. Very buggy; constantly logs me out or requires me to log in multiple times. http://us.louisvuitton.com/eng-us/legal-notice. Submit a complaint and get your issue resolved. UPS failed to deliver my package and claimed that they did attempt to deliver to my house, and they did not because no one rang the bell or even called me. Louis Vuitton - defective merchandise and poor customer service, Louis Vuitton - terrible customer service, Louis Vuitton - bad service and bad product, Louis Vuitton - ordered a speedy 30 bad stitching poor customer service, Louis Vuitton - Payment done but product not dispatched, Louis Vuitton - m41054 / receiving the fake bag from lv store. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The developer, Louis Vuitton Malletier, indicated that the apps privacy practices may include handling of data as described below. Won't be buying this brand anymore. Ordered Thursday from live person at Luis Vuitton to avoid counterfeit long story short was promised I would have bag before Saturday for my wife's birthday needless to say bag won't arrive till Monday! After receiving the sunglasses I noticed that they have been used. The order fell way past the due date of shipping, and they won't let me pick up my order from a UPS store even after all this, and they want to make me wait. I have been trying to order a hot stamped wallet for my son's graduation. It's unfair that UPS did not render their services, lied, and claimed that I was lying. I really do wish the app would all the user to change its localization and store region within the app instead of forcing it to follow the iOS system region setting. As a matter of policy, BBB does not endorse any product, service or business. Please do better. The SA and cashier just left me without even putting my bag back to the box properly! I asked to see a certain bag, she brings it and stands silent. Today I went to King of Prusia Louis Vuitton store. You must log in or register to reply here. Items disappear and reappear in my shopping cart without touching anything. I want my bracelet replaced at no cost to me! You spend so much money with these people and some of these items are cheap! Customer ReviewsCustomer Reviews for Louis Vuitton Client ServicesPursesHeadquartersMulti Location BusinessFind locationsView Business profile, Customer Reviews are not used in the calculation of BBB Rating. I was like what? The SA was kind and helped make further suggestions, granted she was definitely trying to upsell me when proceeding to offer to let me try on jackets she saw me looking at while she wrapped up my purse. Okay, you have me there. I missed the return time frame which was 30 days. Who will feel good about it? 1- dont blame the new buyer. News flash, we all work hard AND when we go to the boutique to purchase a bag, it should be NEW! This was a time sensitive order. Immerse yourself in the world of the Maison with the new version of the Louis Vuitton app. This time the service was acceptable. They have spotting all over them like someone spilt a drink and it splashed drops of liquid on the glasses. I stated I bought the bag two days prior, the zipper gets stuck and I brought it back right away. All they needed to do was call ups and authorize me to pay for Saturday delivery so I could drive to ups location and pick up the bag sitting in the warehouse waiting to be delivered Monday morning and they denied me of this service! I sent the photos and still haven't heard from customer service. If it doesnt look brand new and "perfect" I just ask for another. Still now when I look back I feel really bad! Whenever I update personal information in the Settings section it never saves. LearnMore, English, Arabic, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Thai, Traditional Chinese. I've been to this location three times. These sales people/manager act like they owned the store, no resolution, just kept throwing the policy in my face. Terrible. It's not a bad idea, seeing as how many people feel the same way you do about this issue. This app may share these data types with third parties, Personal info, Photos and videos and 3 others. Sent my Louis Vuitton bag to their repair facility to be repaired 11/1/2021 and 8 months later, it's still there and they can't tell me how long it will take to repair. So what! This whole transaction of defective products and empty sealed boxes is your mistake, not the customer's mistake. return and exchange (customer service sucks!). Any assistance would be helpful. They had my mom waiting for 15 mins in the custom service looking for some that speaks Spanish and after all no one speaked Spanish and then they told my mom they were gonna give her over night shipping for free because she called on monday there was another problem on Monday thats how she got the free shipping but today is Thursday and they said it was gonna come In on Wednesday then she waited and it didnt come and today she called and they didnt give her no tracking info then they said it was out of stock even though she already ordered it when it was in stock and she wanted a refund so we could go to the store and buy it and they said it would take 2-7 business days thats ridiculous!! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. traveling or having homes in different countries. It was too much, I typically roll with punches. Customer service did nothing to help and didn't even try. I couldn't believe it. Unless.. it's the only one left and I'm dying to have it. I don't know that is their way to be look more as finer or luxurier brand but it definitely helped me ruin LV image. The manager was like that's two things we are not accepting the return for. I carried the bag on my birthday which was a month later and realized the stuff that I carry in my other Louis Vuitton bag didn't fit, I took the bag back to the location where I bought it. Get a petition together or something. I don't mind people returning things don't like. So this is somehow to make me feel better to voice out my complain! This new version corrects minor bugs and improves the navigation in the app. Disappointing. I purchase items from this store every other year. Theres a possibility that the user could be located in a different different country/region than his/her phones region setting, e.g. Unacceptable. I have seen at least 5-6 customers out and Any customers got in during 30min. In the end, I canceled my order and will never purchase a Louis Vuitton product in my lifetime due to this experience. This is the worst customer service I have ever experienced especially from a so-called high-end retailer. My husband purchased my very first Louis Vuitton back in 2016. My entire purchase history is gone. I was visibly shaking. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I can completely understand the discontent of buyers who may be worried about receiving a returned bag, especially if that bag had been used and used excessively. I walked out of that store feeling like I had been in the Dollar Store. And if you feel this strongly about their return policy parameters, perhaps you should write to Louis Vuitton. What if it's a bag that's heavily used and smells like cigarette smoke and has a hole in the bottom? I'm better off buying from other luxury brands with superior customer service. BBB Business Profiles may not be reproduced for sales or promotional purposes. It took her two days to tell me that UPS would reattempt the delivery next week. I just can't believe it, I left the shop real furious, my blood was boiling! I will also be sure to review the store located in Naples Florida and all my friends who have been loyal customers and share pictures of my low quality bag. Hey, if I'm not satified I'm going to return it. After hours of phone conversations, having to mail a personal letter stating what happened and waiting months to receive a response that didn't answer my issue. I'm not trying to return it for a cash I just want to exchange it for another product coz I wasn't happy about it! I was recharged to have another wallet sent and upon opening the SEALED box, there was no wallet in the dust cover. That applies to everything I buy. I said I would not leave un. Giggling with that nervous laugh when I asked if there was anything else I could do to exchange the bag? It's not 'morally wrong' to return something that is used if the return policy allows you to do so.QUOTE], Some of the add-ons on this site are powered by. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Reading through the reviews, this location has numerous complaints of racial profiling, racism, rude SA's, and the list goes on. Copyright 2022 Apple Inc. All rights reserved. For more information, see the developers privacy policy. Such and expensive and considered luxurious brand, yet they do not stand behind their product. You are the employee. Lastly, it is simply impossible to check every seam, pocket and corner. They found my displeasure to be unacceptable and proceeded to have another manger berate me, insisting I could not do the exchange and then asking security to escort me out of the building before giving me my bag back. It's not 'morally wrong' to return something that is used if the return policy allows you to do so. I have spent over $20k this year on this brand for friends, family and office gifts when I told them this the customer support still did not care. Everytime I click on orders it says "an error occurred". Horrible customer service. They are just after the sales but not in solving the customer satisfaction and not just that, I think they are trained to be rude! This will surely increase the credibility of your complaint. The lint they referred to in the bottom of the bag wasn't there. Really slow lately. I dont worry about itI inspect my bags very well when i am paying a lot of $ for them (well when i buy anything actually). Louis Vuitton client services still stuck with UPS. I will never shop from your company again. They never call me or text me but they were only talking and kidding so I went to ask how long I will have to wait more and she told me she wouldn't know. The developer provided this information and may update it over time. Why is it wrong for buyers to utilize this return policy? I'd like to share my awful experience and my Disappointment of my experience with This brand.

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