emails not sending to btinternet

If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Policies vary between broadband providers. If I go into iCloud web page, then I can send and receive as normal. Re: Emails from btinternet.com addresses not received. on Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). This morning I clicked on the email icon on my phone and was again asked to login. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. They also sent a test email from a PC using an outlook client and that didn't come through either. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 15h31. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Thanks Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Do other emails they send get to where they need to go? Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. I can't afford the risk.'. No disrespect intended as your advice is probably based on years of experience of BTs service! Can send emails fine from any other account. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I can receive emails. It's good (???) This is going to need looking at by their email support team. 09-07-2019 Some links in this article may be affiliate links. 19-12-2022 15h33. 19-12-2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 20h13. Those who leave have their email account terminated and closed 90 days later. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 09-07-2019 Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Although port 587 will usually work, port 465 is the recommended port. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. on This amount is subject to change until you make payment. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. All postings and use of the content on this site are subject to the. on 11h05. If I changed my email address I would be bound to lose something important. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Sky allows former customers to keep their email account free of charge and indefinitely. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on We appreciate you reaching out to us about Mail. 23-04-2021 I know it exists because I can pick it up on ios and via BT Webmail. That is because he has a Virgin Media email address, which would be deleted if he switched away. The other two people that are having the same problem are using Samsungs, but haven't said which model. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Today all of our emails addresses would receive, but not send. We receive the following message when we try to send from our Mac. - We do not send parcels to PO BOX addresses. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Page 1 of 2 1 2 Last Why? . Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. ), on Surface mail is also available; please e-mail us for . Please check your email settings. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Why cant my email address have BT.com in the display name? on Looks like no ones replied in a while. 23-04-2021 Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Refunds. They forecast a response within 72 hours. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . on 5) Set up an auto-responder message on your old email address. In my view, the Postmaster group are doing it the wrong way round. Various errors messages. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. The worrying thing is I don't know how many other emails I'm not receiving. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. It takes a while to get a reply from the Postmaster but they will respond. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Emails from btinternet.com addresses not received. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Anyone else experienced this and got any suggestions on how to proceed? While members are not getting emails, they do appear as posts on the Google Groups page. 23-04-2021 BT L1 agent wasn't able to resolve and it has been passed to their email support team. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. 26-08-2021 https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Does anyone have any other suggestions please?? I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 26-08-2021 14h00, on Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. by Also one of the two that I received recently was sent in December. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. on All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. I am using the Outlook app on a Samsung phone. What can be done to fix this problem please? That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Looking through previous posts I see this has been a regular problem. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I anybody else having this problem. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com on 11-07-2019 omissions and conduct of any third parties in connection with or related to your use of the site. Go back to . @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I have exactly the same problem and would love to get a solution. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 15h27, on I know that I haven't received most of the emails sent from btinternet.com addresses at all. Townman, Gandalf. on Yesterday, I managed to contact BT via webchat. Also, the web interface seems to be working just fine. So it seems to be something between Android and BT Mail. If that doesn't fix the problem, see the next section. 15h31. Has anyone experienced this problem. You can link any BT email address to another broadband or Premium email billing account. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. - last edited on ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. A workaround would be to use another SMTP - for example gmail if you have a google account. 9h25 Maybe that's the issue, although there has been no problem up until yesterday. ask a new question. A warm welcome to the forums. 19h39. I have it in a notepad file as well if that makes it more readable. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Though any rejection on our side should be returned back to the sender as a bounce. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! on iPad is working ok. 14-07-2019 I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. To start the conversation again, simply 20h33 This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. I have a group of 14 people set up under Outlook 365. 13h52. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 23-04-2021 (The fix did not work until I had quit Mail and relaunched it. Terms and conditions of the sale . Those who wish to hold on to their email account just have to log in from time to time to keep it active. on I also feel slightly better I am not alone. Problems with email. I changed "Authentication" to "Password" and clicked on "Save". Are there really just two of us having this problem? I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 It's not just that there has been a delay. View cart for details. Incoming mail works, but unable to send anything. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. You should however check that your email clients are using the correct settings as per this link. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. About 4 days letter I get a reply saying the message could not be delivered. The problem is also affected by the addressee. As soon as I removed that link all was well again. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Virgin Media says email accounts are only available to current customers. Has anyone else encountered this and found a solution ? My email is not sending from my iMac (iCloud). For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. This is a BT residential customer to customer forum. 8h29. How can we as customers get BTs attention and ensure that there is a fix? If not, how do we get a moderator involved? By coincidence(? 14-07-2019 provided; every potential issue may involve several factors not detailed in the conversations Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 23-04-2021 Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 18h40. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. PaddyB. This started suddenly about 5 or 6 weeks ago. 19-12-2022 Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. A forum where Apple customers help each other with their products. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. To start viewing messages, select the forum that you want to visit from the selection below. Gmail and Outlook are two of the most popular. I've rebooted twice and reinstalled Office 365 without success. 6h21. 17h33. This amount includes applicable customs duties, taxes, brokerage and other fees. We have received reports that emails to btinternet.com email addresses are being blocked. 13-07-2019 19-12-2022 You can send and receive messages, but not actively manage the account. It seems that my account SMTP setup was changed (without my input). Not receiving @btinternet email. 11h40. 23-04-2021 Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Have you had the chance to check if the issue persists on a different user account? Neither of these has solved my problem. Hi I cannot send even the simplest of messages this morning. Comic should be in the grade given in the listing title. 23-04-2021 on Log out of your email account then, Using an email program? Email: timforrester@btinternet.com. - last edited on Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. on 26-08-2021 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Delays in Emails being delivered can arise from a multitude of reasons. I have a recent problem with my email service. Thanks for the examples that have been provided so far. Typical script! Switching email address if you have never done so before can feel like a daunting task. 23-04-2021 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Go back to: Email help. Using webmail? When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. BT Email - best practices for postmasters and senders of email. 15h22, on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. . This amount is subject to change until you make payment. I consistently receive this warning:whenever I try. I have the exact same problem. I can send & receive on my work email account using the Outlook app. on Log in issues. The accounts work on BT Webmail, both to receive and send. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. What does this mean? I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 1) Set up an email address with a free service. Your post does not go to BT. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. We have received reports that emails to btinternet.comemail addresses are being blocked. So hardly time for a timeout to have occurred. This has made me want to look a bit further and so I found the Community. 15h04. Below is an article to help guide you through the process. only. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Townman, Gandalf, anneoconnor. 26-08-2021 23-04-2021 I can send test messages to my iCloud e-mail but not other addresses. on Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 'I have always used the same email address,' says Dave, 79, from Cambridge. Examination of the message heads of the delayed emails might be informative. After some trial and error I found that btinternet was objecting to my "signature" containing a link. 14h08. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Customer: replied 2 years ago. Accounts that are inactive for six months . All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Just goes straight to outbox, then tries to send . MisterW, bobpullen. on TalkTalk allows you to access your email account for 12 months after you switch. 16:52 EST 04 Mar 2023 Oops. 26-08-2021 BT are blocking the complete domain which the sender is sending from. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 11h33 19h32. One further piece of information. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. One of the mails having been sent as long ago as April 4th. I spoke too soon. For those that aren't arriving, things obviously get a little more involved. Sadly not the same as my experience. Can I move my BT Email address to another account? btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Just one other thing that might be relevant. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years.

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emails not sending to btinternet

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If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Policies vary between broadband providers. If I go into iCloud web page, then I can send and receive as normal. Re: Emails from btinternet.com addresses not received. on Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). This morning I clicked on the email icon on my phone and was again asked to login. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. They also sent a test email from a PC using an outlook client and that didn't come through either. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 15h31. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Thanks Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Do other emails they send get to where they need to go? Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. I can't afford the risk.'. No disrespect intended as your advice is probably based on years of experience of BTs service! Can send emails fine from any other account. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I can receive emails. It's good (???) This is going to need looking at by their email support team. 09-07-2019 Some links in this article may be affiliate links. 19-12-2022 15h33. 19-12-2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 20h13. Those who leave have their email account terminated and closed 90 days later. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 09-07-2019 Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Although port 587 will usually work, port 465 is the recommended port. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. on This amount is subject to change until you make payment. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. All postings and use of the content on this site are subject to the. on 11h05. If I changed my email address I would be bound to lose something important. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Sky allows former customers to keep their email account free of charge and indefinitely. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on We appreciate you reaching out to us about Mail. 23-04-2021 I know it exists because I can pick it up on ios and via BT Webmail. That is because he has a Virgin Media email address, which would be deleted if he switched away. The other two people that are having the same problem are using Samsungs, but haven't said which model. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Today all of our emails addresses would receive, but not send. We receive the following message when we try to send from our Mac. - We do not send parcels to PO BOX addresses. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Page 1 of 2 1 2 Last Why? . Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. ), on Surface mail is also available; please e-mail us for . Please check your email settings. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Why cant my email address have BT.com in the display name? on Looks like no ones replied in a while. 23-04-2021 Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Refunds. They forecast a response within 72 hours. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . on 5) Set up an auto-responder message on your old email address. In my view, the Postmaster group are doing it the wrong way round. Various errors messages. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. The worrying thing is I don't know how many other emails I'm not receiving. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. It takes a while to get a reply from the Postmaster but they will respond. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Emails from btinternet.com addresses not received. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Anyone else experienced this and got any suggestions on how to proceed? While members are not getting emails, they do appear as posts on the Google Groups page. 23-04-2021 BT L1 agent wasn't able to resolve and it has been passed to their email support team. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. 26-08-2021 https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Does anyone have any other suggestions please?? I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 26-08-2021 14h00, on Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. by Also one of the two that I received recently was sent in December. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. on All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. I am using the Outlook app on a Samsung phone. What can be done to fix this problem please? That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Looking through previous posts I see this has been a regular problem. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I anybody else having this problem. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com on 11-07-2019 omissions and conduct of any third parties in connection with or related to your use of the site. Go back to . @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I have exactly the same problem and would love to get a solution. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 15h27, on I know that I haven't received most of the emails sent from btinternet.com addresses at all. Townman, Gandalf. on Yesterday, I managed to contact BT via webchat. Also, the web interface seems to be working just fine. So it seems to be something between Android and BT Mail. If that doesn't fix the problem, see the next section. 15h31. Has anyone experienced this problem. You can link any BT email address to another broadband or Premium email billing account. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. - last edited on ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. A workaround would be to use another SMTP - for example gmail if you have a google account. 9h25 Maybe that's the issue, although there has been no problem up until yesterday. ask a new question. A warm welcome to the forums. 19h39. I have it in a notepad file as well if that makes it more readable. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Though any rejection on our side should be returned back to the sender as a bounce. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! on iPad is working ok. 14-07-2019 I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. To start the conversation again, simply 20h33 This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. I have a group of 14 people set up under Outlook 365. 13h52. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 23-04-2021 (The fix did not work until I had quit Mail and relaunched it. Terms and conditions of the sale . Those who wish to hold on to their email account just have to log in from time to time to keep it active. on I also feel slightly better I am not alone. Problems with email. I changed "Authentication" to "Password" and clicked on "Save". Are there really just two of us having this problem? I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 It's not just that there has been a delay. View cart for details. Incoming mail works, but unable to send anything. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. You should however check that your email clients are using the correct settings as per this link. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. About 4 days letter I get a reply saying the message could not be delivered. The problem is also affected by the addressee. As soon as I removed that link all was well again. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Virgin Media says email accounts are only available to current customers. Has anyone else encountered this and found a solution ? My email is not sending from my iMac (iCloud). For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. This is a BT residential customer to customer forum. 8h29. How can we as customers get BTs attention and ensure that there is a fix? If not, how do we get a moderator involved? By coincidence(? 14-07-2019 provided; every potential issue may involve several factors not detailed in the conversations Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 23-04-2021 Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 18h40. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. PaddyB. This started suddenly about 5 or 6 weeks ago. 19-12-2022 Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. A forum where Apple customers help each other with their products. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. To start viewing messages, select the forum that you want to visit from the selection below. Gmail and Outlook are two of the most popular. I've rebooted twice and reinstalled Office 365 without success. 6h21. 17h33. This amount includes applicable customs duties, taxes, brokerage and other fees. We have received reports that emails to btinternet.com email addresses are being blocked. 13-07-2019 19-12-2022 You can send and receive messages, but not actively manage the account. It seems that my account SMTP setup was changed (without my input). Not receiving @btinternet email. 11h40. 23-04-2021 Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Have you had the chance to check if the issue persists on a different user account? Neither of these has solved my problem. Hi I cannot send even the simplest of messages this morning. Comic should be in the grade given in the listing title. 23-04-2021 on Log out of your email account then, Using an email program? Email: timforrester@btinternet.com. - last edited on Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. on 26-08-2021 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Delays in Emails being delivered can arise from a multitude of reasons. I have a recent problem with my email service. Thanks for the examples that have been provided so far. Typical script! Switching email address if you have never done so before can feel like a daunting task. 23-04-2021 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Go back to: Email help. Using webmail? When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. BT Email - best practices for postmasters and senders of email. 15h22, on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. . This amount is subject to change until you make payment. I consistently receive this warning:whenever I try. I have the exact same problem. I can send & receive on my work email account using the Outlook app. on Log in issues. The accounts work on BT Webmail, both to receive and send. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. What does this mean? I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 1) Set up an email address with a free service. Your post does not go to BT. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. We have received reports that emails to btinternet.comemail addresses are being blocked. So hardly time for a timeout to have occurred. This has made me want to look a bit further and so I found the Community. 15h04. Below is an article to help guide you through the process. only. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Townman, Gandalf, anneoconnor. 26-08-2021 23-04-2021 I can send test messages to my iCloud e-mail but not other addresses. on Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 'I have always used the same email address,' says Dave, 79, from Cambridge. Examination of the message heads of the delayed emails might be informative. After some trial and error I found that btinternet was objecting to my "signature" containing a link. 14h08. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Customer: replied 2 years ago. Accounts that are inactive for six months . All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Just goes straight to outbox, then tries to send . MisterW, bobpullen. on TalkTalk allows you to access your email account for 12 months after you switch. 16:52 EST 04 Mar 2023 Oops. 26-08-2021 BT are blocking the complete domain which the sender is sending from. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 11h33 19h32. One further piece of information. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. One of the mails having been sent as long ago as April 4th. I spoke too soon. For those that aren't arriving, things obviously get a little more involved. Sadly not the same as my experience. Can I move my BT Email address to another account? btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Just one other thing that might be relevant. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. 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