how to cancel regus membership

For a company as big as Regus to not have a complaints procedure this is appalling. I didn't know if the transaction actually went through. Wow, Hi Jane, Your email address will not be published. Can I use a business lounge if I have a coworking or a private office booking on the same day? Then get in touch with our team to make your next move. We have never had a late payment in the 7 years we have been there, which accounts for nothing. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Best, Lorraine Brule Global Customer Service at Regus I believe both are correct. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I found someone. I am a small business and cannot afford any of this. please give me my refund. Once a class has ended, no changes can be made . Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. There is absolutely zero opportunity to engage with the corporate infrastructure. Global Customer Service at Regus. I understand that youre disappointed. I believe you must provide a 3-month notice (read your agreement). Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Regus membership gives you access to workspace in thousands of locations around the world. When you sign up for a monthly experience, you are assured that you can cancel anytime. Using Solstice Conference to link video call to the equipment in a meeting room. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Kind regards, Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. + Free Sample of Insurance Cancellation letter Template. Fully equipped spaces for gatherings of any size. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. We appreciate your business. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Best, Update: a big thanks to the Luton branch who actually decided to look into my account further. Askcenter staff for availability and pricing. They are requiring a TWO month retainer, which is almost $4000! Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. The global pandemic has hit lots of businesses in different ways. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Thanks again for everything I will be happy to recommend your services! I stayed with regus for a few years, everything is good despite the high price until I decided to cancel How did you work around that? It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Stay away!! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. I had a membership for over a year. Requesting your refund is easy. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. No refund/credit if less than 5 days. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. If so I might cancel my Regus ASAP as to not forget. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. As you did not process this correctly, the agreement continued an additional month. Global Customer Service at Regus. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Not sure if I can change the currency in the app. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Assistant Global Customer Service at Regus. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. You have a business to run and our objective is to partner with you to help you grow even further. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Who has the free mental bandwidth to keep track? Connecting your device to a video conferencing-enabled meeting room. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. You should receive your refund within 30 days after your end date. They are scammers, and incredibly dishonest. This is a very unprofessional way of handling the situation as this concerns health and safety. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. This is a very unprofessional way of handling the situation as this concerns health and safety. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Michelle Spire We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Head of Customer Services. We also ensure all reviews are published without moderation. Thank you again for taking the time to provide feedback. This does not affect customers who have a permanent space as these are reserved specifically for them. Without further options, I contacted my credit card company and they put a stop on the payment. Guests are not included, so anyone entering with you will be charged US$31 per person. 2.3. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. So when it"s important for them to sell you, there is a person to speak with. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Thank you, please give me my refund." I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Office staff are always friendly. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Michelle Spire Our team is ready to answer your questions. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? However, we also have a business to run and cannot cancel signed agreements. 3. Michelle Spire I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. How regus allowed to get away with their hidden automatic renewal. Find another option. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. I really thought that this company would be a good option for expanding our business. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. They will respond to your inquiry as soon as possible. We appreciate your business. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Here are 8 tips for writing great reviews. Compare them below and choose the right one for your business. * All prices shown are valid at the time of inquiry, based on 24-month contracts. If you sign up on monthly then it should remain on a monthly plan. Does your user agreement specify proper reasons to cancel? Account Number: [protected] You will regret signing with Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. This will ensure the agreement ends at the end of the agreed term and will not renew further. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Were sorry you had this experience and would love to help. Try ipostal1. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. 180 0 obj <> endobj And why wouldn't he, he is sub-contracted to sell office space. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. No customer service, no support, hang up phonecalls,, no email reaction You have been with us for several years and already experienced renewals. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. A year later I re-opened another account for again a years time. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Well be happy to accommodate. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Hi Dr. Carrie Jaffe, thank you for getting in touch. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Best regards,Michelle SpireAssistant Global Customer Service at Regus. It should also state the reason behind why you want to cancel the membership. It shows 16 British Pounds per top-up for me. In case, there is any cancellation fee or refund, make sure to include the same in the. This is also very unfair as we are paying for an office that we are not using because of the heating. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. I wish I never did business with this company. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Our membership options give you the flexibility to choose how, when, and where you work. Is calling them the only way to do this or is there a way to do it online or via the app? The best guides, deals and tips for more frequent flyer points in Australia. Search for participating airport lounges and eateries here . It was a nice experience with the club. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. I understand and appreciate that youre disappointed, and would really like to help. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Michelle Spire Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Hi Josh, I only know that I will go TO THE END OF THE EARTH to recoup this cost. Your email address will not be published. Deplorable behavior by Dr. Carrie Jaffe. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. There is non existent customer service department. Lorraine Brule Get help. In April of 2021, I tried to set up a virtual office with Regus. Best regards, It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. What the heck? Find workspace. The center itself have no problem and sales are nice before you join. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. This could be due to your account details needing to be updated. I read all the negative reviews here and I agree We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. My expressed intention was to rent space for 1 month and for a quoted price of $650. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. 2023 Trustpilot, Inc. All rights reserved. Please email me at lorraine.brule@regus.com with your company name and details. I checked my email and didn't see any confirmation emails from Regus. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. This comment was posted by a verified customer. Receptionist only can communicate by email, even for the most important things for your business. Well. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream ive been trying to get my money back ever since. He shares his travels under, The dragonpass offer from Regis is still valid. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. You should receive your refund within 30 days after your agreement end date. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Some of the staff that work the front offices are nice but the good ones leave quickly. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. endstream endobj startxref My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. This is not the case. Comfortable, professional environments. Can I meet clients or bring a guest into a Regus business lounge? If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. So, I would like to request you to cancel my membership with you kindly. Avoid at all costs. Any that you do not require can be opted out through your online account. It then states that you must provide this written notice at least three months before that end date. I called their 1-800 number and someone overseas took my message. Call us Buy now Can I roll any unused coworking and office days into the next month? Hi, is anyone aware if this is still valid and if any issues occurred? They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Be part of a vibrant coworking community with dedicated desk or hot desking options. This sub is not for advertisements! Anyone can write a Trustpilot review. Were clear about this from day one. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. The company left an official comment on this complaint. Unfortunately not. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Interested in a new product or service? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. I contacted Regus immediately to explain the situation and cancel my service. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Manage all of your workspace and business needs. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Michelle Spire Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] ComplaintsBoard.com is a leading complaint resolution website on the Internet. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. We have a team of specialists available 24/7 to help you find the best solution for your business. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. You can check these emails in the Account > Documents section of your online account. I look forward to receiving more information from you. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. It should also state the reason behind why you want to cancel the membership. We pay those as well. Remember that I need to escalate this and if I escalate this it will not be approved.". Great discounts. Prices are subject to change and will vary depending on the specifically selected products and services. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Your termination will be automatically confirmed by email. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Not most people, I bet. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. They would not remove the items that I didn't want. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Hi Hongxu, Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team.

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how to cancel regus membership

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For a company as big as Regus to not have a complaints procedure this is appalling. I didn't know if the transaction actually went through. Wow, Hi Jane, Your email address will not be published. Can I use a business lounge if I have a coworking or a private office booking on the same day? Then get in touch with our team to make your next move. We have never had a late payment in the 7 years we have been there, which accounts for nothing. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Best, Lorraine Brule Global Customer Service at Regus I believe both are correct. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I found someone. I am a small business and cannot afford any of this. please give me my refund. Once a class has ended, no changes can be made . Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. There is absolutely zero opportunity to engage with the corporate infrastructure. Global Customer Service at Regus. I understand that youre disappointed. I believe you must provide a 3-month notice (read your agreement). Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Regus membership gives you access to workspace in thousands of locations around the world. When you sign up for a monthly experience, you are assured that you can cancel anytime. Using Solstice Conference to link video call to the equipment in a meeting room. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Kind regards, Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. + Free Sample of Insurance Cancellation letter Template. Fully equipped spaces for gatherings of any size. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. We appreciate your business. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Best, Update: a big thanks to the Luton branch who actually decided to look into my account further. Askcenter staff for availability and pricing. They are requiring a TWO month retainer, which is almost $4000! Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. The global pandemic has hit lots of businesses in different ways. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Thanks again for everything I will be happy to recommend your services! I stayed with regus for a few years, everything is good despite the high price until I decided to cancel How did you work around that? It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Stay away!! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. I had a membership for over a year. Requesting your refund is easy. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. No refund/credit if less than 5 days. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. If so I might cancel my Regus ASAP as to not forget. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. As you did not process this correctly, the agreement continued an additional month. Global Customer Service at Regus. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Not sure if I can change the currency in the app. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Assistant Global Customer Service at Regus. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. You have a business to run and our objective is to partner with you to help you grow even further. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Who has the free mental bandwidth to keep track? Connecting your device to a video conferencing-enabled meeting room. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. You should receive your refund within 30 days after your end date. They are scammers, and incredibly dishonest. This is a very unprofessional way of handling the situation as this concerns health and safety. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. This is a very unprofessional way of handling the situation as this concerns health and safety. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Michelle Spire We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Head of Customer Services. We also ensure all reviews are published without moderation. Thank you again for taking the time to provide feedback. This does not affect customers who have a permanent space as these are reserved specifically for them. Without further options, I contacted my credit card company and they put a stop on the payment. Guests are not included, so anyone entering with you will be charged US$31 per person. 2.3. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. So when it"s important for them to sell you, there is a person to speak with. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Thank you, please give me my refund." I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Office staff are always friendly. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Michelle Spire Our team is ready to answer your questions. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? However, we also have a business to run and cannot cancel signed agreements. 3. Michelle Spire I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. How regus allowed to get away with their hidden automatic renewal. Find another option. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. I really thought that this company would be a good option for expanding our business. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. They will respond to your inquiry as soon as possible. We appreciate your business. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Here are 8 tips for writing great reviews. Compare them below and choose the right one for your business. * All prices shown are valid at the time of inquiry, based on 24-month contracts. If you sign up on monthly then it should remain on a monthly plan. Does your user agreement specify proper reasons to cancel? Account Number: [protected] You will regret signing with Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. This will ensure the agreement ends at the end of the agreed term and will not renew further. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Were sorry you had this experience and would love to help. Try ipostal1. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. 180 0 obj <> endobj And why wouldn't he, he is sub-contracted to sell office space. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. No customer service, no support, hang up phonecalls,, no email reaction You have been with us for several years and already experienced renewals. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. A year later I re-opened another account for again a years time. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Well be happy to accommodate. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Hi Dr. Carrie Jaffe, thank you for getting in touch. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Best regards,Michelle SpireAssistant Global Customer Service at Regus. It should also state the reason behind why you want to cancel the membership. It shows 16 British Pounds per top-up for me. In case, there is any cancellation fee or refund, make sure to include the same in the. This is also very unfair as we are paying for an office that we are not using because of the heating. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. I wish I never did business with this company. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Our membership options give you the flexibility to choose how, when, and where you work. Is calling them the only way to do this or is there a way to do it online or via the app? The best guides, deals and tips for more frequent flyer points in Australia. Search for participating airport lounges and eateries here . It was a nice experience with the club. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. I understand and appreciate that youre disappointed, and would really like to help. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Michelle Spire Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Hi Josh, I only know that I will go TO THE END OF THE EARTH to recoup this cost. Your email address will not be published. Deplorable behavior by Dr. Carrie Jaffe. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. There is non existent customer service department. Lorraine Brule Get help. In April of 2021, I tried to set up a virtual office with Regus. Best regards, It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. What the heck? Find workspace. The center itself have no problem and sales are nice before you join. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. This could be due to your account details needing to be updated. I read all the negative reviews here and I agree We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. My expressed intention was to rent space for 1 month and for a quoted price of $650. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. 2023 Trustpilot, Inc. All rights reserved. Please email me at lorraine.brule@regus.com with your company name and details. I checked my email and didn't see any confirmation emails from Regus. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. This comment was posted by a verified customer. Receptionist only can communicate by email, even for the most important things for your business. Well. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream ive been trying to get my money back ever since. He shares his travels under, The dragonpass offer from Regis is still valid. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. You should receive your refund within 30 days after your agreement end date. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Some of the staff that work the front offices are nice but the good ones leave quickly. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. endstream endobj startxref My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. This is not the case. Comfortable, professional environments. Can I meet clients or bring a guest into a Regus business lounge? If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. So, I would like to request you to cancel my membership with you kindly. Avoid at all costs. Any that you do not require can be opted out through your online account. It then states that you must provide this written notice at least three months before that end date. I called their 1-800 number and someone overseas took my message. Call us Buy now Can I roll any unused coworking and office days into the next month? Hi, is anyone aware if this is still valid and if any issues occurred? They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Be part of a vibrant coworking community with dedicated desk or hot desking options. This sub is not for advertisements! Anyone can write a Trustpilot review. Were clear about this from day one. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. The company left an official comment on this complaint. Unfortunately not. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Interested in a new product or service? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. I contacted Regus immediately to explain the situation and cancel my service. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Manage all of your workspace and business needs. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Michelle Spire Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] ComplaintsBoard.com is a leading complaint resolution website on the Internet. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. We have a team of specialists available 24/7 to help you find the best solution for your business. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. You can check these emails in the Account > Documents section of your online account. I look forward to receiving more information from you. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. It should also state the reason behind why you want to cancel the membership. We pay those as well. Remember that I need to escalate this and if I escalate this it will not be approved.". Great discounts. Prices are subject to change and will vary depending on the specifically selected products and services. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Your termination will be automatically confirmed by email. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Not most people, I bet. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. They would not remove the items that I didn't want. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Hi Hongxu, Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Midtown Athletic Club Membership Cost, Articles H

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