how do i report a downed comcast line?

@XfinityThomasChow long does it take for someone to reply? I called but only received voice mail. Your IP: New comments cannot be posted and votes cannot be cast. Do what's best for your business. . How do I get Comcast to come deal with this? Press Enter to send it. Then, call PG&E at 1-800-743-5000. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Report or View Outages; Other Contacts; General, Business, Landlord, . I am a bot, and this action was performed automatically. To confirm, are the wires in question still low-hanging by chance? I have a downed wire in the middle of the street. No worries, Our team can definitely help right here! i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Don't touch a downed power line or other equipment. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Id give them a ring. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Comcast Xfinity Outage Map. An official employee, such as myself or whoever is first available, will respond. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums An official employee, such as myself or whoever is first available, will respond. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Youve reached the best place and perfect person to help with virtually all of your account needs! I am a bot, and this action was performed automatically. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Emails sent with an attachment cannot be processed. If youve got a free afternoon, you can run the cable yourself and save some money. You may have to enter a lot of personal information to get connected, including your ZIP code. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This option is available 24 hours a day, 7 days a week. The ground around your car may be energized. came out and verified that it isn't live. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Our team can assist with getting those downed wires raised. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. X | `>`. For your safety, do not touch or move the downed line. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Can you direct message us your name and address, please? I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Welcome to the Xfinity community! It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Do not send the firewall logs as an attachment. This website is using a security service to protect itself from online attacks. I would like to report down wires in my back yard for the second time. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Select Restart Modem to begin troubleshooting. Get in touch with Comcast Business. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Its important that you dont exit the vehicle unless youre in imminent danger. You have to sign up for gig service and sign a 2 year contract first. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. I also appreciate you taking a moment out of your day to reach back out to our team! I have followed these instructions and sent the private message on 6/1/21. A coaxial cable is capable of carrying current. If you have questions about your services, we're here to answer them. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Hope this helps you out. Find an Xfinity Location Check the status and hours of locations near you. Immediately Call Emergency Services. I explained this to the rep when I called to cancel. ASA, ABA, Adherence). Press question mark to learn the rest of the keyboard shortcuts. We have made changes to keep employees safe so response and call times may be longer than usual. If you smell natural gas or see downed power lines please do NOT use this page. Our community is your official source on Reddit for help with Xfinity services. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Just select Xfinity support and you will be able to speak with the next available specialist. Thank you for bringing this issue to our attention. Our community is your official source on Reddit for help with Xfinity services. This post was marked as closed. It is to be expected when weather conditions are severe. How do I talk to a real person at Comcast? Downed Power Line. If you receive overhead electric service, your electric system con- sists of the following: 1. If you absolutely need to have it removed, consult with an electrician before doing so. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . 5. Type your message in the text area near the bottom of the window 5. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Select Start Troubleshooting to begin your modem restart. The action you just performed triggered the security solution. Stay at least 10 feet away from the wire and secure the area to keep others away, too. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. We have made changes to keep employees safe so response and call times may be longer than usual. Cloudflare Ray ID: 7a2ad44e3df86ef8 Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Jacksonville, Florida Area. If the center conductor of the cable is solid copper, it carries it quite well. I suspect it's an old wire). -You are responsible for the "mast," the . I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. It may be used in setting the FCC's priorities for regulating companies like Comcast. Make sure you are signed in with your Xfinity credentials. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. https://corporate.comcast.com/stories/meet-our-digital-care-team. I hate to hear this has been your experience and would love to investigate this for you! 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago . Hi, @user_af7a95. However, its critical not to cut into a power line, as you know. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Massive outages do occur because of problems such as storms, floods etc. We're sorry that didn't solve your issue. An official employee, such as myself or whoever is first available, will respond. I will post again here when/if I receive a reply or action is taken. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I am a bot, and this action was performed automatically. and our I hope youre having a great week so far! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Throughout our history, DISH has always put customers first. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Comcast does not do tree trimming. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. If you have questions about your services, we're here to answer them. My electric company has been out already and have told me that it is Comcast's issue. Contact Customer Service at (800) 391-3000. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. How to report a downed wire if I'm not a customer? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. See how you can save when you add Comcast Business Mobile or add a new line. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Privacy Policy. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Sound the horn, roll down your window and call for help. Click the "New message" (pencil and paper) icon, 3. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Our community is your official source on Reddit for help with Xfinity services. Call us anytime at. I really appreciate you being a member of the Comcast Family! Adding to this post, because the instructions didn't say to wait for a response when using the private message option. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. It has been severed months ago and left hanging. How do I report an above ground cable down? When should we expect this to be corrected? Please contact the moderators of this subreddit if you have any questions or concerns. Where on your property are the lines down on and would you consider them a safety hazard as of now? Stay put and call 911. Report A Downed Line. We ask for direct messages because we can't post personal information in public. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. New comments cannot be posted and votes cannot be cast. It's in front of my yard, and it goes across the street. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Report downed power lines at 713-207-2222. The tree and the cable are both on the grass verge next to my property. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? They have been hanging very low for over a year. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Report it online using Xfinity Assistant. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I am extremely frustrated this issue has not been of the upmost importance to your company. Let us give you a call as soon as an agent is available. Genius. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Then, to let us know why you're calling, say Line is down.. Please send us a direct message to "Xfinity Support" with your full name and address. You can also request a call at a time that fits your schedule. Please send us a PM with your first and last name, as well as house numbers to your service address. It's not the power line and I don't think it's the regular cable either because there's no service outage. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to Report an Issue Online Visit xfinity.com/xfinityassistant. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. This post was marked as solved. Please call this number (855) 307-4896 to set up your service. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! How does cable internet get to your house? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? 3.) A: Cable and phone wires dont carry current, so its safe to remove them. Thank you so much for contacting our Xfinity Support Team over Reddit. and our Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. The wires at my rental property are on the ground. Where or how can I report this? We've had a downed wire touching our building for about two months at this point. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Search accounts based on account number, or chat online. 1 6 First Call 9-1-1. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Occasionally there is a mix up and Comcast forgets to bury the drop. Hope this helps you out. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Type your message in the text area near the bottom of the window. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. I have a downed line in my front yard. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Press 0 a lot. Don't touch anything or anyone in contact with a downed power line. I am an Official Xfinity Employee. 7 years ago. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Provide your account info and say, Line is down., Dont have AT&T service? Report an issue Select Chat. Then it tells me it can help me better if I sign in. Voting closed 14. Please contact the moderators of this subreddit if you have any questions or concerns. Jul 2007 - Sep 20169 years 3 months. Call 911, which will get the FD out to asses the wire (s). How do you fix an exposed wire without electrical tape? 70% of power outages are caused by major weather. Hello @user_300363 and thank you! Sky News is distributed via an English-language radio news service, and through online channels. A drop-down list appears. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). In the top right corner, you'll see a little chat icon near the bell icon. Then Call Us. Asking on behalf of my place of business. Then, call PG&E at 1-800-743-5000. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How to report a down or damaged CenturyLink line. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Can you please send us a Modmail message with your first and last name and full address?

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how do i report a downed comcast line?

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@XfinityThomasChow long does it take for someone to reply? I called but only received voice mail. Your IP: New comments cannot be posted and votes cannot be cast. Do what's best for your business. . How do I get Comcast to come deal with this? Press Enter to send it. Then, call PG&E at 1-800-743-5000. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Report or View Outages; Other Contacts; General, Business, Landlord, . I am a bot, and this action was performed automatically. To confirm, are the wires in question still low-hanging by chance? I have a downed wire in the middle of the street. No worries, Our team can definitely help right here! i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Don't touch a downed power line or other equipment. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Id give them a ring. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Comcast Xfinity Outage Map. An official employee, such as myself or whoever is first available, will respond. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums An official employee, such as myself or whoever is first available, will respond. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Youve reached the best place and perfect person to help with virtually all of your account needs! I am a bot, and this action was performed automatically. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Emails sent with an attachment cannot be processed. If youve got a free afternoon, you can run the cable yourself and save some money. You may have to enter a lot of personal information to get connected, including your ZIP code. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This option is available 24 hours a day, 7 days a week. The ground around your car may be energized. came out and verified that it isn't live. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Our team can assist with getting those downed wires raised. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. X | `>`. For your safety, do not touch or move the downed line. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Can you direct message us your name and address, please? I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Welcome to the Xfinity community! It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Do not send the firewall logs as an attachment. This website is using a security service to protect itself from online attacks. I would like to report down wires in my back yard for the second time. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Select Restart Modem to begin troubleshooting. Get in touch with Comcast Business. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Its important that you dont exit the vehicle unless youre in imminent danger. You have to sign up for gig service and sign a 2 year contract first. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. I also appreciate you taking a moment out of your day to reach back out to our team! I have followed these instructions and sent the private message on 6/1/21. A coaxial cable is capable of carrying current. If you have questions about your services, we're here to answer them. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Hope this helps you out. Find an Xfinity Location Check the status and hours of locations near you. Immediately Call Emergency Services. I explained this to the rep when I called to cancel. ASA, ABA, Adherence). Press question mark to learn the rest of the keyboard shortcuts. We have made changes to keep employees safe so response and call times may be longer than usual. If you smell natural gas or see downed power lines please do NOT use this page. Our community is your official source on Reddit for help with Xfinity services. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Just select Xfinity support and you will be able to speak with the next available specialist. Thank you for bringing this issue to our attention. Our community is your official source on Reddit for help with Xfinity services. This post was marked as closed. It is to be expected when weather conditions are severe. How do I talk to a real person at Comcast? Downed Power Line. If you receive overhead electric service, your electric system con- sists of the following: 1. If you absolutely need to have it removed, consult with an electrician before doing so. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . 5. Type your message in the text area near the bottom of the window 5. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Select Start Troubleshooting to begin your modem restart. The action you just performed triggered the security solution. Stay at least 10 feet away from the wire and secure the area to keep others away, too. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. We have made changes to keep employees safe so response and call times may be longer than usual. Cloudflare Ray ID: 7a2ad44e3df86ef8 Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Jacksonville, Florida Area. If the center conductor of the cable is solid copper, it carries it quite well. I suspect it's an old wire). -You are responsible for the "mast," the . I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. It may be used in setting the FCC's priorities for regulating companies like Comcast. Make sure you are signed in with your Xfinity credentials. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. https://corporate.comcast.com/stories/meet-our-digital-care-team. I hate to hear this has been your experience and would love to investigate this for you! 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago . Hi, @user_af7a95. However, its critical not to cut into a power line, as you know. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Massive outages do occur because of problems such as storms, floods etc. We're sorry that didn't solve your issue. An official employee, such as myself or whoever is first available, will respond. I will post again here when/if I receive a reply or action is taken. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I am a bot, and this action was performed automatically. and our I hope youre having a great week so far! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Throughout our history, DISH has always put customers first. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Comcast does not do tree trimming. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. If you have questions about your services, we're here to answer them. My electric company has been out already and have told me that it is Comcast's issue. Contact Customer Service at (800) 391-3000. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. How to report a downed wire if I'm not a customer? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. See how you can save when you add Comcast Business Mobile or add a new line. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Privacy Policy. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Sound the horn, roll down your window and call for help. Click the "New message" (pencil and paper) icon, 3. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Our community is your official source on Reddit for help with Xfinity services. Call us anytime at. I really appreciate you being a member of the Comcast Family! Adding to this post, because the instructions didn't say to wait for a response when using the private message option. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. It has been severed months ago and left hanging. How do I report an above ground cable down? When should we expect this to be corrected? Please contact the moderators of this subreddit if you have any questions or concerns. Where on your property are the lines down on and would you consider them a safety hazard as of now? Stay put and call 911. Report A Downed Line. We ask for direct messages because we can't post personal information in public. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. New comments cannot be posted and votes cannot be cast. It's in front of my yard, and it goes across the street. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Report downed power lines at 713-207-2222. The tree and the cable are both on the grass verge next to my property. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? They have been hanging very low for over a year. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Report it online using Xfinity Assistant. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I am extremely frustrated this issue has not been of the upmost importance to your company. Let us give you a call as soon as an agent is available. Genius. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Then, to let us know why you're calling, say Line is down.. Please send us a direct message to "Xfinity Support" with your full name and address. You can also request a call at a time that fits your schedule. Please send us a PM with your first and last name, as well as house numbers to your service address. It's not the power line and I don't think it's the regular cable either because there's no service outage. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to Report an Issue Online Visit xfinity.com/xfinityassistant. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. This post was marked as solved. Please call this number (855) 307-4896 to set up your service. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! How does cable internet get to your house? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? 3.) A: Cable and phone wires dont carry current, so its safe to remove them. Thank you so much for contacting our Xfinity Support Team over Reddit. and our Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. The wires at my rental property are on the ground. Where or how can I report this? We've had a downed wire touching our building for about two months at this point. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Search accounts based on account number, or chat online. 1 6 First Call 9-1-1. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Occasionally there is a mix up and Comcast forgets to bury the drop. Hope this helps you out. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Type your message in the text area near the bottom of the window. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. I have a downed line in my front yard. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Press 0 a lot. Don't touch anything or anyone in contact with a downed power line. I am an Official Xfinity Employee. 7 years ago. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Provide your account info and say, Line is down., Dont have AT&T service? Report an issue Select Chat. Then it tells me it can help me better if I sign in. Voting closed 14. Please contact the moderators of this subreddit if you have any questions or concerns. Jul 2007 - Sep 20169 years 3 months. Call 911, which will get the FD out to asses the wire (s). How do you fix an exposed wire without electrical tape? 70% of power outages are caused by major weather. Hello @user_300363 and thank you! Sky News is distributed via an English-language radio news service, and through online channels. A drop-down list appears. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). In the top right corner, you'll see a little chat icon near the bell icon. Then Call Us. Asking on behalf of my place of business. Then, call PG&E at 1-800-743-5000. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How to report a down or damaged CenturyLink line. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Can you please send us a Modmail message with your first and last name and full address? Wolf Simulator Wild Animals 3d Unblocked, South Carolina Drug Bust, Articles H

how do i report a downed comcast line?paul tudor jones properties

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