metalplex customer service

I chose the mountains to remind me of my recent trip to the Grand Tetons and Glacier National Park. They keep sending the same auto answer every week. It came with a plate with my name on it in the same weird metal foam sandwich. No refund offered. I love this company. Crafted from 100% recycled premium aluminum composite panels that are 3mm thick. 2 weeks go by, no communication, no tracking number. Beautiful piece! They provide smart cards and software design and production. thank you! Took 6 phone calls before we could get in touch with someone who would even stay on the line with us. Ordered the elements in the round shape. Valid. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Online Retailer in Austin, TX. Best regards, - The MetalPlex Team Next day on Feb. 17th - I received an E-mail stating that the label was created for shipment. After waiting 7 business days I emailed the company based off my confirmation email that the label had been created and the package would be delivered by September 10th.On the 12th I recieved a generated email from "Misha" saying "sorry for the confusion and that it was being cut still. We also ensure all reviews are published without moderation. Was very impressed with the craftsmanship of the product and how lightweight it is! I will be cancelling this order right now with my credit card company. Already recommended to company to several friends. No shipping. So to summarize a long process, they couldn't deliver on-time and the item I paid $254 was very cheap and not worth half of that price. The sign is so cute and is very high quality! But both of these things are so easy to fix - I hope MetalPlex actually takes the time to do so because the final products are really cool looking. Buy METALPLEX Yosemite Metal Wall Art - Metal Wall Home Decor - Rust Free Outdoor & Indoor Aluminum Wall Decoration - Hanging Wall Art for Living Room, Bedroom, Outdoor & Indoor - Medium 47"x22": Wall Sculptures - Amazon.com FREE DELIVERY possible on eligible purchases We gathered the most favorable Discount Code 48, so you don't have to. Feb 16th Their reply from my first complaint Thank you for your message. packing it came in was very secure too for a big piece. When you contact them they say it should go out "this week" but doesn't. A. luminum composite panel is comprised of two sheets of aluminum (metal) sandwiched to a reinforcedsynthetic core. I fell for it hook, line and sinker! Easy to hang - we used Command Strips. Very well made, love this! What you get is essentially a safe service that flushes your personal information from the Internet and enforces existing data privacy laws. Got my first purchase and it was damaged. Lovely work. 10/27/2022. Great gift!! This was absolutely perfect and communication was great! We use dedicated people and clever technology to safeguard our platform. See the delivery FAQs for details on shipping methods, costs and . Quality is terrific. We want you to feel 100% happy with your purchase. MetalPlex will not refund personalized customized products misspelled by the buyer. Wish I had read the reviews before I ordered. My experience has been exactly the same: Delays, and ZERO communication. MetalPlex mainly provides electronic gift cards ranging from $10 to the $100. It was lightweight and easy to hang with the supplied pins. Thank You so much ! Brand: Metalplex. It is good quality and looks exactly like the picture. on WhatsApp. Surfshark has a super powerful antivirus program. Great quality! It has not yet been shipped per the tracking information. The pieces are scratched up. The Rank of the website you are interested in is: The rank is based on a 1-100 scale, with 100 being the most reputable. For the money I spent it would seem that the company could get the orders straight and send the one that the customer actually ordered. Our original piece from the company was broken in transit, and Matt generously made us a new one and sent it free of cost. From $249.99 $265.99. Its much lighter in weight than expected which is a good thing. This is the 12 inch. It's perfect size for what I'm wanting the wall to look like. - Black / 12 For the Scam Detector readers, Guardio offers a 20% discount - get yours now HERE or by clicking below: Watch the video below to see 5 ways to easily identify a suspicious website: For more information on fraud prevention, you can check out the following educational articles: If You Are a Victim of Crypto Fraud Click Here. Call again, takes 5 calls over 2 days to get in touch with someone. Today is Feb 23 ~ *** statement still read the same.Metal-Plex does not offer a phone number for customer service Only way to contact them is through E-mail. Wonderful customer service. ASK A QUESTION. All of our designs are handmade and customized in Austin, Texas. Date of experience: February 17, 2023. Complimentary ground shipping within 1 to 7 business days. Its georgous!!! With over 22 million NFTs minted and over $3.6 billion in commerce, the top creators and game studios use Metaplex to create, grow, and engage their communities. Click below. It came packaged well. Lightweight, color is perfect against brick. If I need another metal sign I would definitely come back! I will probably use it as a nameplate at work. 14 days later the tracking label has been printed not shipped. They brought my idea to life! This item is beautiful. We offer free shipping to the U.S.A.. We love how this came out for us. I had to spend about 20 minutes in my workshop doing this myself. We absolutely love our metal-plex bulldog head! All rights reserved. I love this company. Com his name is Robert Slattery from Metals.com chase.com and he lives now in Seattle Washington and now he owns a real estate company first thing he said that they were huge supporters of Sean Hannity and . So I saw this sign and decided to give it a try cause my number is 805 #B. The benefits of this material is that it's lightweight making it easy to hang and it's 100% recycled. My husband accentuated it by framing it in to match our house siding and trim. I ordered on 9/25 from the company a mountain range of ********. We love it! We try to accommodate all requests and enjoy creating custom orders. Exactly what we wanted. They then provided me with a *** tracking number that only stated that "Label Created". Gave it to myself for my birthday - just the kind of piece Ive been looking for to mountain above our TV. I love it! No refund offered. Great quality tabs fast shipping. Dawn B. Satisfaction Guaranteed or Your Money Back: MetalPlex is committed to the highest level of quality and excellence, and we stand behind every product that we make.We know you're going to love your purchase but if you're not completely thrilled for any reason (or even no reason at all), simply contact us within 30 days of receiving your order and we'll happily resolve the matter or issue. Absolutely thrilled! We use express shipping which typically takes 2-3 days once shipped. It looks like a wall decal it's so thin! Received thin crap that looks like plastic, and one of the items I ordered came in the wrong color. When we look into sites of any kind, we search for data that reveals key information about the organization's professionalism - e.g., way of selling, authenticity, poor/great customer service, etc. No refund offered. I ordered another piece already !! Came with everything needed to hang. As a result, shopping during special festivals is highly recommended. It was delivered in very protective packaging and was in absolutely perfect condition and my friend loved it!! Company (Metalplex) does not deliver. I bought this for my Home we are about to build. But it looks great. Overall very satisfied with my order. Lightweight, shipped in time for the holiday, size as expected, Mom was delighted! Need to talk to a representative? we hung it up right away thank you. It took about a month to get to us, but that was during the crazy-slow shipping that we all experienced in March 2020. I have reported their fraudulent activity to ****. I wish I had read the reviews before ordering. Out of Stock. I love the size and workmanship and it just seemed kind of fun to have it walk above the cabinets! on Twitter, Share They are all beautiful. Thank you, Wendy, Limited Edition Glacier National Park Bear - Metal Wall Art. We didnt want to drill so we removed included screws and used construction adhesive to mount on concrete wall. Buy METALPLEX Yosemite Metal Wall Art - Metal Wall Home Decor - Rust Free Outdoor & Indoor Aluminum Wall Decoration - Hanging Wall Art for Living Room, Bedroom, Outdoor & Indoor - Medium 30"x14": Wall Sculptures - Amazon.com FREE DELIVERY possible on eligible purchases The simple design is what made me fall in love with this! BBB Business Profiles may not be reproduced for sales or promotional purposes. Color Size Overall Width Overall Height Trending Subject Product Styles Metal Price Per Item Shape Orientation Customer Rating Number of Pieces Features Special Offers Metalplex Wood Tone Commercial Use . Thank you!! Their brokerage is called Summit, so this was perfect! Easy to hang. This was exactly what I needed in my room to hang over my bed. Mountains Metal Wall Art is a truly stunning piece that looks fantastic in any room! Common. Perfect house numbers for our lake house. The most beautiful piece and the best customer service I have ever received. Great quality and just what we were looking for. Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases. As of Feb 16th, I had no response from MetalPlex about my ordered. Item shipped on time and arrived in good condition. Companies can ask for reviews via automatic invitations. Thank you for rushing this beautiful mountain cut out to me. The customer will be automatically refunded through the original payment method. +91-8918076038. It has worked perfectly and everyone thinks its very attractive..Thank You. I used 2 heavy duty velcro command hooks to hang it on our aluminum siding and have had zero issues with it staying put through some warm weather, a wind storm and snow! We did order a surprise box and it looked like a truck ran over it during the shipping process. Same as everyone. It is pretty much (2) metal with semi-soft material in between that makes it more thick. If we bought this at a craft fair for $10 it would be ok but for $50 no way. Seller goes above and beyond - shipped super quick, packaged with care, even had a little surprise that made my day - not to mention the wall elements look phenomenal! I wish I would have looked at reviews beforehand. As metal-plex.com is listed under the Wall Arts industry, here is an excerpt taken from their website: This website is trendy, and either has extensions in many languages or login credentials on the homepage. Call again, takes 5 calls over 2 days to get in touch with someone. We love this piece of art. I've had it a couple weeks, but waited to get Christmas stuff off the wall. Quality work. 48. Thank you for the personalized name tag! I fell for it hook, line and sinker! How many stars would you give metal-plex.com? All of the company's metal prints are handmade in the Orange County of the California. Received thin crap that looks like plastic, and one of the items I ordered came in the wrong color. I will never buy from them again. Beautiful piece! Would definitely recommend!! Great craftsmanship, well made and reasonably priced. If you want your private data deleted from the Internet, you should contact Incogni. For more information on Metalplex coupons, you may also get in touch with Customer Service via the Metalplex website. We work hard searching on the web, so you don't have to. City, State. verylight weight. needed some wall decor. However, the moon tips arrived with metal spurs that I had to remove but it was easy. Size ensures visibility on our home! Metalplex was super responsive to questions and created a great custom sign for me. Very cool and Four Elements Alternative - Metal Wall Art. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We wanted to get something different yet clean and contemporary for our living room and this fit the bill perfectly. A. luminum composite panel is comprised of two sheets of aluminum (metal) sandwiched to a reinforcedsynthetic core. Looks great on wall. Custom design team was super easy to communicate with to get a custom sign made. They provide chairs, call centers, desks, storage, partition walls, and meeting tables. Told us they would have the missing item shipped out asap. Ive been a steel fabricator for 40 years and what we received looks like crap. I have checked my tracking number with *** several time over the last week and their reply still read the same "We'll provide an updated delivery date when we receive your METALPLEX package." Our recently purchased facility for sales, design, and manufacturing is 600 square feet and located in Hamala. I was offered a refund, did not receive that. Wish I had read the reviews before I ordered. Took a while to ship, but it is a busy time. Shipping label was created on 10/10, but apparently they had to move from ** to ** so they didn't end up . Thanks again! MetalPlex mainly provides electronic gift cards ranging from $10 to the $100. You can also examine the store's website for contact info like a contact form or email address. These guys are hacks. Throughout the years, we have established a reputation of integrity with our high quality . Fade-resistant and rust-free, this piece is ready to go for both indoor and outdoor use and will stand up to rain, sunshine, and other elements. If we accidentally misspell a name or word you provided correctly then we will replace your item ASAP at no additional charge. However, be prepared to WAIT a very long time. Customer service was fantastic!!!!! As a member of MetalPlex, you can enjoy even greater discounts. Took 6 phone calls before we could get in touch with someone who would even stay on the line with us. Customer service is also great. Love MetalPlex Customer Service too!! We contacted customer service and she was very helpful - made some suggestions how to fix it and it looks perfect now. Customer Service for MetalPlex is absolutely THE BEST! It is a quality piece - lightweight, easy to hang and the dark gray matches our furniture perfectly. The website says "no hassle" returns. The item arrived promptly and packaged very well. Not a lot of space but I am in love with my Mountain Bear. Wonderful product, got it pretty quick. I will be cancelling this order right now with my credit card company. . Moving into a new place and i am so excited to get this up! Ill never buy from them again! AVOID THIS COMPANY ! I messaged Matt and got a very quick reply and a brand new one sent free of charge all the way to Alaska! Don't just take our word for it, ask our 50,000+ customers! Thanks MetalPlex! It also. Here at USA TODAY Coupons, we like to save you money wherever we can. . Customer service was awesome and took care of the order until we were happy. You can choose our standard version or add optional LED lighting. Domain age, Alexa rank, HTTPS valid, Blacklisting, SSL certificates, Source code, Location, IP address, WOT Trustworthiness, Spam reports, Advanced technology, Privacy Policy, Terms of Use, Contact options, how to remove personal info from the Internet, How to Tell If An Online Transaction Is Safe, 7 Surefire Ways to Spot if a Website is Safe to Use, How To Remove Your Personal Information From The Internet, How To Tell If Someone Is Scamming You Online. If you are metal-plex.coms owner and not happy with the 75.60 rating, remember that your website is your online business card. Got it for my brother in the army do he would have a little piece of home. Clear All +2 Colors | 3 Sizes Available in 3 Colors and 3 Sizes. I own a campground and ordered 12 pieces for decoration in cabins. My husband and I are having a cabin built and have had numerous pieces made by them. is backordered and will ship as soon as it is back in stock. Other newsletters like the information of Coupon and hot items will also be sent to you by email. I hope to order from this shop again in the future! Discounted shipping rates will generate automatically at checkout for international buyers. Of the 12, one came in broken. Guardio has over 1 million users and is affordable (only a few bucks a month), it covers up to 5 family members or 5 different email addresses you have accounts with. MetalPlex works hard to be diligent and creative, providing its clients with the highest-quality wall art along with the greatest customer support in the business. Customer service was a pain in the a** to deal with, would not issue a return or refund. MetalPlex LLC. Absolutely love this piece. We includeindustrial strength 3M double sided tape which works great to seamlessly mount onto any wall surface. The Scam Detectors algorithm gives this business the It now makes sense that they block all customers with verified purchases so they can't contact them or leave negative feedback/reviews on ********. I haven't hung these items yet, but they look like high quality with no blemishes. Arrived Damaged and VERY cheap material. This rating means the business is Standard. Get free shipping and 60-day returns by the ways of becoming a member. Metalplex made a custom item for me which turned out absolutely amazing! It's already been shipped and I can't wait till it arrives! "I responded by asking for a refund since my product still hasn't shipped, they still have it, and it's far beyond the expected arrival date. It was such an awesome surprise. I received it today, 10/27, finally and it's broken. Ever. They replaced and shipped the item at no additional cost. Quality is terrific. Additionally, most stores will supply a phone number that you can phone for customer service inquiries. The customer service team was responsive and shipping was superior to Alaska. Love MetalPlex Customer Service too!! I have pics of all the aluminum I removed, but I'm not sure if this review will let me upload them. This rating means the business is Standard. Order/Delivery Issues My order no# XXXXX for 2 pictures price ******* Feb 7th - I placed my ordered and MetalPlex immediately charged my card. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I would say I'm satisfied as I ordered another design from you! Reached out via email no response reached out again threatening to cancel the order and dispute with the credit card company, they responded and said they "expect" to ship it out within the weekgiven all the other negative reviews and string alongs I will dispute the order and cancel with the credit card company if it does not ship out this week. I ordered another piece already !! Complimentary ground shipping within 1 to 7 business days, In-store collection available within 1 to 7 business days, Next-day and Express delivery options also available, Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items, See the delivery FAQs for details on shipping methods, costs and delivery times. (Mountains above Boise) I can see other purchases in my future. Yvonne M. Great product. The communication about the process and shipping was excellent. They create a mailing label but never send the product. It is awaiting carrier pickup since 2-07I cannot give more stars for something I have not received. We warranty all craftsmanship on our products for 90 days from the date that you receive the product. International Association of Better Business Bureaus. On the first piece that we received - there were issues, and though it took several tries before we received one not damaged. A powerful processor is what will keep your phone running at high speed. We use dedicated people and clever technology to safeguard our platform. They havent shipped the missing item yet. Even more beautiful than I expected and the size is just right. If you're not 100% happy, send it back and we'll issue a full refund. Beautiful picture of wolf. I was offered a refund, did not receive that. I ordered as a gift.. we think it is beautiful! Absolutely LOVE the Mt. What can be done ?? Login Affiliate Login. They are all beautiful. The company knows you will like your purchase but just contact the company within the 30 days after receiving the order and the company will be happy to solve the problem or problem if you are very excited for any reason (even no reason at all). No communication, no tracking updates. Perfct for out outdoor gear company! I asked for a few mock ups of the text I wanted and they were always willing to help me find achieve what I envisioned. You can choose our standard version or we also have a drop down menu above that allows you to add optional LED lighting. Join the 93 people who've already contributed. All the suspicious sites that Guardio blocks are mostly encountered by you when clicking on unknown links in emails, social media scams, popups, and ads. This arrived quicker than expected and it was so well-done! 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Size. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You know when you search, for example, for a flight and the next time you look at the same search the prices are higher? Metaplex is a platform for NFT creators and developers on Solana. The benefits of this material is that it's lightweight making it easy to hang and it's 100% recycled. Joseph Carbonaro. The craftsmanship is perfect and very detailed and it is also lightweight. 1, Report #1485959. Packaging was great with no damage. I have been wanting a bigger piece for my room but was scared about the weight of it. Buttons are at the top of the page. Loved the mountain art from MetalPlex. With the LED version, we use two metal cut-outs to give it a 3D look. Their website states that orders will be shipped within 5-7 business days of receipt. Love this! Thank you so much for making something to complete my wall! Great quality. If you are looking for a different size or color please don't hesitate to contact us. The Scam Detector VLDTR is not a vanity tool. FREE SHIPPING IN KUALA TERENGGANU +6012-9982552. There are tons of scam websites out there. Obviously the pointy metal edges were going to break through the bubble wrap and get damaged. Super flexible and helpful on customization. Our current turnaround to ship out orders is 5-7 business days, plus USPS/*** Priority transit time is approximately 3-5 days. It looks like a wall decal it's so thin! They keep sending the same auto answer every week. Very pleased with how it turned out! Overall, Im extremely satisfied and would purchase again! Buyer to pay return shipping. Trying to return is a nightmare.they take days to get back to you & try to negotiate a 70% refund. I have it wrapped and ready to give as an anniversary gift.. MetalPlex was amazing to work with! One of the items arrived after about a month & the product looks ok on the wall (don't look too close). Please share your experience by adding a thought. MetalPlex is an Austin, Texas-based manufacturer of wall decor. Remember that this bank or credit card company may also need some time to process and mail refunds. FULL RANGE OF ELECTRICAL & MOBILE PRODUCTS. My experience has been exactly the same: Delays, and ZERO communication. Well worth the wait! Product is very poor quality. Customer service was great and the order was packaged well and i am absolutely happy with my order. Find the registry entry at metal-plex.com and then join them to be a member. Extremely happy with this purchase! We will definitely make more purchases in the future. It was bent. There was a delay in shipping but it arrived eventually and is worth the wait. Totally cute. following rank: Well explain below why metal-plex.com received this verdict, but first, lets make sure you are looking at the right business (many people often mistype the query). Would order again! Ive been a steel fabricator for 40 years and what we received looks like crap. Your time can be saved because all of the Discount Code from MetalPlex is collected on our site for you. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. We use express shipping which typically takes 2-3 days once shipped. On the second piece - no issues and were happy we gave them a second chance. Will be great once I get my living room all organized. PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. We are a wall decor manufacturer based in Austin, Texas. Suzanne Thomas. What more can you ask for? Start Chat Now. An amazing work of art that I'm super pleased with. Love it. All of our pieces are handcrafted in Austin, Texas. Our metal piece was wrapped in bubble wrap only and put in a box (not tightly - it could move around in shipping). Next-day and Express delivery options also available. Thanks! The following is the return process: Since you ask for a return and MetalPlex also agrees to it, you will be allowed to fill the return form. The buyer is responsible for the return freight and will refund in full. Thank you! Were happy to answer any questions you have or provide you with an estimate. Love the product and it is exactly what is promised on the companies website page. 2023 Trustpilot, Inc. All rights reserved. They are based on the quality of the customer service in its Wall Arts field, public feedback, complaints on social media, the technology used for the website, and domain name authority.

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