alight customer care representative job description

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Knowing our products inside and out so that you can . By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Full-time $12.50 an hour. It's why we're so driven to connect passion with purpose. Learn more about our customer care offices. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Location: San Juan, Puerto Rico. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Are you interested in helping us shape the future of work and life for organizations, people and their families? * Bilingual (English/Spanish) is a plus Explore open roles at Alight. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. At Alight Solutions, we are reimaging how people and organizations thrive. Additional pay could include bonus, stock, commission, profit sharing or tips. These teams are a critical component of Alights health care,retirement and HR-delivery services. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Bilingual (English/Spanish) Customer Care Rep - Virtual. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We recognize the importance of a work life balance. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Tasks to include in a Customer Care job description . Alight is committed to the continued development of our colleagues. Customer Care Representative Human Resources. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Learn how this feature works. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Get hired today! You can deactivate or delete job alerts by clicking the button below. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We learn from one another, champion progress and challenge the status quo. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Benefits start on your first day of employment, Programs & activities that give back to our. https://www.consumer.ftc.gov/articles/0243-job-scams. Our story starts with a simple universal truth: Every business is a people business. See office directory Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. You will be notified during the hiring process which checks are required by the position. Help us reimagine how people and organizations thrive! Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Must be able to work a flexible schedule based upon high call volume needs. We are forthright and genuine when we speak. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. You have successfully created a new job alert. This may include assisting the caller in navigating the system as well. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Si es as , entonces ReedGroup es para ti! Try to use specific examples from your work or school history that relate to the question asked. The mission of our customer care teams exemplifies the need for humanunderstanding. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. It's why we're so driven to connect passion with purpose. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Our story starts with a simple universal truth: Every business is a people business. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. At Alight, we believe a company's success starts with its people. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Full Time These teams are a critical component of Alights health care,retirement and HR-delivery services. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Pros. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Disabled Person, Inc. Customer Care Representative Human Resources. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Benefits start on your first day of employment, Programs & activities that give back to our. Our people are our greatest assets at Alight Solutions because People Matter! The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Get hired today! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Our people are our greatest assets at Alight Solutions because People Matter! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. These teams are a critical component of Alights health care,retirement and HR-delivery services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Because transformation takes a workforce. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. In addition to a base salary, this position may be bonus eligible. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We promote healthy lifestyles and flexible work arrangements for our employees. Our story starts with a simple universal truth: Every business is a people business. You have reached your maximum number of active job alerts. Cons Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Posting id: 823465203. We are brave in spirit, act decisively, learn quickly and get it done. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Be Real with Alight and help us re-imagine how people and organizations thrive. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Learn more at . We want you to join our company with 25 years of industry experience. Visit investor site Looking for an Alight office? This is a 6 months project and we offer Full Time Shifts (Rotating). Meet Alight Customer Care Watch on Why Alight? By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Travel The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. You have already created a job alert with same filters. View Job description, benefits and responsibilities. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. * Make independent complex decisions within the scope of your authority Work-Life Balance Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Apply online instantly. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Visit the company website to obtain information on the company and review the job description prior to your interview. #beAlight As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Our Promise Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Get a free, personalized salary estimate based on today's job market. Acknowledging and resolving customer complaints. * Initiate new leave cases in our system You will be notified during the hiring process which checks are required by the position. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Accurately documenting all conversations and actions taken on each interaction. Our commitment to Diversity and Inclusion. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We strive for Excellence Every Day by collaborating with our clients and colleagues. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Interested in Workday positions? Customer Care Representative Tasks. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We reward continuous improvement and encourage you to own your own development. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Benefits . * Demonstrate a high level of confidentiality and professionalism Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Qualifications for a job description may include education, certification, and experience. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. 2023 Snagajob.com, Inc. All rights reserved. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. then the employee has changed 1 company and 1 job. * PEOPLE MATTER is one of our company s core values. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Must be able to work a flexible schedule based upon high call volume needs. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Please note that all salary figures . Find out if you meet the requirements! At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Read more The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. This job listing has expired and the position may no longer be open for hire. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Esto te describe? Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. The mission of our customer care teams exemplifies the need for humanunderstanding. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. * Express yourself in an open and honest manner Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Find out if you meet the requirements! From company leaders to our newest colleagues, we all play a role in bringing our values to life. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business At Alight, we are reimagining how people and organizations thrive. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Find out if you meet the requirements! At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Customer Care Representative Resume Examples. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Alight Easy 1-Click Apply. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . at Alight Solutions. Their job is to help ensure customer satisfaction. HDHP or PPO available., At Alight, we believe a companys success starts with its people. Our story starts with a simple universal truth: Every business is a people business. Customer Service / Guest Services, Part-Time GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Training will begin for this class on Monday, May 1st We combine data-driven . $50K-$69K Per Year (Glassdoor est.) * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Find out if you meet the requirements! You will be notified during the hiring process which checks are required by the position. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. I was responsible for keeping up to date with daily schedules and routines and managed all of . This position supports Alight s benefits administration and HR BPO platform businesses. Si es as, entonces ReedGroup es para ti! Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t!

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