macy's brenalee chair

Also note, Macy's furniture is delivery only (fees apply). This location has a wide variety of selections from Sofas to Beds and everything in between! We also got a lovely leather sectional for 1/2 the price. They would only agree to do that if I signed and returned to them a statement that I was accepting the furniture as-is and voiding the warranty. I am doing some upgrades to my house, furniture included, and a friend of mines recommended I stop by here. Then they couldn't find the item in the warehouse and had to reorder. I have ordered and purchased so many sofas, Just worked with a fantastic sales associate, Macy's used to be my go to place for furniture, We ordered a significant amount of furniture, As others have stated, DO NOT buy a mattress. With such a large selection, most shoppers can find something that will fit their specific design tastes, although some shoppers might find the enormous selection to be a bit overwhelming. What? I will have to admit that the prices are pretty good here. They apologized and said there is nothing they can do. DO NOT GO HERE!!!! Not an option. It was great. Approximately six months ago the couch started peeling and losing its color it looks atrocious. The pros: A huge array of designs and price points. When it comes to furnishing their bedrooms, Macy's shoppers have 4,500+ bedroom furniture options to choose from including: bed frames, headboards, bedroom sets, dressers & chests, mirrors, nightstands, and armoires & wardrobes. I was most impressed with the area rugs. Our salesperson, Sandy, dutifully took us around the store to look at different sofa possibilities. However, there were some disagreements about value, durability, and shipping experiences for some. I'm about to move and thought I'd stop in to see what they have. Please, save yourself the trouble and DO NOT purchase furniture from this company. I will never shop at Macy's again. Everything that I have bought from Macy's furniture has been delivered with awesome White Glove service. Macys you've LOST ANOTHER CUSTOMER! I was getting no where with central customer service but she stepped in and quickly got a replacement and it was delivered today. Some links on Slumber Search are referral links. The 4th mattress was delivered March 15th..damaged. I will always give 1 star to businesses that refuse to acknowledge my existence. Please believe me you don't wanna go through the same experience. We found a couch we liked and might order it online but would never shop in store again. Worst customer service. 30 minutes before the two-hour window I received an automated call telling me my delivery had been canceled and I would receive a follow-up call. I purchased a bedroom set in store and was told by the sales agent to accept delivery if the furniture was damaged because they could set up an exchange more quickly than if I rejected the furniture. I doubt he would have handled his own furniture like he did our purchase. After all very happy with my new couch! The delivery was easy and efficient. NO, I want new ones! There were two bed frames that I found at really good prices, but didn't pull the trigger. Eventually the July inspection rolls around and I await my Inspector, he comes at the end of the 3-hour window, he tells me that the company doesn't even have inspectors in the Bay Area and that he drove up from San Diego for the day, CRAZY! They delivered within 3 weeks as promised, nothing arrived damaged, and the quality is fantastic! I purchased and had 12 months to pay with 0% interest. Is there a silver lining? After the credit card issues were sorted out, I noticed the couch was on sale - 10% off. This place is like shooting a arrow in the dark. Please save your time and money and look elsewhere. Subscribe to receive automatic email and app updates to be the first to know when this item becomes available in new stores, sizes or prices. This should have been a simple resolution, but no one was willing and/or able to help. He must be good he sold us a nice Italian recliner for hubbythey were quick on delivery, within 2 days or ordering in NorCal to our home in San Diego - wow!! I had to call another three times to see where my pillows were considering it was the end of August by then. Unfortunately, none of the prices she quoted us were based in reality. 2. Blatant lies to make a sale. I was approved right there as the salesman completed the transaction. They told me they canceled the order from Day 1 because there was no credit card on file. WHAT A JOKE. Great experience! We wanted to make sure we found the one in our budget. And that is the only reason I would recommend Macy's furniture. Then they sent some one to do cleaning and touch ups. Waste of time and gas since we drove all the way to Union City from South San Jose. Go around the corner to "Rooms Decor Gallery"- super nice guys, AMAZING prices (even for a customized couch) and superb customer service! - good quality furniture Looked at bed frames but didn't buylooking for something cheaper. It is more expensive than AFW but worth it. We got lucky found it and brought it home the same day. I didn't use the warranty because basically it doesn't cover ANYTHING meaningful (like fading). I am on my third try. With such a vast inventory of rugs, shoppers can often dig through Macy's rug selection to find one that fits their design preference. You can't shop online with the voucher--something I learned after a few hours of trying to figure out how the voucher works. We drove 45 minutes to this store to be met at the door by Very hungry sales people. One of America's oldest and longstanding department stores, Macy's is well-known worldwide for its huge stores and endless selection of clothing, shoes, accessories, perfumes and cosmetics, kitchenware, and home furnishings. Macy's can only say the warranty has expired. Now we have the same problem happening on the recliner. Most of the furniture here are either former store displays, customer returns or old discontinued products. For bedroom sets, Macy's most affordable options start at $450 for a twin bed frame and single night stand and goes up to almost $5,000 for a set with a king bed frame, 2 night stands, and a dresser. It's not my fault you guys close so dahm early. As Macy's shoppers have come to expect, Macy's has a massive offering with over 50,000+ rugs for their shoppers to choose from. I got a $1,200 Simmons Beautyrest pillow-top mattress for $244! Off we went to Marcy's Furniture Gallery. Sales person lied about pieces being in stock 2. We walked around for 45 minutes passing several sales people either in a group talking or sitting alone on their phone. What kind of company treats its customers this way? LOVE IT. They will do and say anything to get you to make a purchase, then do nothing after that. One of the drivers said they all come from China, Vietnam or Mexico. Down to earth pricing and friendly help here. What a disappointment. Doran wouldn't even return our calls. The quality was quite poor and now, we still do not have all the bedroom set pieces that are without defects after over three months and three deliveries. Take the loss for a customer who has spent more annually shopping than the delivery fee you refuse to return for a product that shouldn't have made it to the truck. The customer service rep asked if we wanted someone to come out and clean them instead of exchanging them. When delivered I was very happy and pleased and it fit my spot perfectly!!! I was told that the fourth damaged mattress would have to be picked up first. So we ordered our furniture and waited for the delivery date, 6 weeks later, to arrive. The CS reps are rude and many of them don't care to understand the problems that their products are defectiv (red flag #2). This site's sole purpose is to help you make the decision faster and with more peace of mind. We knew immediately it was the one we had been looking for. Overall, a subpar customer service experience. I was looking for a couch at Macys for 3k, a dining set for 2k, and a buffet table for $700 Ended up buying it here for half the price! She was very detailed, professional and had the best customer service! I thought oh grief, Macy's uses outside contractors now. Poorly trained customer service representative. Before I can get off the phone with Macy's, the delivery team leaves. It's stupid and confusing but you need to go in with that knowledge, because people do not ask questions and just look at those price tags thinking it is still super pricey. I have spoke to supervisors and a manager (if that was true) and they just dont care. Good place to look aroundlaterz. Good luck trying to call the store for any type of assistance either. Macy's rugs go from around $20 for smaller, door mat size rugs and go up to $29,000+ for large 12x15 area rugs. They have however already received full payment and we have yet to receive all the pieces for the set. I later realized this was a flat out lie, since he had just off-loaded a king size bed, King mattress, King box spring and Dresser. So, if you buy furniture at Macy's, expect the worst. Macy's has been one of the best known sellers of quality items for moderate price points. DO NOT BUY FROM THIS STORE. The good thing is that most items are heavily discounted on top of the tag price (10-40% depending on the item and condition). My family needed a new couch and we decided to check out Macy's for a power reclining sofa. The only thing we paid out of pocket for was $95 delivery, which was totally worth it. Thank's to Gloria,Victor and Darrell and everybody who went above and beyond to help me. They are liars and thieves. I finally spoke with Kondra Williams and asked for a full refund. I asked the driver if the cartons were marked with a description of the sofa component. The sales staff are great, but if anything goes wrong after that you have to be very patient and willing to deal with broken furniture. Each team you need an employee, you might have to wait in line a while, because the store is huge and there are so few of them. The great news is that they offered $100 credit towards another purchase and a negative review don't matter to them. I would never purchase anything from Macy's again. It is now 4:20 and a driver just called to say he was on the way. Summer 2022 Updates: Macy's furniture delivery times are 8-12 weeks with some exceptions mentioning much longer delays. Mostafa was our salesperson, he was wonderful! When I got home, I called Macy's online and bought the sofa and chair. Our lives are not busy I guess! No returns, no refunds and no exchanges. Most of the chairs have wear and tear damage on the chair legs. It is now April 6th and it has arrived at the warehouse but no delivery times are available until the 18th. The cons: Some shoppers brought up issues with their in-store buying experience. Things to know: 1. DO NOT BUY YOUR MATTRESS OR BED HERE! They meet you at the door, ask you what you are looking for. Reasonable shipping prices and inventory is abundant for quick delivery. For bed sheets alone, Macy's shoppers have an overwhelming 1,700+ types (many of which come in different colors and pattern variations) to browse through from over 180 different brands. It was down to Mattress Depot and Macy's. The delivery guys were on time, quick, and friendly. So far, they've been pretty attentive every time we go, but from reading other reviews, I guess customer service is hit or miss as well. A shame. LAVONNE was extremely helpful and knowledgeable, she was the main we stayed to shop at Macy's and we ended up buying a gorgeous sectional for our new home in Palm Desert and plan on buying anything else we need from Lavonne too as we know she will take exceptional care of us!!! The love sack here is magical. I'm FURIOUS. We didn't need the ottoman and walked out. I've always loved Macy's - not anymore. I'm not too critical about minor scuffs on furniture because I am a pet owner, so if I can save $600-1200 off a piece of furniture because it has a minor scuff in a hard to see location, I will gladly take it. I call Macy's. I will never buy from them again! 9 months! Please, please do not buy anything from here unless you plan on not returning, exchanging, or fixing whatever you get. Original delivery date was mid-March. Just plain bolts. left $2000 worth of rugs laying on the front porch without a heads up phone call for delivery. no one likes to listen and they will cut you off. Staff was super friendly and helpful. I spent over $500 on this garbage fraudulent warranty because the moment I filed a claim to have someone come fix the problems with our coffee table and spent over 2 hours of my and my husbands time, I was told by the warranty company and the Pleasanton Macy's Furniture store that basically we are screwed and they will do nothing to help fix or replace this garbage quality coffee table. Shoppers can usually find some bedroom furniture at Macy's that they are satisfied with, however, there has been mixed reviews when it comes to the durability of certain pieces. We have bought two lovely pieces here. Worst people to do business with. He came right on time and was very professional, but the piece could not be repaired so a replacement had to be ordered for the following week. Surprise surprise! Macy's response said it is the responsibility of the WORRYNOMORE warranty and will not do anything. Lets just say I was the last stop of the day. We locked on a nice leather recliner that had very small tear. Kevin made the experience very easy and enjoyable. She went above and beyond, asking people to move the large pieces so we can see things together. Finally, after a month and six total Macy's trips to my home (original delivery, inspection of damaged furniture, and four replacement attempts), I received an undamaged bedroom set. Would not recommend. We called them and rescheduled but it was another four days away. They barely even tried to figure out a way. Not only that but I had a claim that took 9 months to process! I bought a leather recliner sofa last December (about $2500) and there was a missing part on the reclining mechanism. We would definitely recommend Macy's Furniture Gallery to anyone who wants solid, stylish furniture but is also budget-conscious. There is no pick up available. 4 of the pieces were the grey leather that I ordered. Our salesman was incredibly pushy and we have had nothing but headaches with our furniture purchase. For 7 years, we will come and clean your rug for ANY reason". I have been given 10 different dates for delivery. I asked to speak to a supervisor and was told it was the manufacturer's problem and that they could do nothing about it. This place is like the "free" section on Craigslist, except you're paying a couple thousand dollars for it. We know! We had no problem finding something we liked but were not able to purchase right away because we needed to take some additional measurements, and wait until our room is painted. They were fully staffed AND they had quality furniture. Had he not stepped in and worked to resolve the situation, I would have been on here giving them 1 star and writing a scathing review. Quality of furniture is great but delivery disappointing. We took the time to go over with our salesman the delivery calendar and everything was in stock, all furniture eta delivery three weeks for all the items. WAIT A MINUTE!! When I walked into this store a few days ago, it was like walking into a totally different store from the one that I had visited approximately a year earlier. I found a really nice love sack type couch here. Macys says the Purple mattress they have to sell online and instore come with 120 days full refund return period. The plan as told to us was supposed to protect us in case any piece was damaged in a non-wear&tear incident. Found a mattress in our budget. At this time we looked and found a 5-Piece Chaise Sectional Sofa with an Ottoman, that we thought would be perfect for our Condo. Nancy was the sales person who helped us and when I let her know we saw a similar less expensive bed frame at Harkness she glared at me and walked away. DO NOT GIVE THEM YOUR BUSINESS!!! If I could have gotten them anywhere else I would have. It was then rescheduled for Saturday. Horrible customer service. There should never be a time when a customer enters their store and is disappointed and embarrassed for them. HOWEVERi am reviewing here to share a very positive experience I had with the manager at Macy's on Northpoint, Pete. We are thorough . Macy's has won my furniture business for life. What kind of customer service is this. At 6pm, we spent over an hour on the phone with customer service and then told us the delivery was backed up and we would be receiving a call within the hour. Just not an option for us anymore. I recently had to move again which means I visited Macy's Furniture Gallery to give it a chance again - plus it was about to be Memorial Day weekend so I felt like maybe they have good deals. After much going around, they finally moved the old couch to the center of the living room, and set up the new couch. They say a fool and their money are soon parted, come on down to Macy's "clearance" center. They handled this very poorly! Today is October 28!!!! When the sofa arrived, four pieces were dark grey and the fifth piece was white. I had already lined up a buyer on Craigslist, so now I've lost out on that as well. We just bought a new house in the burbs in we thought it would be easy to go to Macy's to buy some new furniture. If you have a Macy's gift card and are looking for furniture, I would definitely recommend this place. I decided to call the sales rep to see if he could expedite things, but unfortunately he could only authorize a partial reimbursement for delivery costs. I have to say I'm on the fence about recommending this place due to the spotty service and inconsistencies. The driver said that I would have to wait another two weeks for my correct Chaise Lounge and he did not give me a time frame for the repair I did not ask for.

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Posted by on Thursday, July 22nd, 2021 @ 5:42AM
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