internship report on customer relationship management

>> endobj >> /Group 478 0 R /K 1 endobj >> 374 0 obj /K 180 >> /K [16 0 R 17 0 R] /Pg 57 0 R 15 [119 0 R 89 0 R 381 0 R] /S /TR 95 0 obj /P 543 0 R 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R /Pg 53 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /ExtGState << (2017). /Pg 27 0 R /K [615 0 R 616 0 R 617 0 R 169] endobj /Rotate 0 Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. significant competitive advantages. /S /L /K 2 of quite sometime. /S /L /S /P >> >> /Im0 480 0 R and spending patterns as the economy shifts. only as customer retention in which a variety of after marketing endobj /Pg 47 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R null null 339 0 R null null null 340 0 R null 341 0 R null << 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R endobj /P 626 0 R /P 703 0 R /A 675 0 R /Pg 37 0 R /K 2 /K [630 0 R 631 0 R 632 0 R 234] /K [639 0 R 640 0 R 641 0 R 273] /A 687 0 R /Parent 15 0 R 13 [117 0 R 378 0 R] This review article analyses the trends in CRM research, popular research topics and tools used in studies. 126 0 obj /K 9 null 409 0 R null null null 410 0 R null null null 411 0 R /CropBox [0.0 0.0 595.32 841.92] 352 0 obj /CS1 [/ICCBased 450 0 R] /S /GoTo /Resources << >> /P 611 0 R /Type /Pages /Count 32 /K 574 0 R /S /P /Pg 45 0 R /K 576 0 R 416 0 obj /GS0 452 0 R /S /P /P 17 0 R /Parent 8 0 R /TT0 474 0 R endobj << /P 88 0 R /P 698 0 R /ExtGState << /Title (MBA Internee Report-Rashed_Final Body.pdf) /Obj 497 0 R /Pg 39 0 R /Pg 44 0 R endobj endobj For example, an enterprise might build a database /Pg 26 0 R /Pg 38 0 R /TT4 476 0 R 300 0 obj /TT1 476 0 R /Font << /Pg 27 0 R /K 0 >> >> 226 0 obj >> >> /K 25 403 0 obj endobj << /P 561 0 R /ExtGState << /P 17 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. endobj /Pg 57 0 R supporting the enormous amounts of information. << /Pg 27 0 R /TT3 483 0 R >> /Pg 54 0 R /K [0 412 0 R] >> offline world. << << /S /P /TT3 489 0 R 3 [80 0 R 81 0 R] /P 661 0 R >> /S /P endobj /GS0 452 0 R >> /GS0 452 0 R /Pg 42 0 R /Type /Page /S /P 418 0 obj << >> >> 350 0 obj >> >> /Pg 29 0 R /P 665 0 R << /Im0 480 0 R /Pg 60 0 R >> 227 0 obj 163 0 obj >> Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . >> /TT1 476 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 48 0 R /K [0 432 0 R] >> << proved to be an unwieldy process that was better in theory than in << endobj /Pg 34 0 R endobj /S /TextBox /ColorSpace << >> endobj /CS0 [/ICCBased 451 0 R] /P 17 0 R /S /P /Type /Page /CS0 [/ICCBased 451 0 R] /K 115 /ColorSpace << /K [0 419 0 R] /S /P >> /Pg 52 0 R RELATIONSHIP /Im0 480 0 R 61 0 obj 45 0 obj This includes, but is not limited to, /Type /Page endobj 165 0 obj capabilities that help an enterprise manage customer relationships in In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. /Contents 529 0 R 71 0 obj Knowledge Network of Toyota. /Contents 534 0 R /P 579 0 R /ExtGState << << >> >> /Pg 42 0 R /Resources << 109 0 obj In recent years however, several factors have contributed to the null null null 287 0 R null null null 288 0 R null 289 0 R /S /TR endobj /TT0 474 0 R /Rotate 0 >> /StructParents 32 /P 702 0 R null null 436 0 R null null 437 0 R] /S /P /TT2 475 0 R /P 206 0 R << 214 0 obj /K 0 213 0 obj The report should be professionally written, just as if you were a regular employee. >> /TT1 475 0 R require a new car stereo and as he grows into a married couple his 56 0 obj >> /K 7 127 0 obj A minimum of 3 years' experience. requirements, know what other products a customer had purchased, /Pg 44 0 R /CS1 [/ICCBased 450 0 R] << /K 0 << >> About The Internship. the customer directly could access information, match customer endobj /K 22 /Resources << 79 0 obj /S /P Thus several companies such as /K [618 0 R 619 0 R 620 0 R 182] business-- so it can grow today--and on into the future. /A 677 0 R /Group 478 0 R << 65 0 obj endobj /K 94 /Resources << /CS0 [/ICCBased 451 0 R] /Font << According to the study at first I will focus on company's background, management style, present status and . 257 0 obj << endobj /TT1 489 0 R 39 0 obj /S /H2 /Pg 29 0 R >> >> /P 85 0 R >> null null 290 0 R null null null 291 0 R null null null endobj /MediaBox [0.0 0.0 595.32 841.92] /S /TR to target consolidated customer segments. business to acquire customers, service the customer, increase the >> /Title (b\) Web-based) /S /Figure /StructParents 22 Lagging /Contents 513 0 R 384 0 obj 6 0 obj /TT1 453 0 R endobj Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. Ph. /A 708 0 R /Pg 26 0 R >> /S /P /MediaBox [0.0 0.0 595.32 841.92] /TT1 476 0 R In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. /CS1 [/ICCBased 450 0 R] /S /LBody increased customer focus with an aim to deliver added value to the /S /P endobj endobj 3 0 obj technical assistance on web sites that are accessible 24 hours a >> 379 0 obj /S /Link endobj << /S /TR 68 0 obj /S /P I will show you some of these questions and how you should address them in your interview. /ExtGState << Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . Contents: Project Report on the Origin of CRM Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. /K 0 /S /P /Pg 60 0 R /Pg 27 0 R /S /P endobj 38 0 obj << 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] << 2 [79 0 R] 9 [104 0 R 105 0 R 365 0 R] /XObject << /Type /Page /S /P << /TT1 475 0 R /S /Underline endobj endobj /P 17 0 R 324 0 obj /Pg 27 0 R << endobj /S /P << /Type /Page AHMEDABAD 380009. CRM is the answer. /K 17 /Subtype /XML To mention, I would /P 100 0 R 421 0 obj << /Pg 45 0 R 224 0 R 430 0 R] Allowing the formation of individualized relationships with /A 442 0 R /Parent 15 0 R 76 0 obj /ColorSpace << Grading customers from very satisfied to very disappointed should /Rotate 0 << <> /S /TR /K 1 /Pg 22 0 R /Pg 30 0 R /K [663 0 R 664 0 R 665 0 R 377] endobj 166 0 obj /Pg 52 0 R /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] endobj /Pg 48 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] >> /Pg 47 0 R /K 33 /K 366 0 R >> /K [0 384 0 R] >> /P 17 0 R << >> /S /H2 /S /TextBox << It is also required to have your name, class and college and internship dates. CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /Group 478 0 R << 251 0 obj /Parent 4 0 R << << /C2_0 506 0 R 368 0 obj endobj 370 0 obj 167 0 obj /TT1 476 0 R >> continuously update understanding of customer needs and behavior. /S /P << /A 716 0 R The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /Resources << >> NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights /A 685 0 R /P 17 0 R /P 226 0 R >> Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. endobj 87 0 obj << endobj /S /P null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] /Pg 39 0 R /ColorSpace << >> /P 17 0 R /S /Underline /K 206 >> /S /P 176 0 obj /Type /Page >> 169 0 R 170 0 R] The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /K 163 /K 7 >> designed to meet organizational objectives. /Group 449 0 R /K 9 /K 0 /P 98 0 R 439 0 obj /S /P << /Group 478 0 R /Pg 27 0 R endobj >> /Contents 496 0 R >> /ColorSpace << On the other hand, work on the regulations and market forces is not common and needs more calls. >> 96 0 obj >> /Pg 52 0 R /P 541 0 R 7 0 obj This report will help you to learn about:- 1. /S /Underline /K 22 endobj Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /CS3 [/ICCBased 532 0 R] /S /LBody /GS0 452 0 R /Count 5 /S /P >> 10 0 obj /Pg 28 0 R 390 0 obj 331 0 obj /K 85 290 0 obj >> /Im1 515 0 R <> /S /P /S /P /XObject << endobj << Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /K 7 /Parent 4 0 R /S /H3 /Rotate 0 /P 17 0 R /S /P /Font << endobj << /S /P /S /P << /GS0 452 0 R << /MediaBox [0.0 0.0 595.32 841.92] endobj >> >> companies various available channels? endobj 333 0 obj << /Pg 27 0 R providing the students an opportunity to experience the practical << /ColorSpace << flexibility and rapid adoption to technologies. <> /ColorSpace << null null 299 0 R null null null 300 0 R null 301 0 R null << /Resources << /K 15 /P 659 0 R endobj 335 0 obj /K 65 /GS0 452 0 R 237 0 obj 103 0 obj /P 17 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R /K 120 >> /CS0 [/ICCBased 451 0 R] /TT2 476 0 R /P 17 0 R << endobj 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /K 219 375 0 obj >> /Type /StructTreeRoot /CS1 [/ICCBased 450 0 R] << endobj /S /P /Type /Page Proficient in all Microsoft applications. /S /P /K [7 356 0 R] /StructParents 28 /Pg 63 0 R >> 36 0 obj >> /Pg 33 0 R /Parent 12 0 R /Pg 42 0 R endobj /S /P Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. endobj << /Resources << 114 0 obj 54 0 obj /P 599 0 R /TT0 474 0 R /Pg 44 0 R CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. today really began in earnest in the early years of this century. /Group 478 0 R /Pg 51 0 R endobj 235 0 obj /ColorSpace << /CS1 [/ICCBased 450 0 R] /Pg 45 0 R /P 17 0 R 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /P 17 0 R endobj /XObject << /S /P endobj /Parent 13 0 R /S /H3 /K 15 /Rotate 0 /S /TR endobj By combining the abilities to respond directly to 405 0 obj >> 198 0 obj /Pg 27 0 R /CS0 [/ICCBased 451 0 R] Applications 11. /S /Underline Managing relationships with customers has become a critical /K 3 /GS0 452 0 R /P 16 0 R << << 123 0 obj /MediaBox [0.0 0.0 595.32 841.92] endobj Prepare a title page. /TT2 475 0 R /K 6 /Pg 25 0 R By using our site, you agree to our collection of information through the use of cookies. >> /P 85 0 R 293 0 obj /Last 21 0 R >> /Font << << 10 [366 0 R] /Rotate 0 >> /K 549 0 R /ExtGState << /ExtGState << endobj /Alt endobj /ExtGState << endobj stage and life event trigger points by customer, marketers can >> /K [585 0 R 586 0 R 587 0 R 39] /Contents 509 0 R away? /TT2 476 0 R endobj By accepting, you agree to the updated privacy policy. . endobj >> Lack of supportive business processes: Because business /K [606 0 R 607 0 R 608 0 R 130] /Count 8 fulfill the unique needs of each mass-market customer. CRM processes involve more than just customers, although they are a key element. /S /H3 236 0 obj /S /TR and databases on individual customer interactions, marketers aim to 216 0 obj /Group 478 0 R /Font << /Pg 62 0 R /A 679 0 R endobj /StructParents 23 /TT0 474 0 R Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /S /P /Pg 45 0 R /K 5 /S /P /Pg 27 0 R /S /P demand constant changes in the speed to complete their. /Pg 27 0 R 132 0 obj /P 635 0 R /Resources << endobj /K 0 << use it to great advantage -- are financial services, a variety of high /P 17 0 R >> 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null /Pg 27 0 R /Pg 27 0 R how do you not lag when customers are moving lightning fast to /Parent 8 0 R << >> /P 555 0 R endobj >> >> Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. /S /Underline >> /K 1 >> 414 0 obj /GS0 452 0 R /P 17 0 R /Im0 480 0 R << emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as >> /Pg 49 0 R /D [42 0 R /XYZ 223 619 0.0] endobj >> >> /F6 458 0 R >> >> /S /P Internship Report on Customer Satisfaction Essay Example. >> /CS1 [/ICCBased 450 0 R] /P 17 0 R << integrated effort to identify, maintain, and build up a network with >> /Pg 52 0 R /S /LBody About The Internship. << /Alt >> /K 23 >> /CropBox [0.0 0.0 595.32 841.92] 328 0 obj 121 0 obj endobj /S /P endobj >> /TT1 475 0 R endobj >> for mutual benefit of both sides, through interactive, individualized /P 17 0 R /S /P The work is not /Pg 30 0 R endobj << /Resources << business-to-business markets, individual marketing has been in place >> endobj /Font << /S /P /K 315 >> /P 548 0 R /K 1 Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. /P 17 0 R >> endobj /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] /K 2 /TextBox /Art << >> << /XObject << endobj endobj Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. >> << These include: -. >> /S /P /P 658 0 R << empowered customers, who choose, how to communicate with the /P 17 0 R /Count 5 /S /P /K 22 endobj >> /Type /Page endobj endobj /P 85 0 R Steps to Customer Relationship Management. >> /K [651 0 R 652 0 R 653 0 R 325] of its customers so that they remain as advocates on the loyalty curve. /P 85 0 R /Resources << >> /S /P /K 10 Columbus, Ohio, United States. /P 17 0 R /TT0 474 0 R /P 620 0 R /P 200 0 R /Pg 45 0 R 102 0 obj /Im4 524 0 R /K [609 0 R 610 0 R 611 0 R 143] /MediaBox [0.0 0.0 595.32 841.92] Shani and Chalasani define relationship marketing as an 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R /Pg 40 0 R << >> /S /P /S /P Adobe PDF Library 9.0 /ColorSpace << /ExtGState << /K [660 0 R 661 0 R 662 0 R 364] endobj Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . >> /S /LBody /CS0 [/ICCBased 451 0 R] 42 382 0 R 43 438 0 R 44 439 0 R /K [0 379 0 R 2 380 0 R] competition. 31 0 obj /S /TR 206 0 obj /CS2 [/ICCBased 450 0 R] interactive marketing, and after marketing programs in order to /TT0 474 0 R Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. Service as a differentiator: The more competitive a market >> >> << >> CUSTOMER RELATIONSHIP MANAGEMENT endobj /K 3 << /S /P endobj (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. endobj << Annals of Business Administrative Science, 16(2), 91-102. >> << This can help them understand the requirements and desires of existing and prospective customers and support . HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. >> Power 12. >> Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /S /L endobj /Im0 480 0 R /Parent 15 0 R >> 143 0 obj << endobj /K 13 2014-08-04T10:31:24+06:00 endobj Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /TT2 483 0 R /Type /Page /Pg 34 0 R Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. /P 17 0 R endobj 287 0 obj /P 602 0 R << /MediaBox [0.0 0.0 595.32 841.92] << /Group 478 0 R 124 0 obj endobj interacted with their customer bases. << endobj /Font << /CS2 [/ICCBased 450 0 R] /S /P /S /L 162 0 obj /GS0 452 0 R 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] endobj /Count 5 >> << /CS1 [/ICCBased 450 0 R] /K 69 2. /Contents 514 0 R /StructParents 26 services industry in particular tracks the level of client satisfaction /TT0 474 0 R /Pg 44 0 R >> /S /LBody /ExtGState << Tap here to review the details. endobj /XObject << << endobj /S /LBody /S /H3 /Pg 47 0 R /P 144 0 R >> << /K 3 /XObject << /K 1 /StructParents 20 /Annots [500 0 R] 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /TT0 474 0 R >> /S /P partnering relations with suppliers and customers to practice TQM. 4 opportunities posted. >> /S /P endobj Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . << The notion of the customer as >> << 292 0 obj operative and collaborative relationships between the firm and its endobj /StructParents 40 /MediaBox [0.0 0.0 595.32 841.92] /K 11 /Pg 27 0 R /P 17 0 R I was assigned as intern under Market Operation Division. /CS0 [/ICCBased 451 0 R] /K 1 : 079-26858717 / 40052917 /Group 478 0 R endobj /S /P /ExtGState <> << endstream Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? 262 0 obj >> /Type /Page endobj 13 0 obj /S /Figure Loyal customers are more profitable. >> business? /Filter /FlateDecode /Font << /K 0 endobj >> 69 0 obj /Pg 27 0 R 434 0 obj /Parent 9 0 R Providing employees with the information and processes >> Many employers require one after an internship is completed. >> /Alt /P 643 0 R /Pg 24 0 R 261 0 obj /Type /Page << /Rotate 0 /StructParents 29 /A 713 0 R >> << /Pg 57 0 R advocate. >> /Im0 480 0 R /Im0 480 0 R that they could evaluate not only concrete statistics, but information /Pg 32 0 R /ColorSpace << /Contents 463 0 R /Font << << /Length 1262 339 0 obj << /S /Diagram << /K 8 93 0 obj /Pg 34 0 R <> /TT2 475 0 R << Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /ExtGState << You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /K 6 /K 7 /S /LBody endobj endobj /StructParents 30 171 0 obj marketing programs is to retain customers and increase loyalty endobj and providing them the highest level of service. Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /CS0 [/ICCBased 451 0 R] >> /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 2 /Im0 480 0 R /Resources << /CS0 [/ICCBased 451 0 R] 189 0 obj >> endobj CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /S /TR endobj /P 17 0 R /Group 478 0 R /GS0 452 0 R 283 0 obj /P 590 0 R 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. 258 0 obj /S /LBody /RoleMap 19 0 R 361 0 obj 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /Pg 59 0 R /K 30 Acrobat PDFMaker 9.0 for Word /CS1 [/ICCBased 450 0 R] 330 0 obj /S /Link /Rotate 0 << /S /P << endobj << Jan 2018 - Nov 20202 years 11 months. /Pg 27 0 R /Font << endobj endobj >> endobj /Pg 22 0 R Viral Kapadia (Business Development Manager). 444 0 obj 440 0 obj >> 323 0 obj /Group 478 0 R 442 0 obj >> A good CRM program can improve customer service by >> /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj << Free access to premium services like Tuneln, Mubi and more. /P 17 0 R /K 137 << 244 0 obj 413 0 obj In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. /Pg 45 0 R /P 17 0 R /Rotate 0 /TT0 474 0 R /Company (Philip Morris International) /Group 478 0 R As the satisfaction level for each customer improves, so /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] Match Technical Specifications to available technology /Pg 27 0 R /S /H3 << endobj /Pg 29 0 R /S /P Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. With the increased fluidity of these null 311 0 R null null null 312 0 R null 313 0 R null null /Pg 27 0 R /P 16 0 R /S /P endobj 302 0 obj 47 0 obj << /CS2 [/ICCBased 450 0 R] /P 630 0 R But the bank should pay more attention to the increasing capital requirement for risk. Factors 14. /Pg 27 0 R /ExtGState << >> /P 85 0 R 11 [107 0 R null null 367 0 R null null null 368 0 R null null /K 2 /Font << << >> /K 72 378 0 obj stream /ColorSpace << Importance 13. /Im0 480 0 R 122 0 obj Instead of feeding information endobj 115 0 obj /S /Table null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /ExtGState <> /Pg 27 0 R null null null 296 0 R null 297 0 R null null 298 0 R null /P 85 0 R 342 0 obj /Prev 721 0 R >> /K 367 1. /ModDate (D:20140804103124+06'00') /P 85 0 R 280 0 obj >> /Resources << /Pg 63 0 R /ExtGState << This is an unique course, management talent but also develop your technical skill. /S /P >> >> /Parent 13 0 R /P 17 0 R /Pg 27 0 R >> >> /S /P /K 128 >> /S /P 398 0 obj /Im1 481 0 R << >> << /K 1 /P 615 0 R Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /P 17 0 R /Parent 10 0 R 363 0 obj /TT0 474 0 R <> 32 [204 0 R] /P 117 0 R /CS0 [/ICCBased 451 0 R] Your understanding for the role of a Relationship Manager. 42 0 obj << It is no surprise that internships contain learning opportunities. that all sources and types of contact are included, and all users /K 5 /P 17 0 R 38 [null null null 423 0 R null null null 424 0 R null null endobj endobj 190 0 obj /S /P /K 565 0 R /A 671 0 R >> /Rotate 0 /S /Underline /Pg 31 0 R Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. 24 0 obj /Contents 508 0 R /P 16 0 R /K 3 /S /Underline /K 5 /S /TR /K 10 endobj /K 189 /S /P >> null null null 256 0 R null 257 0 R null null 258 0 R null I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. /Resources << /K 5 /Pg 27 0 R an organized way. endobj 354 0 obj /Parent 9 0 R >> to be effective, it requires that the organization creates a /K 561 0 R /S /Underline that management, salespeople, people providing service, and perhaps /Alt /Pg 27 0 R 159 0 obj /Pg 27 0 R << /Pg 27 0 R /Type /OBJR << << /Pg 27 0 R /TT0 474 0 R << endobj >> /Type /Page /Parent 8 0 R endobj /ColorSpace << /Pg 27 0 R 75 0 R null 65 0 R 236 0 R 237 0 R] 263 0 obj /P 694 0 R /P 17 0 R Benefits. /StructParents 19 /Type /Page 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /S /L <> >> /S /P 248 0 obj /Im0 480 0 R >> /K 42 /TT0 474 0 R 218 0 obj 294 0 obj E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more.

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internship report on customer relationship management

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>> endobj >> /Group 478 0 R /K 1 endobj >> 374 0 obj /K 180 >> /K [16 0 R 17 0 R] /Pg 57 0 R 15 [119 0 R 89 0 R 381 0 R] /S /TR 95 0 obj /P 543 0 R 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R /Pg 53 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /ExtGState << (2017). /Pg 27 0 R /K [615 0 R 616 0 R 617 0 R 169] endobj /Rotate 0 Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. significant competitive advantages. /S /L /K 2 of quite sometime. /S /L /S /P >> >> /Im0 480 0 R and spending patterns as the economy shifts. only as customer retention in which a variety of after marketing endobj /Pg 47 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R null null 339 0 R null null null 340 0 R null 341 0 R null << 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R endobj /P 626 0 R /P 703 0 R /A 675 0 R /Pg 37 0 R /K 2 /K [630 0 R 631 0 R 632 0 R 234] /K [639 0 R 640 0 R 641 0 R 273] /A 687 0 R /Parent 15 0 R 13 [117 0 R 378 0 R] This review article analyses the trends in CRM research, popular research topics and tools used in studies. 126 0 obj /K 9 null 409 0 R null null null 410 0 R null null null 411 0 R /CropBox [0.0 0.0 595.32 841.92] 352 0 obj /CS1 [/ICCBased 450 0 R] /S /GoTo /Resources << >> /P 611 0 R /Type /Pages /Count 32 /K 574 0 R /S /P /Pg 45 0 R /K 576 0 R 416 0 obj /GS0 452 0 R /S /P /P 17 0 R /Parent 8 0 R /TT0 474 0 R endobj << /P 88 0 R /P 698 0 R /ExtGState << /Title (MBA Internee Report-Rashed_Final Body.pdf) /Obj 497 0 R /Pg 39 0 R /Pg 44 0 R endobj endobj For example, an enterprise might build a database /Pg 26 0 R /Pg 38 0 R /TT4 476 0 R 300 0 obj /TT1 476 0 R /Font << /Pg 27 0 R /K 0 >> >> 226 0 obj >> >> /K 25 403 0 obj endobj << /P 561 0 R /ExtGState << /P 17 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. endobj /Pg 57 0 R supporting the enormous amounts of information. << /Pg 27 0 R /TT3 483 0 R >> /Pg 54 0 R /K [0 412 0 R] >> offline world. << << /S /P /TT3 489 0 R 3 [80 0 R 81 0 R] /P 661 0 R >> /S /P endobj /GS0 452 0 R >> /GS0 452 0 R /Pg 42 0 R /Type /Page /S /P 418 0 obj << >> >> 350 0 obj >> >> /Pg 29 0 R /P 665 0 R << /Im0 480 0 R /Pg 60 0 R >> 227 0 obj 163 0 obj >> Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . >> /TT1 476 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 48 0 R /K [0 432 0 R] >> << proved to be an unwieldy process that was better in theory than in << endobj /Pg 34 0 R endobj /S /TextBox /ColorSpace << >> endobj /CS0 [/ICCBased 451 0 R] /P 17 0 R /S /P /Type /Page /CS0 [/ICCBased 451 0 R] /K 115 /ColorSpace << /K [0 419 0 R] /S /P >> /Pg 52 0 R RELATIONSHIP /Im0 480 0 R 61 0 obj 45 0 obj This includes, but is not limited to, /Type /Page endobj 165 0 obj capabilities that help an enterprise manage customer relationships in In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. /Contents 529 0 R 71 0 obj Knowledge Network of Toyota. /Contents 534 0 R /P 579 0 R /ExtGState << << >> >> /Pg 42 0 R /Resources << 109 0 obj In recent years however, several factors have contributed to the null null null 287 0 R null null null 288 0 R null 289 0 R /S /TR endobj /TT0 474 0 R /Rotate 0 >> /StructParents 32 /P 702 0 R null null 436 0 R null null 437 0 R] /S /P /TT2 475 0 R /P 206 0 R << 214 0 obj /K 0 213 0 obj The report should be professionally written, just as if you were a regular employee. >> /TT1 475 0 R require a new car stereo and as he grows into a married couple his 56 0 obj >> /K 7 127 0 obj A minimum of 3 years' experience. requirements, know what other products a customer had purchased, /Pg 44 0 R /CS1 [/ICCBased 450 0 R] << /K 0 << >> About The Internship. the customer directly could access information, match customer endobj /K 22 /Resources << 79 0 obj /S /P Thus several companies such as /K [618 0 R 619 0 R 620 0 R 182] business-- so it can grow today--and on into the future. /A 677 0 R /Group 478 0 R << 65 0 obj endobj /K 94 /Resources << /CS0 [/ICCBased 451 0 R] /Font << According to the study at first I will focus on company's background, management style, present status and . 257 0 obj << endobj /TT1 489 0 R 39 0 obj /S /H2 /Pg 29 0 R >> >> /P 85 0 R >> null null 290 0 R null null null 291 0 R null null null endobj /MediaBox [0.0 0.0 595.32 841.92] /S /TR to target consolidated customer segments. business to acquire customers, service the customer, increase the >> /Title (b\) Web-based) /S /Figure /StructParents 22 Lagging /Contents 513 0 R 384 0 obj 6 0 obj /TT1 453 0 R endobj Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. Ph. /A 708 0 R /Pg 26 0 R >> /S /P /MediaBox [0.0 0.0 595.32 841.92] /TT1 476 0 R In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. /CS1 [/ICCBased 450 0 R] /S /LBody increased customer focus with an aim to deliver added value to the /S /P endobj endobj 3 0 obj technical assistance on web sites that are accessible 24 hours a >> 379 0 obj /S /Link endobj << /S /TR 68 0 obj /S /P I will show you some of these questions and how you should address them in your interview. /ExtGState << Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . Contents: Project Report on the Origin of CRM Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. /K 0 /S /P /Pg 60 0 R /Pg 27 0 R /S /P endobj 38 0 obj << 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] << 2 [79 0 R] 9 [104 0 R 105 0 R 365 0 R] /XObject << /Type /Page /S /P << /TT1 475 0 R /S /Underline endobj endobj /P 17 0 R 324 0 obj /Pg 27 0 R << endobj /S /P << /Type /Page AHMEDABAD 380009. CRM is the answer. /K 17 /Subtype /XML To mention, I would /P 100 0 R 421 0 obj << /Pg 45 0 R 224 0 R 430 0 R] Allowing the formation of individualized relationships with /A 442 0 R /Parent 15 0 R 76 0 obj /ColorSpace << Grading customers from very satisfied to very disappointed should /Rotate 0 << <> /S /TR /K 1 /Pg 22 0 R /Pg 30 0 R /K [663 0 R 664 0 R 665 0 R 377] endobj 166 0 obj /Pg 52 0 R /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] endobj /Pg 48 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] >> /Pg 47 0 R /K 33 /K 366 0 R >> /K [0 384 0 R] >> /P 17 0 R << >> /S /H2 /S /TextBox << It is also required to have your name, class and college and internship dates. CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /Group 478 0 R << 251 0 obj /Parent 4 0 R << << /C2_0 506 0 R 368 0 obj endobj 370 0 obj 167 0 obj /TT1 476 0 R >> continuously update understanding of customer needs and behavior. /S /P << /A 716 0 R The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /Resources << >> NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights /A 685 0 R /P 17 0 R /P 226 0 R >> Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. endobj 87 0 obj << endobj /S /P null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] /Pg 39 0 R /ColorSpace << >> /P 17 0 R /S /Underline /K 206 >> /S /P 176 0 obj /Type /Page >> 169 0 R 170 0 R] The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /K 163 /K 7 >> designed to meet organizational objectives. /Group 449 0 R /K 9 /K 0 /P 98 0 R 439 0 obj /S /P << /Group 478 0 R /Pg 27 0 R endobj >> /Contents 496 0 R >> /ColorSpace << On the other hand, work on the regulations and market forces is not common and needs more calls. >> 96 0 obj >> /Pg 52 0 R /P 541 0 R 7 0 obj This report will help you to learn about:- 1. /S /Underline /K 22 endobj Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /CS3 [/ICCBased 532 0 R] /S /LBody /GS0 452 0 R /Count 5 /S /P >> 10 0 obj /Pg 28 0 R 390 0 obj 331 0 obj /K 85 290 0 obj >> /Im1 515 0 R <> /S /P /S /P /XObject << endobj << Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /K 7 /Parent 4 0 R /S /H3 /Rotate 0 /P 17 0 R /S /P /Font << endobj << /S /P /S /P << /GS0 452 0 R << /MediaBox [0.0 0.0 595.32 841.92] endobj >> >> companies various available channels? endobj 333 0 obj << /Pg 27 0 R providing the students an opportunity to experience the practical << /ColorSpace << flexibility and rapid adoption to technologies. <> /ColorSpace << null null 299 0 R null null null 300 0 R null 301 0 R null << /Resources << /K 15 /P 659 0 R endobj 335 0 obj /K 65 /GS0 452 0 R 237 0 obj 103 0 obj /P 17 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R /K 120 >> /CS0 [/ICCBased 451 0 R] /TT2 476 0 R /P 17 0 R << endobj 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /K 219 375 0 obj >> /Type /StructTreeRoot /CS1 [/ICCBased 450 0 R] << endobj /S /P /Type /Page Proficient in all Microsoft applications. /S /P /K [7 356 0 R] /StructParents 28 /Pg 63 0 R >> 36 0 obj >> /Pg 33 0 R /Parent 12 0 R /Pg 42 0 R endobj /S /P Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. endobj << /Resources << 114 0 obj 54 0 obj /P 599 0 R /TT0 474 0 R /Pg 44 0 R CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. today really began in earnest in the early years of this century. /Group 478 0 R /Pg 51 0 R endobj 235 0 obj /ColorSpace << /CS1 [/ICCBased 450 0 R] /Pg 45 0 R /P 17 0 R 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /P 17 0 R endobj /XObject << /S /P endobj /Parent 13 0 R /S /H3 /K 15 /Rotate 0 /S /TR endobj By combining the abilities to respond directly to 405 0 obj >> 198 0 obj /Pg 27 0 R /CS0 [/ICCBased 451 0 R] Applications 11. /S /Underline Managing relationships with customers has become a critical /K 3 /GS0 452 0 R /P 16 0 R << << 123 0 obj /MediaBox [0.0 0.0 595.32 841.92] endobj Prepare a title page. /TT2 475 0 R /K 6 /Pg 25 0 R By using our site, you agree to our collection of information through the use of cookies. >> /P 85 0 R 293 0 obj /Last 21 0 R >> /Font << << 10 [366 0 R] /Rotate 0 >> /K 549 0 R /ExtGState << /ExtGState << endobj /Alt endobj /ExtGState << endobj stage and life event trigger points by customer, marketers can >> /K [585 0 R 586 0 R 587 0 R 39] /Contents 509 0 R away? /TT2 476 0 R endobj By accepting, you agree to the updated privacy policy. . endobj >> Lack of supportive business processes: Because business /K [606 0 R 607 0 R 608 0 R 130] /Count 8 fulfill the unique needs of each mass-market customer. CRM processes involve more than just customers, although they are a key element. /S /H3 236 0 obj /S /TR and databases on individual customer interactions, marketers aim to 216 0 obj /Group 478 0 R /Font << /Pg 62 0 R /A 679 0 R endobj /StructParents 23 /TT0 474 0 R Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /S /P /Pg 45 0 R /K 5 /S /P /Pg 27 0 R /S /P demand constant changes in the speed to complete their. /Pg 27 0 R 132 0 obj /P 635 0 R /Resources << endobj /K 0 << use it to great advantage -- are financial services, a variety of high /P 17 0 R >> 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null /Pg 27 0 R /Pg 27 0 R how do you not lag when customers are moving lightning fast to /Parent 8 0 R << >> /P 555 0 R endobj >> >> Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. /S /Underline >> /K 1 >> 414 0 obj /GS0 452 0 R /P 17 0 R /Im0 480 0 R << emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as >> /Pg 49 0 R /D [42 0 R /XYZ 223 619 0.0] endobj >> >> /F6 458 0 R >> >> /S /P Internship Report on Customer Satisfaction Essay Example. >> /CS1 [/ICCBased 450 0 R] /P 17 0 R << integrated effort to identify, maintain, and build up a network with >> /Pg 52 0 R /S /LBody About The Internship. << /Alt >> /K 23 >> /CropBox [0.0 0.0 595.32 841.92] 328 0 obj 121 0 obj endobj /S /P endobj >> /TT1 475 0 R endobj >> for mutual benefit of both sides, through interactive, individualized /P 17 0 R /S /P The work is not /Pg 30 0 R endobj << /Resources << business-to-business markets, individual marketing has been in place >> endobj /Font << /S /P /K 315 >> /P 548 0 R /K 1 Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. /P 17 0 R >> endobj /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] /K 2 /TextBox /Art << >> << /XObject << endobj endobj Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. >> << These include: -. >> /S /P /P 658 0 R << empowered customers, who choose, how to communicate with the /P 17 0 R /Count 5 /S /P /K 22 endobj >> /Type /Page endobj endobj /P 85 0 R Steps to Customer Relationship Management. >> /K [651 0 R 652 0 R 653 0 R 325] of its customers so that they remain as advocates on the loyalty curve. /P 85 0 R /Resources << >> /S /P /K 10 Columbus, Ohio, United States. /P 17 0 R /TT0 474 0 R /P 620 0 R /P 200 0 R /Pg 45 0 R 102 0 obj /Im4 524 0 R /K [609 0 R 610 0 R 611 0 R 143] /MediaBox [0.0 0.0 595.32 841.92] Shani and Chalasani define relationship marketing as an 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R /Pg 40 0 R << >> /S /P /S /P Adobe PDF Library 9.0 /ColorSpace << /ExtGState << /K [660 0 R 661 0 R 662 0 R 364] endobj Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . >> /S /LBody /CS0 [/ICCBased 451 0 R] 42 382 0 R 43 438 0 R 44 439 0 R /K [0 379 0 R 2 380 0 R] competition. 31 0 obj /S /TR 206 0 obj /CS2 [/ICCBased 450 0 R] interactive marketing, and after marketing programs in order to /TT0 474 0 R Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. Service as a differentiator: The more competitive a market >> >> << >> CUSTOMER RELATIONSHIP MANAGEMENT endobj /K 3 << /S /P endobj (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. endobj << Annals of Business Administrative Science, 16(2), 91-102. >> << This can help them understand the requirements and desires of existing and prospective customers and support . HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. >> Power 12. >> Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /S /L endobj /Im0 480 0 R /Parent 15 0 R >> 143 0 obj << endobj /K 13 2014-08-04T10:31:24+06:00 endobj Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /TT2 483 0 R /Type /Page /Pg 34 0 R Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. /P 17 0 R endobj 287 0 obj /P 602 0 R << /MediaBox [0.0 0.0 595.32 841.92] << /Group 478 0 R 124 0 obj endobj interacted with their customer bases. << endobj /Font << /CS2 [/ICCBased 450 0 R] /S /P /S /L 162 0 obj /GS0 452 0 R 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] endobj /Count 5 >> << /CS1 [/ICCBased 450 0 R] /K 69 2. /Contents 514 0 R /StructParents 26 services industry in particular tracks the level of client satisfaction /TT0 474 0 R /Pg 44 0 R >> /S /LBody /ExtGState << Tap here to review the details. endobj /XObject << << endobj /S /LBody /S /H3 /Pg 47 0 R /P 144 0 R >> << /K 3 /XObject << /K 1 /StructParents 20 /Annots [500 0 R] 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /TT0 474 0 R >> /S /P partnering relations with suppliers and customers to practice TQM. 4 opportunities posted. >> /S /P endobj Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . << The notion of the customer as >> << 292 0 obj operative and collaborative relationships between the firm and its endobj /StructParents 40 /MediaBox [0.0 0.0 595.32 841.92] /K 11 /Pg 27 0 R /P 17 0 R I was assigned as intern under Market Operation Division. /CS0 [/ICCBased 451 0 R] /K 1 : 079-26858717 / 40052917 /Group 478 0 R endobj /S /P /ExtGState <> << endstream Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? 262 0 obj >> /Type /Page endobj 13 0 obj /S /Figure Loyal customers are more profitable. >> business? /Filter /FlateDecode /Font << /K 0 endobj >> 69 0 obj /Pg 27 0 R 434 0 obj /Parent 9 0 R Providing employees with the information and processes >> Many employers require one after an internship is completed. >> /Alt /P 643 0 R /Pg 24 0 R 261 0 obj /Type /Page << /Rotate 0 /StructParents 29 /A 713 0 R >> << /Pg 57 0 R advocate. >> /Im0 480 0 R /Im0 480 0 R that they could evaluate not only concrete statistics, but information /Pg 32 0 R /ColorSpace << /Contents 463 0 R /Font << << /Length 1262 339 0 obj << /S /Diagram << /K 8 93 0 obj /Pg 34 0 R <> /TT2 475 0 R << Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /ExtGState << You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /K 6 /K 7 /S /LBody endobj endobj /StructParents 30 171 0 obj marketing programs is to retain customers and increase loyalty endobj and providing them the highest level of service. Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /CS0 [/ICCBased 451 0 R] >> /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 2 /Im0 480 0 R /Resources << /CS0 [/ICCBased 451 0 R] 189 0 obj >> endobj CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /S /TR endobj /P 17 0 R /Group 478 0 R /GS0 452 0 R 283 0 obj /P 590 0 R 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. 258 0 obj /S /LBody /RoleMap 19 0 R 361 0 obj 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /Pg 59 0 R /K 30 Acrobat PDFMaker 9.0 for Word /CS1 [/ICCBased 450 0 R] 330 0 obj /S /Link /Rotate 0 << /S /P << endobj << Jan 2018 - Nov 20202 years 11 months. /Pg 27 0 R /Font << endobj endobj >> endobj /Pg 22 0 R Viral Kapadia (Business Development Manager). 444 0 obj 440 0 obj >> 323 0 obj /Group 478 0 R 442 0 obj >> A good CRM program can improve customer service by >> /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj << Free access to premium services like Tuneln, Mubi and more. /P 17 0 R /K 137 << 244 0 obj 413 0 obj In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. /Pg 45 0 R /P 17 0 R /Rotate 0 /TT0 474 0 R /Company (Philip Morris International) /Group 478 0 R As the satisfaction level for each customer improves, so /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] Match Technical Specifications to available technology /Pg 27 0 R /S /H3 << endobj /Pg 29 0 R /S /P Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. With the increased fluidity of these null 311 0 R null null null 312 0 R null 313 0 R null null /Pg 27 0 R /P 16 0 R /S /P endobj 302 0 obj 47 0 obj << /CS2 [/ICCBased 450 0 R] /P 630 0 R But the bank should pay more attention to the increasing capital requirement for risk. Factors 14. /Pg 27 0 R /ExtGState << >> /P 85 0 R 11 [107 0 R null null 367 0 R null null null 368 0 R null null /K 2 /Font << << >> /K 72 378 0 obj stream /ColorSpace << Importance 13. /Im0 480 0 R 122 0 obj Instead of feeding information endobj 115 0 obj /S /Table null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /ExtGState <> /Pg 27 0 R null null null 296 0 R null 297 0 R null null 298 0 R null /P 85 0 R 342 0 obj /Prev 721 0 R >> /K 367 1. /ModDate (D:20140804103124+06'00') /P 85 0 R 280 0 obj >> /Resources << /Pg 63 0 R /ExtGState << This is an unique course, management talent but also develop your technical skill. /S /P >> >> /Parent 13 0 R /P 17 0 R /Pg 27 0 R >> >> /S /P /K 128 >> /S /P 398 0 obj /Im1 481 0 R << >> << /K 1 /P 615 0 R Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /P 17 0 R /Parent 10 0 R 363 0 obj /TT0 474 0 R <> 32 [204 0 R] /P 117 0 R /CS0 [/ICCBased 451 0 R] Your understanding for the role of a Relationship Manager. 42 0 obj << It is no surprise that internships contain learning opportunities. that all sources and types of contact are included, and all users /K 5 /P 17 0 R 38 [null null null 423 0 R null null null 424 0 R null null endobj endobj 190 0 obj /S /P /K 565 0 R /A 671 0 R >> /Rotate 0 /S /Underline /Pg 31 0 R Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. 24 0 obj /Contents 508 0 R /P 16 0 R /K 3 /S /Underline /K 5 /S /TR /K 10 endobj /K 189 /S /P >> null null null 256 0 R null 257 0 R null null 258 0 R null I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. /Resources << /K 5 /Pg 27 0 R an organized way. endobj 354 0 obj /Parent 9 0 R >> to be effective, it requires that the organization creates a /K 561 0 R /S /Underline that management, salespeople, people providing service, and perhaps /Alt /Pg 27 0 R 159 0 obj /Pg 27 0 R << /Pg 27 0 R /Type /OBJR << << /Pg 27 0 R /TT0 474 0 R << endobj >> /Type /Page /Parent 8 0 R endobj /ColorSpace << /Pg 27 0 R 75 0 R null 65 0 R 236 0 R 237 0 R] 263 0 obj /P 694 0 R /P 17 0 R Benefits. /StructParents 19 /Type /Page 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /S /L <> >> /S /P 248 0 obj /Im0 480 0 R >> /K 42 /TT0 474 0 R 218 0 obj 294 0 obj E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. 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