the realreal customer service

Plattsburgh, NY, DiscoPink boxes, APO/FPO address, and most of the U.S. Right?? I bought a fake dior bag, of course from the real real before researching about this site, a third party help to confirm its fake. fashion, fine jewelry & watches, fine art and home. You have been warned. Before the appointment she had me send in photos so they could be reviewed before the meeting. I noticed the GGDB sneakers had been processed such that they were assigned an item number, so I responded to Renee's email double-checking that the sneakers were indeed being returned to me, and she emailed back confirming they'd be returned to me. This is true whether you are a buyer or seller. This is another example of why I will not consign with TRR again-I cannot trust TRR to not damage items by carelessly punching holes through items to attach their security tag which could easily be placed through the brand tag without damaging items. TRR needs to understand that it's a bad look to engage politically or promote its sexual beliefs. I have to tell this story as I am out thousands of dollars and to the point that I have to retain a lawyer. So far, I really enjoy the site. This online consignment company provides its customers with many benefits for both shopping and selling products through their website. I asked for a refund and they would only give me a partial refund and partial store credit. Packages were delivered incorrectly, and even though I tried to contact OnTrac they told me to speak to the vendor. And the other clothes I consigned were put up with equally low price tags. I could see the price they were going to list for, and I decided I wanted them back. I also love how theRealReal ships with minimal/reusable packaging and no tissue paper. You ha to call and hear the same story, no follow up. On Jan. 10, 2022 at 1:40 PM, Renee from TRR customer service responded to my request stating that she'd processed the request, and items should be returned in 2-3 weeks. What I found upon inspection: They took photos in such a way that I couldnt see the interior of the bag or the logo clearlyI called them back and the guy said all he could do was give me a $10 credit that I had 7 days to use on the site..are you SERIOUS?! You are supposed to get a call back within 24-48 hours. Then I asked to see what my jewelry items would be listed for prior to them going live on the website. Minus 20% permanent discount, 60% of that, I receive a whopping $312. Yes, the other reviewers are 100% on point: their new pricing tiering makes no sense, you're better selling things on other platforms. I talked to a customer rep as well. I will contact the BBB, and any other consumer fraud division, I can. February 18th I received my order and it was a wrong item. By the third time I finally spoke with someone who told me it was too late for a return. The rude associates just disappear and leave me waiting with no response. They claim that they employ an army of experts who do this for a living and stand behind everything they list.except, apparently, my KNOCK-OFF bag! They assign you a concierge, who meets with you and seems lovely and tells you everything takes 2 to 3 weeks. I recently sent them 9 more items and they acknowledged receipt. One person tells you one thing and someone else says no thats wrong its this. All shipments are insured, there is plenty they can do, they just dont eat to. I am even thinking of taking legal action against them. No response. Additionally, when I write to TRR to address this problem, they simply say "return it with the RMA attached" to their email. Richmond, BC, Madalina Tudor Here is an example of their work: I had a silk Dolce and Gabana blouse with tags around $1,000. It takes FOREVER to get items listed. Takes forever to correct. As Affirm is a third party, we do not have access to any of that information so it is secure with Affirm. I ordered a dress for an event and the dress I received was not the one I ordered. It looks like TRR dies not want to make money. I have to agree with so many others here and warn - do not consign with these con artists. Apparently they DO NOT wipe down or clean anything before they send it out. Also for many types of goods, they will destroy the counterfeit goods and give you a letter stating they have done so. They finally sent a return label for me to return the incorrect dress and now after 3 weeks of me contacting customer service, they have still not found the dress I ordered. Canby, OR, Gloria Shammas Being a 'VIP' client, I have sold items through them for at least 5 years. The dress, which originally retailed for $700, went directly from the Carolina Herrera shopping bag to the Real Real. If you are a The RealReal - Buy+Sell Luxury customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The RealReal - Buy+Sell Luxury. I know that whenever I order something from The Real Real that the item will arrive in a timely manner and be "like new". THEY'VE JUST LOST MY RETURN ITEMS and don't want to return my money back! I left my number for a callback that never came. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and womens luxury fashion, fine jewelry, and fine art. The packaging was awful. They claim they will have to do a investigation and can take up to 14 days for a conclusion. I honestly question whether they will remain a viable company. Most times, this is for new customers who have never shopped with us before, orders with vastly different billing and shipping information, or are international customers with unverified credit cards. I will never sell with them again. Which means I will roughly make $18.00 back. Lake Worth, FL, Shelley Terrible customer service. I will NEVER do business with them again! I purchased an Ebel watch that was supposedly in good condition and also evaluated by a horologist and that it met time keeping standards. Prom season is here, and you deserve to look and feel amazing for your big party! Each time I fought to have the price increased, the item sold at the higher price. They are super slow to respond and rarely rectify an issue. There are so many resale shops that offer really good product. I see no reason listings should take 2,3 or 4 weeks. I do NOT recommend selling through TRR. What??? Purchased a dirty, filthy Chanel handbag for $2000. The Consignor Relations position is where the true potential is. I shouldve conducted my own due diligence before securing my order with The RealReal. They mislabeled and wrongly priced half the items I sent in and it has been hell trying to get it adjusted. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Completely inaccurate info.. We are sorry to hear of your concerns. Will not do business with them again. 6 months!!! I decided to consign my Golden Goose Deluxe Brand (GGDB) sneakers withThe Real Real (TRR). Shipping and tracking is fast and prompt. Hi Frank, I called customer service/ I told me I will receive my refund in 2-3 days which never materialized. Their quality control and return policy is terrible. I regret sending them my property, I regret believing that wench who lied to me and called me and emailed me and texted me. This is my "go to" site when I am looking for anything before deciding to buy new. Your real card info stays hidden. There is no Customer Support anymore. The Real Real is a fraudulent business. You have to have the patience of going through the racks virtually or physically. my dad was asked his ss just for them to verify a purchase? The customer must then after receiving their authorization number, return the purchase within twenty-one days of the shipment date. Best Company never modifies, suppresses or deletes user reviewsunless they are being investigated 5. With a More. I bought a still very expensive expensive no return sale item (a platinum diamond brooch/pendant ) that I needed to return because the description failed to disclose the actual pin mechanism lock was broken and the retracted pendant mechanism was also broken! DO not work with this company. I am so upset, I have asked that some of my items be returned as I'd rather keep them or sell them on Poshmark. Then I got an email that I received money back ONLY for ONE ITEM (the cheapest one in the return parcel). Do not buy from them! Clearly I went so mad and frustrated I called customer service and they didnt meet my expectations!!! In my case, I bought a Louis Vuitton bag and when it was received it was not in the condition advertised or the photos did not highlight the real wear of the bag and they refused to make a refund or credit. I bought 3 Lanvin dresses but wanted to cancel my orders within 5 minutes after I've placed them because I've realized the international shipping cost was a lot! MN, MKS The service is used when a consigner has more than ten designer items and a Luxury Manager will be sent to pick-up the items at no cost. Then its hard to contact and catch them! See our How We Rank page for more It was such a slow process to get my refund money back that I don't know if I'll be ordering again. He gave me a long lecture about how funds can have hiccups without showing any empathy that I still haven't gotten my refund back. They only promote their favorites and hire their friends who are not competent and cannot fulfill their roles. I mean, itd make people think twice before committing to their purchase. I was told that it was final sale and I could only resell them. The quality is always better than expected. She is available from 9am to 6pm (EST) and of course you can reach us via email at: customerservice@therealreal.com. Overall, I have done very well consigning items on The Real Real for the past year. The company has a difficult time producing pleasing customer reviews. He didnt seem to understand that I dont trust The Real Real anymore since I received a counterfeit bag that THEY claimed was an AUTHENTIC Tods and obviously was not. And finally did nothing to rectify this issue or even apologize to me when I called the company to report this issue. It took ages to connect to one of their customer service staff. Zero bubble wrap, tissue or anything else! Please see below the copy and pasted messages: I bought Berluti sandals from this website, and I was very lucky to own the same thing in smaller size. Tip for consumers:DO NOT SELL OR BUY ON THE REALREAL. Every time I have bought online, the items have never come in the condition listed on the site, resulting in me asking myself: okay, can I live with this? Most often, I just dont go through the hassle of returning. This compensation does. Each item sold goes through an authenticity process where it is evaluated by an in-house team of experts in each respective field. Not only is that false, I will recoup a big $24! Do you know what my earnings are? We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Cedar Rapids, IA, Ana Deskins $639 for a $1400 bag! Secondly, they KNEW it was counterfeit and purposely posted obscuring photos of the bag to further mislead the buyer, me. According to its website, it is the leader in authenticated luxury consignment. I tried using their chat (online and via phone). If that was not enough stress, I spent 2 hrs texting with their customer service because you cant ever get anyone on the phone. Gain trust and grow your business with customer reviews. When my items were finally published on the site, I was shocked to see how little they sold my clothing for! As a loyal customer who's been shopping and consigning with TRR for years, I cannot put into words how upset and downright scammed I feel over their business practices. Horribly disappointed in the pricing. Their name should be changed to the REAL GREED! I spent 50 minutes several times on the phone still no result. If I can give this company -0 this is what they deserve I have a lady coming to my house no sense of luxury she doesnt give the price on spot and no follow up at all plus she never mentioned that there is a 20% on shoes or clothing I find out after they list the items basically they told you you are getting 60% but in fact you are getting 40 % they are not honest at all they care to get the items and sell them with a low low price my items were never used in tag terrible terrible to consign with this company never again no follow up and the price they sell the items is peanuts I dont recommend the real real. Brand new, with tags never worn, most of the skirts are priced bellow $100 regardless of what it is. I will be reporting the Real Real to the Federal Trade Commission for fraudulent practices as well as to the Better Business Bureau. An Equipment silk blouse with sales tags attached sold for $40 for which I receive $12! After 10 days wait of processing and seeing the prices assigned I pulled my items. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. The first person who answered was talking so fast I couldn't understand what she was saying. Consign and buy at your own risk!!! The bag itself should have made a wonderful impression, but instead it was kind of sad looking. Rome, NY, Klara V "I have raised the concern to the concerned department to get it sorted as soon as possible I've called and whomever handles the customers via phone, sounds like they hate life. I can provide four other examples that are at least as bad as this one. This is the last time I will purchase anything from the Real Real. The RealReal reviews have taken a negative hit as a result of these difficult processes. This is a wonderful fake and scamming website.Please dont buy anything on this website or app. I kid you not, I received 15 separate boxes sent via UPS all of which required a signature. I am a consigner and a buyer at TRR. NEVER CONSIGN WITH THEM. The Shipping and Handling procedure on The RealReal's website is anything but user-friendly. But there is an issue when there are consistent inconsistencies. It was not keeping time. This site combines so many things I love: designer brands, incredible prices, amazing service and an artful display, all in an easy to use format that has me coming back for more again and again. I think it is insiders who buy the best items at dirt cheap prices they assign themselves. I brought 5 pair of shoes on February to Brentwood location. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. And say oh well sorry when you lose over $1000 on a high end designer item. The products are not original and certificates are fake. Their claim that they provide a safe and reliable platform for buyers and sellers of luxury items is absolute hogwash. They can then increase their profits by selling more merchandise, once they reach 7,500 in annual sales their earnings are increased to seventy percent. Right? Please be very cautious in considering to do any business with this firm.. Don't use the Real Real, they put very low prices on your designer stuff and take this whole difference and percentage to them, not bad for them! We will ask for some sensitive and personal information for the purposes of verifying the identity of the purchaser but we will not ask for a Social Security Number. There seems to be absolutely no repercussions for dishonest sellers so why bother when you might get a piece of garbage. A runway piece should not be price the same as a brand no one ever heard of. Territories. Sacramento, CA, s karasch They do. They have professionals on staff including gemologists, horologists, and art appraisers to ensure that luxury goods sold are authentic. With pushing they agreed to a return for store credit. But different. I have been shopping at The Real Real for the past five years. Affirm is a third party company we work with that offers financing on purchases. How often do you get a raise at The RealReal? If you get a reply, which is always late, 100% of the time, it doesn't address the concern until you repeatedly insist that they send you something other than a generic message on some related topic - not your issue. I reached out again and was told I would receive a 7 day $25 courtesy credit. The company has things to work on and in the future could be a perfect destination for luxury merchandise. FRAUD! And on a buyer's note, who the heck charges a flat rate shipping fee of $13. Any discounts you receive are taken off the original price first, rather than the sale price, so you don't actually wind up getting the percentage off that is advertised. The RealReal has been in business a short four years and has rapidly grown into the leader of authenticated luxury consignment. would love another outlet but What happened to this business Please allow me 24-48 hours to get it solved" Overall I wish there was better compensation, better vacation benefits and better growth opportunities. 2) sent some returns recently and some of the items were not acknowledged as received and hence not refunded. Informed her twice that my account does not indicate anything she is reporting. rights reserved The company is getting worst. We receive compensation from some of the companies on our site. I won't be shopping with TheRealReal again. Yes, they have their issues but they are a lot more serious and hard work is expected and rewarded. Staten Island, NY, Helen Hackworth I believe these are due more to carelessness and hurried processing rather than attempts to con customers. At least 2 stains, a small hole at the front center, extensive pilling so it looked like worn out trash. All user reviews submitted to Best Company are subject to screening and approval.

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