rothy's customer service chat
rothy's customer service chat
Rothys made a name for making shoes out of recycled plastic. To keep you and our team safe and healthy, weve put a few additional safety measures in place. I ordered the dark red ones last year but have been saving them to wear when we go back to the office. Shipping cost will be added at checkout. Hi guys, my name is Kara. As someone who values style and fashion, but also NEEDS to be comfy at the same time, packing for trips can be difficult. THE PAIR I WANT IS SOLD-OUT, WHAT CAN I DO? I love my Pointed Toe Flats. So I like that your shoes can kind of be that Pop of color in your outfit. Most helpful although you and I have totally different tastes in what looks good Those pointed ones are absolutely awful and cant imagine anyone willingly wearing them from an aesthetic point of view. All you need is an order number. Oh how strange they didnt refund you after a few months of year. And Saturday & Sunday, from 5am to 6pm PT. Depending on the trip, Robin and I clock a LOT of miles and my Rothys are probably the most comfortable shoe Ive ever taken with me. Once you receive a shipping label, please ship the order back to us within 14 days of requesting the return. Yes, Birdies will stretch and mold to your foot. Id probably wear them almost every single day because theyre very, theyre very sleek looking, which I like. . Voila! Most of them after tax and stuff kind of sit around the $150 Mark, which is a lot for shoes. I would LOVE to hear your thoughts on Rothys, especially if you own a pair of boots or loafers (maybe I jumped to quickly to not recommend them?) But to each their own. I wash them in Persil which I think is a detergent that removes a lot of bacteria, stains. This could pose a problem if they are your only pair of shoes on a trip, or you need them quickly for work. So these are freshly laundered rallies. Tell a friend about Rothysand youll both get $20 off your next purchase. You can also reach via their contact phone number: 415-737-6849. Thanks for your patience. I imagine if I had a white or cream pair of flats, they would be too stained to wear at this point. We strive to make our site accessible to everyone - you can find our Accessibility Statement here. (Optional) Attach a photo with your reply. So I would say the styles are kind of hit or miss, but I really like the points. They also have cute stickers as well. According to their website, they say they have turned over 37 million plastic bottles into thread for their shoes. Im needing an inexpensive shoe for Paris that can be dressed up or down. Sign up to be notified. With carrier transit times and delays out of our control, were unable to guarantee delivery timeframes right now.Free U.S. ground shipping: Your shoes are estimated to arrive within 3 to 8 business days with current transit delays. I received a pair of birdies as a gift, how do I return or exchange them? Speaker 1: (04:28) If youve had a bad experience or a good experience, leave a comment below so everyone can see what everyone says! Expedited Shipping: We charge $25 and you should expect your shoes to arrive within 2 to 3 business days. Please be aware that, because of increased health and safety protocols at our warehouse and in deliveries nationwide, your delivery time may be affected. Can I contact Rothy's through Facebook, Twitter or Instagram? I find that helps clean up my lighter shoes. Here's a list of 's social media pages you can try: You may find additional ways to contact on their website. PS I wrote this post and then the next day Rothys launched The Maryjane style which is the Point but with a bow. We make returning and exchanging styles safe and seamless. Yes, if a product is available for pick-up at our San Francisco store location you will see the option to select Pick Up as a delivery option at checkout. I dont think thats normal wear and tear at all. Um, I have, as I said, Ive walked over 10 miles in these shoes. So theyve saved over 37 million plastic bottles from ending up into our oceans, which is awesome. We appreciate your patience and truly value your business. Im ordering flats in scooter red to round out my blue and white travel wardrobe for Italy. Hi, its great to have you here. How can I chat live with a Rothy's customer support rep? We will email you a shipping confirmation with your tracking number as soon as the order is sent. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Input your search keywords and press Enter. Shein Review & Haul (Are They Scamming You On Fashion? Please read here for additional information if you have existing Catch credits. They go with a lot of different types of outfits and through so comfy. Enter your email and we'll send you a link to reset your password. Your order may experience a shipping delay. Your shoes should be clean and looking brand new. Your order may experience a shipping delay. They also have sustainable packaging and claim to own their factories, which means they can have full control over waste and are moving towards being zero waste. Knoji is a social discussion platform that's 100% free to use. Please reach out tohelp@birdies.comfor further questions or needs. Are they *actually* machine washable? Speaker 1: (03:37) Were here to help. Ive had mine for a couple years now and have walked all over the world in them and theyre still holding up just fine. I really cant think of any other style. I tried to order a pair of the loafers and the square toe and the sizing is different for me in those styles. They also use Merino wool, which is the same type of high-grade wool that Allbirds uses for their shoes. >> Got a question about Rothys that you need answered quickly? Full details on our discount terms & conditions are available on the Birdies Discount & Promotionspage. Designed to take you everywhere, Birdies shoes combine elevated style, ultimate comfort, and everyday versatility. Our Digital Gift Card arrives to the recipient via email, either instantly or on the date selected by the gift giver at time of purchase. They did stain so I wore them sporadically after that. Speaker 1: (02:45) However, we do not currently provide a return shipping label for orders from the UK or Australia. Because of the customization on these shoes, monogrammed Birdies are also final sale, and we cannot offer returns or exchanges unless there is a product defect. At Rothys, we know theres a better way to do business, and it starts by putting the planet and its people first. So for me, the Flame color was the perfect addition to my suitcase. Cant recommend enough. Zero risk. Our 7 layers of cushioning mean they feel like slippers on the inside. I have 2 pairs of Rothys and absolutely LOVE them. I really do love my The Point flats, despite being permanently stained. Ill give The Flat a go as they are much more stylish and functional for day to day wear. If you process an exchange, it is possible that by the time your return reaches us, the new item may be out of stock. 2. As I mentioned, I got my Rothys about a year ago and have been wearing them and testing them out so I can bring you the inside scope. Leave a comment below or DM me on Instagram @thewhimsysoul and Ill be happy to help! But the shoes are only a couple of months old, and now not wearable. Um, I dont know much about that industry, so I cant say if thats super sustainable or not, but I do know from their website and some digging around that they own their factories that make the shoes and that so they can have really full control over the waste and theyre moving towards a zero waste model, which is really great. I think it may just be my foot. We recommend sprinkling the inside with baking soda when they get a bit dirty. Given all of the comfort features built into Birdies, they will mold to your feet over time. Whether it's a behind-the-scenes look at our latest launches, updates on our sustainability efforts or even the latest happenings in stores, were always here to share whats going on with our community. Thats cute. And one of the portfolio cases. You can contact us Monday to Friday, from 5am to 9pm PT. Birdies charges all applicable sales taxes based on an order's shipping address. Womens, this also lifestyle travel blog, so that means I do a lot of living and fashion content as well as travel content and I absolutely love when those two collide. Birdies fit wide and narrow feet. Join the waitlist and well notify you when IF SO, HOW WILL ORDERS TO THE UK BE SHIPPED? this product is back in stock. If this is the case, a refund will be issued back to the original form of payment. Do NOT put either component in the dryer. And we definitely dont want that. We are always here to help. I referred my friend, when do I get my credit? Save my name, email, and website in this browser for the next time I comment. So yes, theyre worth it, but only if you get the right styles in the right colors before you head out. Theyll stretch out a little bit and form to your feet after a few weeks of wear. Rothys worth it. Ive never been able to get my flats clean, no matter how many times I wash. They are SO dang cute. (Optional) Include a photo to illustrate your review of Rothys' contact information. Sign up to be notified. To get your orders to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK 135 and under. At this time, we do not offer exchanges on international orders. Were here to help. Are there currently any delays with shipping? And we definitely dont want that. Madewell Jeans Review: Are They Curvy Girl Friendly? Can hair dry/set on heater for a minute upside down if needed, but usually no problem! Other than being machine washable, thats kind of what they pivot the whole brand on is that theyre sustainable. I dont know like the field, like really funky, same with the loafers. Every time I need to consider which shoes to wear, I often dont opt for my Roths as zi know my feet will hurt. Thats just renting problems here in the city. So that is like a big con. Join the waitlist and well notify you when And Saturday & Sunday, from 5am to 6pm PT. Some of the shoes use Merino wool, which is this really nice Australian and New Zealand type of wool. So do yourself a favor. This absorbs stains and it doesnt really come out. Im hoping people pay attention to what I am saying and forget about Rothys. Guide To Yosemite In The Fall & Early Winter: Top Hikes, Fall Colors & More. Im the blogger behind whimsy soul people. Taxes and duties are set by the Canadian government and are based on the value of the goods and the country of manufacture. I doubt I will ever need to buy another pair of cute flats in the colors I have. window.fd('form', { Take the guesswork out of gifting with a pick that never goes out of style. Of course, you know, you have to factor in like these, I pretty sure it made overseas, not in America. Over time, these are easier to keep clean since they are black and the soles are softer than other Rothys flats, its amazing. I purchased a pair of monogrammed Birdies, can I return or exchange them? This user rated Rothys' contact information availability: Is this post inaccurate? I used to keep a pair of slippers in my office to change into the second I was alone, but I havent had to do this since finding Rothys! You know, the drill, subscribe, follow on Instagram, yada, yada, yada. We would love to hear from you! We are required to charge sales tax in certain states. I'm a type 3 enneagram cat lady who lives in San Francisco and loves to find everyday magic to share with others. From our goal of achieving a closed-loop production model by 2023, to the inclusive environment we foster at our HQ and stores, moving toward a sustainable future is at the heart of everything we do. But then I figured out how to sew the bow tie together and its been perfect ever since! Sorry guys. I could walk all day in these. Uh, it has never come out. And that our company, like I have pretty flat feet. My first pair was light (neutral/nude/very pale tan), and NO PROBLEMS with keeping stains (i use oxy/dawn to pretreat if needed and All in wash). Shipping fees, duties and taxes are non-refundable. The inside of my flats are basically black at this point and the outside has black smudges that just wont wash out either. Yes, we are happy to announce our Group Gifting program! The Digital Gift Card is redeemable both online at birdies.com and in-store. Follow me on Instagram for even more inspiration! I think the design is really great and theyre super comfy. Your order might see various stops along the routerest assured that your package is making its way to you. That was fine. I have way less expensive shoes that I wear nearly everyday that have lasted long then these. I know they are already black so hard to tell if there are stains, etc. Rothys clams this is normal wear and tear and will do nothing about it. Um, but so you cant throw these into the wash. Our blog, The Loop, has all theinformation you need. Love my Rothys! Hi, welcome to Whimsy Soul. Does Rothy's support live chat? Like black goes with everything. As you can see, uh, the insoles not exactly clean, theyre pretty dirty. Thanks again To be notified of your desired style and size coming back in stock, be sure to join the waitlist when you select your size online to ensure that you're the first to know once they are available again.You can also reach out to our San Francisco store by calling (415) 263-9668 to see if they have your desired Birdies in stock.We release new colors many times a year, so hopefully, you can find a pair of Birdies that fit your style! Our can't-miss collab with evian is near. While theyre pricey, theyre totally worth it! Refunds will be issued to the original form of payment upon transit scan. Yes, Birdies have arch support and a heel cookie for added comfort. Theyre going to be a great travel shoe. Thanks for your patience. Your card will be charged when you place your order. Notice that theyre not exactly the cleanest shoe they look like they need to get washed, which is disappointing because they just got washed Rothys. Ready to take yourRothy's for a spin? Please visit our store pages for more details. Im typically between a 7 and 7.5 and had to get an 8 in the flats. Heres all the current styles, which range from $125-$165: For my first pair, I ordered The Point in Flame. Your order may experience a shipping delay. To get this report, please email our international shipping carrier with your Passport Tracking # in the subject line to returns@passportshipping.com and they will reply with the necessary document. What is Rothys' phone number? K, Your email address will not be published. Our stores are now accepting returns and exchanges. They feel like butter! Tell a friend about Rothysand youll both get $20 off your next purchase. Currently we only allow one discount code per order. Yes, just have your order number or email used to purchase handy. You can put these into the washing machine. Tell a friend about Rothysand youll both get $20 off your next purchase. This brand has totally taken over the internet with promises of being sustainable, washable, comfortable and trendy. Board traveling shoe. When the wash cycle is finished, air dry both the shoe and insole. You can use deodorant on your feet before wearing if youre stinky, and I get 2 insoles to trade out if needed, but I wash my Rothys when I get home from work, air dry with insoles out separate, and wear them the next day. Do birdies fit both wide and narrow feet?
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