dollywood refund policy covid

The parks employees will still be required to wear masks at all times on the property. At Dollywood, a limited number of ECVs and wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis. Enhance your visit! Current discount promotions can be found on ourSpecial Offerspage. Refund requests must be made by Jan. 1, 2023. Dollywood offers more than 50 rides and attractions while Dollywood's Splash Country has more than 35 slides in 16 attractions. The park will reopen to the general public on Wednesday with limited capacity and mask regulations. 28 August 2020. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost. While all rides and shows are still FREE with your paid admission, TimeSaver helps you maximize your visit so you can spend less time waiting in line. Smoky Mountain weather is very unpredictable. If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Clothing or other articles with profane, graphic, or obscene words, phrases, or images are prohibited. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Visit ourMilitary Discountpage for information on this discount. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. The fee is $18 for a single; $20 for a double. Established in 1986. It's also a good idea to provide easily recognizable identification for your stroller. From there you can click/tap "View" for your digital ticket pass. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. Updated as of July 25, 2022. Yes, sometimes you go to try out a bucket list of rides. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. Operating hours of Properties are subject to change without notice and without liability to Herschend. To link a pass: Select the "+Add Pass" option. Subscribe to our newsletter, special offers and promotional emails. Please contact our office at (888) 428-6789 to change your visit date. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. COVID-19 policies. Visit the link below to learn more about our award-winning festivals and events. Published on March 15, 2021. Rain Checks are distributed at any ticket window and are valid until the end of the season. In response to the COVID-19 . THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. Resort Guests can park for FREE at DreamMore Resort and take a shuttle to both parks. Shark Tanks Kevin OLeary blasts Ocasio-Cortez: She kills jobs by the Florida bill would require bloggers to register before writing about DeSantis. DollywoodDollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. Call center hours are 9-5 Monday . Dollywood is proud to offer dozens of shows and entertainment options throughout the season. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. Your email address will be validated and you will be asked for additional information to continue with your purchasing. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. Dollywood is happy to accommodate guests with mobility needs. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. . Tickets are not required for Dollywood shows (with the exception of special concerts). Yes. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. Refund Policy: No refunds or exchanges on any attraction, event or show tickets with the exception of tickets to Walt Disney World Parks. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. . Please call us at (888) 428-6789 for more information. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. Returns and refunds are a part of doing business online. . Several Dollywood eateries offer kids' meals. We're here to help; below, we've highlighted a few of the most common questions about visiting the park, along with easy-to-understand answers. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted. Click herefor a complete listing of rides available to TimeSaver H2O users. At each Dollywood ride and attraction, youll find a posted symbol indicating its intensity. There were also multiple markings on the floor regarding safe distances. At this time, masking is optional for employees and guests, regardless of vaccination status. Apologies for this! Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities. We hope it doesn't happen, but prepare just in case your little one gets separated from you. Pigeon Forge, TN 37863 1 . Please call 865-428-9553 or see our Auditions page for more information. Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. Online Technical Support. You can bring your own or Dollywood offers strollers for rent on a first-come, first-served basis. Doug Lederman. Notably, many members of the Harvard community have been working on campus to sustain the essential services that protect the Harvard . After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Passholders are required to have aMy Dollywood Accountwhen purchasing online. the determination has been made to adjust our COVID-19 requirements. Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor. Guests shall not enter into any restricted areas, ride perimeters, animal enclosures, or designated employee areas. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. Once the group returns, the adults will swap places with each other. Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. You can apply your paid one-day admission toward the price of a season pass. All linked passes in your account will be evaluated for renewal. Subscribe to our newsletter, special offers and promotional emails. Payment must be made with an organizational check or credit card. In the event of occasional inclement weather, we may need to close some or all of our rides. Standard parking fees apply. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Set in the region's foothills, the amusement park is located at 2700 Dollywood Parks Blvd, Pigeon Forge, TN 37863. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. Re: Dollywood refunds. Masks will still be required in indoor areas. Everyone is required to wear mask & social distancing. Private nursing area furnished with six gliders with foot stools, Two baby changing stations and a restroom. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. ticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. while the rest of the group rides the attraction. According to the company's website, on April 12, masks were made . Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. Just download the Dollywood mobile app for iOS or Android. We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Go to the Season Passes page on dollywood.com. Free parking applies for visits after Gold or Diamond Season Passes are purchased. Watch where you are walking. Tickets must be unused and not expired within 90 days of purchase. Dollywood was originally scheduled . The daily rental fee provides each dog its own water supply. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. (except for special events as designated by the Property). Otherwise, your groups refund will be adjusted accordingly. During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. Dollywood is NOT. The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! 1. Yes. We value your safety. Joey Buck, park chaplain for 12 years, said Sunday services at the . Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . If this occurs, please return any forfeited comp admissions/meal vouchers. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. Proof of rabies and Bordetella are required at check in. Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. These Terms of Sale (these "Terms") apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an "Item") by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to . Crime. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? Passholders are required to have a My Dollywood Account when renewing online. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. For your convenience you may have your hand stamped at the exit. If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Checkjust ask. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. Coronavirus. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood. Dollywood has . Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!Package Pickup is offered on purchases made prior to two hours before Park closing. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. Dollywood is committed to providing a safe and enjoyable environment for our guests. Social distancing guidelines will limit the capacity of the parks . Check the Status of Your Refund. Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. My biggest issue was just the waiting in line. We were able to access the theme park today and put together some thoughts on this . You can view height requirements on each ride page on the website. I was disappointed that more enforcement of their Covid safety protocols was not visible. More Time, Less Wait! There are no refunds for partially used tickets. Do not create disruption with behavior that is unruly, disruptive or illegal. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Social distancing is also in effect on all rides at Dollywood after COVID-19. Review tags are currently only available for English language reviews. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. DollywoodPlease visit theLost and Found Pageto file a lost item claim. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Service animals must be under the control of the owner at all times and should remain on a leash or harness at all times while at the Property. We are excited that you are interested in purchasing a new Season Pass! Rain checks MUST be obtained before leaving the park. There was lots of hand sanitizer offered and cleaning of the actual ride. DollywoodYes. Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. May 6, 2021. Followingthe vaccines development and emergency use authorization, the 75-year-old Parton received theshot in early March, tweeting, Dolly gets a dose of her own medicine., THE HILL 1625 K STREET, NW SUITE 900 WASHINGTON DC 20006 | 202-628-8500 TEL | 202-628-8503 FAX. Personal or commercial drones (unless approved by Herschend in advance in writing) or other unmanned vehicles or equipment whether piloted on or off of the Property. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. After linking, purchasing or renewing your Pass from within your online account is simple! Track Your Return. . Please stop by Guest Services to pick up your raincheck before you leave the park. We offer both Regular and Unlimited TimeSaver options. On Feb. 26, StubHub's general counsel was hailing the company's . Return Costs. This length of time in line with no one being reminded to wear a mask was not acceptable. Over the last 30 season . Simply use the zip code "37863" on the weather website or mobile app of your choice. They will not be distributed just because it rains. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. Ride Wait Times are visible once you are on property at Dollywood. Please keep your parking lot receipt to re-enter the toll booths. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Rocky Top Mountain Coaster Admission Ticket Paula Deen's Lumberjack Feud Show Admission Dolly Parton's Stampede Dinner Attraction, Dollywood's Splash Country Water Adventure Park. more. and . This allows you to park your RV in our "Permit Parking" lot. Tickets are non-refundable, non-transferable, and will not be exchanged. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. Costume masks. Dollywood is pleased to offer a variety of parking options based on our guests' needs. Park Hours Sign In | Register Search. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by each ride's manufacturer to ensure guest safety. Lost and Found opens one hour after park opening and closes when all guests are out of the park. An additional amount will be charged for each additional dog sharing a kennel or cottage. Dollywood & Dollywood's Splash Country will issue a rain check if the length of your visit is negatively impacted due to weather. Rain Checks are not available for Season Passholders. If this occurs, please return any forfeited comp admissions/meal vouchers. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. Dollywood offers the chance to enjoy the thrill of a theme park in the natural beauty of the Great Smoky Mountains. We love to go to DW in October! Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you. Please see our Entertainment section for more information. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. A valid photo ID is required to be presented at time of all credit card purchases. All in all we had a great time & felt very safe. Limited Park Capacity, Advanced Reservations Required. Please visit the Account Overview page. Park Hours Sign In | Register Search. With the new "reservation" system in place, I am a bit worried about locking. Standard parking is $20 per car or $25 for oversize vehicles like RVs. Be sure to check the schedule prior to your visit for the most recent updates. Dollywood is granting those on a case by case . We know that one of the most important aspects of planning a trip to Dollywood is knowing park operating hours and show schedules during your visit. Dollywood has partnered with Student Life to offer a special price on Dollywood tickets for students, staff, faculty, and their families. Park Hours Sign In | Register Search. Pets are not permitted. We stood in line for at least half an hour behind a large family who did not wear masks. For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. Explosives of any kind, including fireworks and water grenades (whether metal or plastic). Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Country music legend and philanthropist Dolly Partons amusement park, Dollywood, updated its COVID-19 restrictions this week. More about Returns. Please note that changes may occur at any time, based on available public health information. Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. Cell phones and other devices should not be brought aboard any attraction. Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. On Feb. 26, StubHub's general counsel was hailing the company's . Due to the dynamic movement you may experience on our rides, Apple Watches and other devices may activate their emergency call function. Glass containers (other than baby food containers). Dollywood is a magical place, but a fair amount of effort can go into planning even a brief visit to this beloved theme park.From dining to strollers, the logistics may seem hopelessly confusing to the uninitiated. . American Express, Visa, Mastercard and Discover. Excessively torn clothing is not permitted. These markings were almost universally ignored and again no reminders were issued. The park is only allowed at half capacity. All tax rates are subject to change without notice. Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. Tripadvisor performs checks on reviews. Regardless of how well you plan, it's still easy to forget something. Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicablemay be closed due to maintenance, special events, or weather without notice and without liability to Herschend. Use designated walkways throughout the park. Financial Assistance for Food, Housing, and Bills. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. At this time, masking is optional for employees and guests, regardless of vaccination status. With the exception of the Dollywood Express, no on-ride video or pictures are permitted. Learn more about the opportunities listed below.

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