vivid seats refund

Yes, you will receive financial compensation in the same form that you used for the ticket purchase. So why is it holding on to Himbergers money? If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. Aegean Airlines refunds one ticket but not the other. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Vivid Seats allows refunds under specific conditions. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. If you would prefer a cash payment, you must submit a claims form. please contact our team at Elliott Advocacy through this form. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. E-tickets Within a few minutes of placing your order. The Wagner opera returns to the Met for the first time in 17 years. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. We will not be opening our Texas theaters this weekend, they tweeted. If your event has been postponed, tickets will be valid for the new date. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. Whats going on here? Tickets in all forms, including hard stock and PDF, may be shipped via UPS. . Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. This email will be used to sign into all New York sites. (the "Settlement Class" or "Settlement Class Members"). If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. This offer is not eligible for promo codes. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Presumably company records will be used for verification. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). The hosts cancellation policy will apply as usual. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Thanks for your patience. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Himberger checked this site for executive contacts but couldnt find any. To stay up-to-date on the events status, monitor the venues website from time to time. Learn More. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. Douglas Himberger would really like to know. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. 100% Buyer Guarantee! It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. So, first and foremost, please look for (and look to) this email notice. Can a vacation rental host cancel my stay and keep my money? For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. Vivid Seats will email customers whose events are canceled or postponed. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Despite the early-season drama, its still (almost) anyones game to win. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. Tickets for some events are impossible to come by, so you may only find them on the companys site. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. And Discover Discover! They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. But he couldnt get through to anyone at Vivid Seats. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. DoNotPay Can Be Your Little Swiss Army App. FAQs. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. To use DoNotPay, open it in your web browser. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. Cinemark probably wont reopen until July, according to the L.A. Times. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. should have advocated for him instead of rolling over. Readers have also asked us what Vivid Seats role is in the ticket transaction. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). RYADD was also forced to settle with Virginia authorities over the same practices. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. When will I receive my 110% Rewards Cash loyalty credit? All ticket holders will receive emails with their options beginning May 1. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. You represent that you are legally able to enter into a binding contract. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). I want a $1,100 refund for my Samsung electric stove. Accordingly, you consent to injunctive or other equitable relief for such violations. Warning Related to COVID-19 and Other Diseases or Illnesses. Did you find it helpful? IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. Our help is free. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Denying access to the Vivid Seats Marketplace. If you need help with any problem,please contact us through this form. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. Those . Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. How can you get a full refund from Trainline? You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. Accessible/ADA Seating . If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. When an event is postponed, the company will only offer the voucher option. You can access DoNotPay from your web browser. Become a subscriber to support our journalists. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. But a couple of days before, the venue canceled the show. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Vivid Seats will determine when an event is cancelled based upon the best information available. Can Vivid Seats purchase my tickets from me instead? Again. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). The hotel gave me a refund for our room even though it was too close to the show date, he says. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. Were always here to help. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. Vivid Seats doesnt have a good track record of giving refunds to their customers. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. If I opt for a refund, when will I receive it? So should you buy tickets for live events through Vivid Seats? Can I get my 173,116 Chase Ultimate Rewards points refunded? You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. Things you buy through our links may earnVox Mediaa commission. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. Where is it? Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Box Office . In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. Himberger is unhappy with that resolution. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. Vivid Seats's third-party sellers list and sell the tickets. Email Delivery . Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). *Sorry, there was a problem signing you up. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. There are mice in my vacation rental! We are the sole interpreter of this sites intended and acceptable use. Consumer Alert: No more automatic refunds for skipped ports? Philadelphia, PA 19103 If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. Please provide any additional information about your inquiry. This article was published on March 29, 2022, and updated on April 27, 2022. Youve got some Janning to do! Glossary of Common Industry Terms. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Please note, the ticket price may be higher than the face value that appears on the ticket. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. According to court documents, the claim submission deadline has passed. We list the names, numbers, and email addresses of the Discover executives on this site. Will I receive compensation if my event is rained out, postponed, or rescheduled? Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. Himbergers case is about more than a company that tries to keep your money. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. . We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Ticket marketplaces like Vivid Seats do not control these decisions. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents.

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